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This page contains topics from the 2016 Eduqas / WJEC that are not included in the 2020 Eduqas / WJEC specification. Topics from the 2016 Eduqas Specification This page contains information from the 2016 Eduqas specification that was removed for the 2020 specification. Quick Links: Buses & Instruction Sets (RISC & CISC) Protocols (IMAP & POP3) Network Devices (Gateway) Human-Computer Interaction (Command-Line Interface, Touch-Sensitive Interface, Menu-Driven Interface, Voice-Driven Interface) Cyber Attacks (Dictionary Attack, Buffer Overflow, Human Weakness) Software Protection (Secure by Design, Too Many Permissions, Scripting Restrictions, Validation with Parameters) Data Policies (Acceptable Use Policy, Disaster Recovery, Cookies) Environmental Issues (Tips to Reduce Waste, Positive Impacts of Technology) Object Oriented Programming (Greenfoot and Java) Programming Topics (Assembly Language, HTML, Greenfoot) Buses Buses & Instruction Sets Buses Data is transferred within a computer system along pathways called buses . There are three types of bus: Address Bus Data Bus Control Bus Sends a memory address of where data is stored. The address is sent from the CPU to RAM in the FDE cycle. Transfers data between components. Data is sent both ways . Sends control signals from the control unit to other components of the system. Status signals are sent back to the CPU. An instruction set is a list of all the instructions that a CPU can process as part of the FDE cycle . CPUs can have different sets of instructions that they can perform based on their function. The two most common instruction sets are the simpler RISC (Reduced Instruction Set Computer ) and more complicated CISC (Complex Instruction Set Computer ). Instruction Sets Reduced Instruction Set Computer (RISC) Complex Instruction Set Computer (CISC) Complexity RISC has fewer instructions than CISC and is therefore slower for carrying out complex commands but quick for basic tasks . CISC has more complex instructions available and can therefore perform complicated tasks . Cost RISC is generally cheaper to mass produce because less circuitry is required for the smaller instruction set. CISC CPUs are generally more expensive because they require more circuitry to operate. Power RISC CPUs are designed to use less power and run without dedicated cooling systems (like fans) so that they can be used in devices like smartphones . Because CISC CPUs require more circuitry this means that they generate more heat and may require a fan . CISC CPUs therefore are commonly used in desktop computers . Clock Speed RISC CPUs run at lower clock speeds than CISC CPUs. They can perform simpler tasks more quickly than CISC, but are generally not used to carry out complex instructions . CISC CPUs run at higher clock speeds than RISC CPUs. They can perform complex tasks more quickly than RISC. Protocols Protocols POP3 ( Post Office Protocol 3 ) and IMAP (Internet Message Access Protocol ) are both protocols for receiving and storing emails from a mail server. Gateway Network Devices Gateway A gateway joins together two networks that use different base protocols . For example, a gateway could link together a LAN to a WAN . HCI Human - Computer Interaction Command-Line Interface Touch-Sensitive Interface Other types of user interface do exist, such as a command-line interface (CLI ). This type of interface is entirely text-based and requires users to interact with the system by typing commands . This is a complicated process and mistakes could easily accidentally delete data. There are many commands to learn so only experts who have been trained t o learn this interface will be able to efficiently make use of it. Another type of user interface is a touch-sensitive interface , used with smartphones and tablets . A human interacts with the device by pressing on a touchscreen , making it very intuitive and suitable for most users without training. Touch-sensitive interfaces may not work with dirty or wet fingers and it will take longer to write text compared to using a keyboard. Menu-Driven Interface A menu-driven interface displays data in a series of linked menus . Examples include cash machines (ATMs) and old iPods . This type of interface is generally user friendly and easy to use as commands do not need to be memorised. However it can be annoying to find specific data through a large number of menus without a search feature. Voice-Driven Interface A voice-driven interface can be controlled by speaking commands aloud to a listening device. Examples include Amazon's Alexa devices, Apple's Siri technology and Google Home . This interface is intuitive , can be used hands-free and helps to speed up processes . However commands may be misheard or limited in what can be performed. Cyber Attacks Cyber Attacks Dictionary Password Attack This uses a file containing every word in the dictionary and cycles through them all. This method is relatively easy to program but will only break the simplest passwords . Buffer Overflow Attack A buffer is a temporary storage location . A buffer overflow attack causes a program to try to store more data in a buffer than it can hold which can lead to adjacent memory locations being overwritten . An attacker can use the buffer overflow to insert malicious code to change data or steal confidential data . Human Weakness The biggest weakness in online security is often not the systems in place but carelessness or mistakes made by humans . Social engineering means to trick others into revealing their personal data by posing as a trusted source . For example, impersonating an IT technician via email and asking to send a username and password. Humans can accidentally compromise data by downloading malicious files or being unsafe online, like using the same password for multiple different accounts. Attackers can access unauthorised information in person by shoulder surfing and watching them as they enter sensitive data such as a PIN or password. Software Protection Software Protection The following methods of protection are considered in the design, testing and creation stages of developing software . Secure by Design This method puts security as the most important concept when creating and designing software . By focusing on security when designing software there should be less need for later updates and patches and attacks are less likely to succeed . Too Many Permissions Apps require permission to use device features (such as the camera or microphone of a smartphone) when they are downloaded. Programmers should only request permission for features that the software requires . Some malicious apps steal data or spy on users - and the worst part is that you've given permission for it to do it! Users can avoid suspicious apps by reading reviews, checking there are no unnecessary permission requests , only downloading the software you need / will use and uninstall apps if permissions change . Scripting Restrictions A script is a set of instructions executed on a website. For example, Facebook uses a JavaScript script to post a status and another to read your private messages. The Same Origin Policy (SOP) is a security precaution that prevents websites from using scripts on other sites that you have open . For example, if you are using JavaScript to post a status on Facebook then visit an infected site, that site can't also use JavaScript to access your Facebook data, because even though they both use JavaScript, they are from a different origin . Without SOP an infected website could access personal data or infect a computer with malware by maliciously using the same scripts as other websites you have used . Programmers should set scripting restrictions when creating websites. Validation with Parameters A parameter is a measure that is used when validating data , it is usually a range or limit. For example, the parameters of a length check may be whether the data is between 1 and 10 characters . Programmers must ensure validation is used on websites with suitable parameters to prevent attacks such as an SQL injection. Data Policies Data Policies Data policies are written documents that clearly define how data should be managed in an organisation. It is important that all employees stick to these policies and requirements so that data is kept safe and can be replaced if lost or corrupted. The following methods are examples of common data policies. Acceptable Use Policy (AUP) Workplaces and schools often require people to sign an acceptable use policy (AUP) before being allowed to use the network. It is a list of rules and expected behaviour that users must follow when using the computer systems. Typical rules include: Which websites are off-limits (such as social media or gambling sites), Download permissions (such as who can download and install software) Email communication (such as appropriate language). Punishments if rules of the AUP are broken. The AUP is sometimes known as a Code of Conduct . This is an example of a formal code of practice , with written rules and clear expectations . An informal code of practice would not be officially written down , such as personal habits and preferences (e.g. email layout or desk organisation). Disaster Recovery With important data often stored on a computer network, it is absolutely vital that a detailed and effective disaster recovery policy is in place in the event of data being lost due to an unexpected disaster. Disasters include natural disasters (e.g. fire, flood, lightning), hardware failure (e.g. power supply unit failing), software failure (e.g. virus damage) and malicious damage (e.g. hacking). There are three clear parts to a disaster recovery policy: Before the disaster: All of the possible risks should be analysed to spot if there are any weaknesses in preparation. Preventative measures should be taken after the analysis, such as making rooms flood-proof or storing important data at a different location . Staff training should take place to inform employees what should happen in the event of a disaster. During the disaster: The staff response is very important – employees should follow their training and ensure that data is protected and appropriate measures are put in place. Contingency plans should be implemented while the disaster is taking place, such as uploading recent data to cloud storage or securing backups in a safe room and using alternative equipment until the disaster is over. After the disaster: Recovery measures should be followed, such as using backups to repopulate computer systems. Replacement hardware needs to be purchased for equipment that is corrupted or destroyed. Software needs to be reinstalled on the new hardware. Disaster recovery policies should also be updated and improved . Cookies A cookie is a small piece of data that is stored by websites when you visit them. They allow the website to identify the user and are often used to speed up processes , such as: Automatic login (by saving account details) Save items into a basket (such as pizza delivery sites) Display adverts related to your previous search terms . Although they can be used to save time, some argue that cookies can be intrusive and store too much information. Environmental Issues Environmental Issues Tips to Reduce Waste Turn off computers , monitors and other connected devices when not in use . Adjust power options to help minimise power consumption. Devices with the Energy Star sticker use between 30% and 70% less electricity than usual. Repair older devices rather than throwing them away. Ink jet printers use up to 95% less energy than laser jets. Think twice about printing paper, don't waste ink and remember to recycle paper . Positive Environmental Impacts Communication advancements (such as video messengers) reduces pollution as people do not have to travel to speak to each other. This is especially beneficial in business - workers can talk from the office and do not need to catch a plane to speak. Smart devices can monitor usage and reduce energy waste - such as smart air conditioners and home security systems. Collaboration software (such as cloud-based technology and Google Docs) allows experts to work together and share data. The internet and research databases allows scientists to study the environment more efficiently. Documents can be viewed on a screen rather than printed out - books and newspaper articles can be read on kindles / tablets saving paper and ink . New materials and more environmentally-friendly processes have been developed thanks to increased technology and research. Object Oriented Programming Object-Oriented Programming (OOP) Java is an example of object-oriented programming (OOP) where a programmer is able to code objects that can be visually placed onto a background. Greenfoot is an IDE for Java . Superclass A class from which other 'subclasses' will inherit characteristics ; e.g. hippos, crocodiles and polar bears will inherit properties from the Animals superclass. Object A single object from a class ; e.g. one crocodile object from the Crocodile class. Class A set of objects which share the same properties ; e.g. all PolarBears will behave in a similar way. Comment Two / symbols will allow you to write a comment to explain the code . Method A series of instructions that an object will follow . The act() method will loop in Greenfoot when the play button is pressed. Programming Programming Topics Variable Scope & Lifetime The scope of a variable refers to the parts of the program where the variable can be viewed and used , e.g. a variable with global scope can be accessed anywhere in the program . The lifetime of a variable is the amount of time the variable is stored in memory and therefore can be used , e.g. local variables can only be accessed throughout the subroutine they are created in. Programming Languages: Assembly Language HTML Greenfoot Theory Topics

Learn about how sounds are represented in a computer system including how analogue sound waves are converted into binary. Also, learn about sample rate, bit depth, bit rate and metadata. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 2.4e: Sound Storage Exam Board: OCR Specification: J277 Watch on YouTube : Sample Rate Bit Depth Sound File Size Converting Analogue Sound to Binary Analogue sound waves must be digitally recorded and stored in binary . To record the sound, the amplitude (height ) of the analogue sound wave is measured and recorded in binary at specific intervals . 0010 1011 0101 0101 Analog sound wave ADC (Analog to Digital Converter) Binary sample Sampling an Analogue Sound Wave Digital sampling is discrete (separate) and not continuous like analogue waves. To get the highest quality sound, many samples are taken to recreate the analogue wave as closely as possible . Sample Rate The sample rate (sampling frequency) is the number of times per second the amplitude of the sound wave is measured . It is measured in kilohertz (kHz), for example CD quality is 44.1kHz (44,100 samples per second). The higher the sample rate , the better the audio quality as the digital data more closely resembles an analogue wave . However, higher sample rates result in larger file sizes because more data is stored for each individual sample. A low sample rate will result in a low-quality sound because the digital data does not closely resemble the original analog wave . A higher sample rate will result in a higher-quality sound because the digital data more closely resembles the original analog wave . Bit Depth The bit depth is the number of bits available to represent each sample . For example, a sample with a bit depth of 4 could be 0101 or 0111 or 1010. A sample with a bit depth of 8 could be 01010110 or 1010110 or 11001111. A common bit depth is 16 bits . The higher the bit depth , the more bits are available to be used for each sample. Therefore the quality is often higher as the wave more closely resembles an analog wave . The file size will also be larger if the bit depth is higher, as each sample stores additional bits . low bit rate = lower quality high bit rate = higher quality sound file size = sample rate x bit depth x duration Example: A short audio sample has a bit depth of 4 and a sample rate of 10 samples per second . The clip is 15 seconds long . 4 bits x 10 = 40 bits per second. 40 x 15 = 600 bits . To convert the answer from bits to bytes , divide by 8 . 600 bits ÷ 8 = 75 bytes . Calculating File Size Q uesto's Q uestions 2.4e - Sound Storage: 1. Explain how an analogue sound wave is converted into a binary sample . [ 2 ] 2a. What is a sample rate ? [2 ] 2b. Explain two ways an audio file will be affected if the sample rate is increased . [4 ] 3a. What is bit depth ? [2 ] 3b. Explain two ways an audio file will be affected if the bit depth is increased . [4 ] 4 . An audio sample has a bit depth of 8 , a sample rate of 10 and it is 12 seconds long . What is the file size in bytes ? [ 2 ] 2.4d Image Storage Theory Topics 2.5 - Compression

Learn about application software installation methods, including clean, remote, cloud, mobile and network installation. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 5.2 - Application Software Installation Watch on YouTube : Application installation You need to know how different installation processes (e.g. clean , remote , cloud , network and mobile installs) work as well as their advantages , disadvantages and appropriate uses . What You Need to Know Application Installation ? YouTube video uploading soon Q uesto's Q uestions 5.2 - Application Software Installation: 1. What? [2 ] 2. What? [1 ] 3. What? [1 ] 4. What? [1 ] ? D id Y ou K now? 5.1 - Testing Topic List 5.3 - Policies

Learn about Application Programming Interfaces (APIs), including their roles, types (composite, internal, private, public, partner) and architecture (REST, SOAP, RPC). Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 3.1 - Application Programming Interface (API) Watch on YouTube : API roles API architecture You must know the role and uses of Application Programming Interfaces (APIs ) as well as the uses , advantages and disadvantages of each API type (composite , internal , private , public , partner ). You must also understand the uses , advantages and disadvantages of API architecture (REST , SOAP , RPC ). What You Need to Know API Roles ? YouTube video uploading soon API Architecture ? YouTube video uploading soon Q uesto's Q uestions 3.1 - Application Programming Interface (API): 1. What? [2 ] 2. What? [1 ] 3. What? [1 ] 4. What? [1 ] ? D id Y ou K now? 2.3 - Data States Topic List 3.2 - Protocols

Learn about the tools of an integrated development environment (IDE) including the editor, debugger, library, trace, memory inspector and error diagnostics. Based on the 2020 Eduqas (WJEC) GCSE specification. 9.1: IDE Tools Exam Board: Eduqas Specification: 2020 An IDE (Integrated Development Environment ) provides programmers with the following facilities (tools ) to help create programs : Editor The editor is software that allows a programmer to enter and edit source code . Editor features may include: Automatic formatting (e.g. automatic indentation). Automatic line numbering (this helps to identify exactly where an error has occurred). Automatic colour coding (e.g. Python turns loop commands orange and print commands purple). Statement completion (e.g. offering to auto-complete a command as the user is typing.) Libraries A library is a collection of commonly used functions and subprograms that can be linked to a program . For example, Python can import functions from its code library including random or time commands). Libraries must be linked to the main program using a linker . Linker Links together pre-compiled code from software libraries . For example, the import random command in Python links to the random library. Loader Pre-compiled code is loaded into RAM to be executed. Code Optimisation The code is optimised so it is fast , efficient and uses as little of the computer's resources as possible. Debugger Identifies errors in the code with the exact line of the error to help fix the problem . Break point The programmer selects a specific line and the program is paused once it reaches it. Variable values at that point are shown . Variable Watch cost Displays the current value of a selected variable . A variable can be watched line-by-line to see how the value changes . Trace Memory Inspector Logs the values of variables and outputs of the program a s the code is executed line by line . Displays the contents of a section of memory and how it is being used by the program . Error Diagnostics Displays information about an error when it occurs, such as the line it occurred on and the error type (e.g. syntax or runtime). This helps the programmer to fix the error . Specific errors can be detected such as a syntax error . See 10.3 . Compilers & Interpreters Both tools convert the source code written by a programmer into machine code to be executed by the CPU. A compiler converts the entire source code into executable machine code at once . After compilation, the program can be run again without having to recompile each time. An interpreter converts source code into machine code line by line . An interpreter must reinterpret the code each time the program is required to run . See 10.1 for both tools. Subroutines & Functions A subroutine is a section of code that can be re-used several times in the same program. There are two types of subroutines: A procedure just executes commands , such as printing something a certain number of times. A function can receive data from the main program (called a parameter ) and return a value upon completion. Subroutines (procedures and functions) are designed to be repeated and have three key benefits: Subroutines make programs easier to read and design . They reduce the duplication of code . Makes it is easier to debug a program. Q uesto's Q uestions 9.1 - IDE Tools: 1. Describe the purpose of each type of IDE facility : a. Editor b. Interpreter c. Compiler d. Linker e. Loader f. Debugger g. Break point h. Variable Watch i. Trace j. Memory Inspector k. Error Diagnostics [ 2 each ] 8.5 - Validation & Verification Theory Topics 10.1 - Translators

Learn about the five main roles of an operating system including CPU management, security, managing processes and the user interface. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 5.1: Operating Systems Exam Board: OCR Specification: J277 Watch on YouTube : Operating Systems What is an Operating System? An operating system (OS ) is software that helps to manage the resources of a computer system and provide the interface between the user and the computer’s hardware . There are five main functions of an operating system: Memory Management & Multitasking All programs must be temporarily stored in RAM for the CPU to be able to process them. The OS transfers programs in and out of memory from the hard drive (or virtual memory ) when processing is required - programs are removed from RAM when closed to free up space for other tasks. The operating system can only perform one process at a time , but through memory management it can appear that more than one process is being executed - this is called multitasking . Peripherals Management & Drivers A peripheral is an external device connected to a computer system to input or output data . Data is transferred between external devices and the processor and this process needs to be managed by the operating system . A device driver is a program that provides an interface for the OS to interact and communicate with an external device . Drivers are hardware dependent and OS-specific . The driver translates the OS’ instructions into a format the specific hardware can understand . Because the CPU and the peripheral will process data at different speeds , a buffer is typically used to temporarily store data until it can be processed . User Management The OS allows users to create , manage and delete individual accounts . User accounts can be granted different access rights such as an administrator or guest . The OS will manage security settings such as allowing passwords to be reset and can also be used to monitor login activity . File Management The operating system creates and maintains a logical management system to organise files and directories (folders ). File management allows files to be named , renamed , opened , copied , moved , saved , searched for , sorted and deleted . It also allows users to set access rights for specific files and to view file properties . User Interface The final function of an operating system is to provide a user interface , allowing a human to interact with the computer system . The way in which a user can navigate a computer system is known as human-computer interaction ( HCI ). Graphical User Interface (GUI) The most common type of user interface is a graphical user interface (GUI ) which can be presented in the following ways: Icons are displayed to represent shortcuts to applications and files. Multiple windows can be opened at the same time and switched between. A folder and file system is displayed and manipulated allowing for copying , searching , sorting and deleting data. The interface can be customised , such as changing font sizes and the desktop background . The taskbar allows shortcuts to be pinned for quick access . Menus can be opened from the Start button to display files and shortcuts. System settings can be accessed such as network and hardware options . Command-Line Interface Other types of user interface do exist, such as a command-line interface (CLI ). This type of interface is entirely text-based and requires users to interact with the system by typing commands . This is a complicated process and mistakes could easily accidentally delete data. There are many commands to learn so only experts who have been trained t o learn this interface will be able to efficiently make use of it. Other Interfaces Humans can interact with computers using other types of interface , such as: Touch-sensitive interface (e.g. smartphones ). Voice-sensitive interface (e.g. smart speakers ). Menu-driven interface (e.g. ATMs in banks). Q uesto's Q uestions 5.1 - Operating Systems: 1. Describe each role of the operating system : Providing a user interface [ 3 ] Memory management (and multitasking) [ 3 ] Peripheral management (and drivers) [ 3 ] User management [ 3 ] File management [ 3 ] 2. Describe 5 different ways the operating system can provide a graphical user interface (GUI) . [5 ] 4.2 - Preventing Vulnerabilities Theory Topics 5.2 - Utility Software

Test your understanding of subroutines (procedures and functions) in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python - Section 7 Practice Tasks Task One Example solution: Create a program with three different subroutines (procedures ). One subroutine asks the user their name and prints a response. The second asks for their age and prints a response. The third asks for their favourite colour and prints a response. Remember to write subroutines before the main program. Task Two Create a program that asks a user to input the length of a side in a square. Write a function that takes this value and returns it to be printed. Example solution: Task Three Example solution: Create a program that takes 3 inputs from the user – a name, a villain and a place. Write a function that outputs a story using the user’s answers. Task Four Create a calculator program that uses four different subroutines (add, subtract, multiply and divide). In the main program ask the user to make a choice of which operator to use and then to enter two numbers. Keep looping until the user types stop. Use the 'Using Subroutines as a Menu' section in the 7b to help you. Example solution: ⬅ 7b - Functions 8a - Using Lists ➡

Learn about different types of human computer interaction (HCI) such as audio, movement / gesture, touch and visual (command line and graphical user interface (GUI)). Based on Unit F160 (Fundamentals of Application Development) for the OCR Cambridge Advanced National in Computing (H029 / H129) (AAQ - Alternative Academic Qualification). Qualification: Cambridge Advanced National in Computing (AAQ) Unit: F160: Fundamentals of Application Development Certificate: Computing: Application Development (H029 / H129) 5.1.1 - Types of Human-Computer Interaction Watch on YouTube : Human-Computer Interaction Human-computer interaction (HCI) refers to the ways in which users engage with computers and is an important factor that must be considered when designing and developing an application . For each type of HCI you need to know its purpose , devices on which it is used , its advantages and disadvantages and how client requirements may affect its use . Human-Computer Interaction Types of User Interaction Audio allows users to interact with a system using voice commands . Body movements or gestures (e.g. hand waves or head turns ) can control or interact with applications . Touch allows users to interact by tapping , swiping , dragging or pinching directly on a screen . Graphical user interfaces ( GUIs ) provide a visual interface using windows , icons , buttons and menus . Command-line interfaces ( CLIs ) only allow interaction with the system by typing text commands into a terminal or shell . Q uesto's Q uestions 5.1.1 - Types of Human-Computer Interaction: 1. A company selling toys wants to create an app to advertise its latest products . Justify the suitability of each user interaction type for the company's app . [5 ] 2. Compare the GUI and CLI visual interaction methods, including their advantages and disadvantages . [8 ] 3. Explain when the audio interaction method would be appropriate . [ 3 ] In 2012 Milwaukee County Zoo started giving iPads to orangutans so they could use the touchscreen to draw pictures . D id Y ou K now? 4.3 - Decomposition Methods Topic List 5.1.2 - Types of Device

Learn about 11 key attributes that a respected and successful member of staff should develop in a work environment. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 4.3 - Personal Attributes Exam Board: OCR Specification: 2016 - Unit 1 Any employee in an organisation must demonstrate positive qualities that makes them a useful worker . The following are some of the key attributes that a successful employee of an IT organisation should have. Self-motivation: Workers must be able to motivate themselves to produce high-quality work . They must arrive to work willing to face new challenges and retain a good attitude even when faced with difficulties. Leadership: Managers must show good leadership skills by respecting members of their team so that they are motivated and produce good work. A leader must delegate tasks and take responsibility for negative outcomes. Respect: Respect must be shown at all times to other members of staff and to customers . Employees should be polite and patient when dealing with requests and uphold the company's values . Dependability: Managers must be able to depend on their employees to complete work to the best of their ability and complete it on time . Employees should also be trustworthy and reliable to work on tasks independently. Punctuality: Arriving to work on time is important and shows a commitment to your job . Employees must show up on time to meetings and scheduled events so they don't miss out or upset others. Problem Solving: An employee must be able to look at a problem from different angles and perspectives in order to solve it. Workers must use logic and learn from previous mistakes . Determination: Workers should be focused on their job role and not give up on challenging tasks. Workers must be prepared to work on a dedicated task until it is fully completed . Independence: Workers should be able to work alone on tasks and not rely on other members of staff . They should be confident in finding a solution to a problem independently. Time Management: Most tasks will have a deadline and it is the worker or team's responsibility to ensure all work is completed before that date. Workers must be organised and plan ahead in case of unforeseen circumstances. Team Working: Most modern IT jobs involve group work , either within the office or using online communication across different sites. Workers must cooperate with their peers, share ideas and work together to complete tasks on time. Numerical Skills: Maths skills are required in IT jobs to ensure that jobs are completed accurately and within the budget . Workers may use calculators or spreadsheets to prevent mistakes. Verbal Skills: Spoken communication is a huge part of most jobs, whether that be face-to-face , on the phone or through video calls . Workers must be polite to customers and respectful to co-workers , using appropriate language at all times. Planning & Organisation: To ensure all deadlines are met , teams must carefully plan who will complete each task and by when. Companies must be well organised so that departments can work together and share information when necessary. Q uesto's Q uestions 4.3 - Personal Attributes: The Job Roles section (4.5 ) may help you answer these questions. 1. A games company are looking to hire a new manager to oversee the development of their next video game. Describe 4 personal attributes that the manager should have. [10 ] 2. A software company that develops web browsers is hiring a new programmer . Describe 4 personal attributes that the programmer should have. You must not describe the same attributes as Q1 . [10 ] 3. An animator is required at a large design and movie production studio. Describe 4 personal attributes that the animator should have. You must not describe the same attributes as Q1 or Q2 . [10 ] 4.2 - Communication Technology Topic List 4.4 - Ready for Work

Learn about business systems used by IT companies including MIS, SOP, CRM and help desk. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 3.5 - Business Systems Exam Board: OCR Specification: 2016 - Unit 1 A business may use several types of complex systems to manage data , communicate with customers and ensure efficient business practice . Management Information System (MIS) A management information system (MIS ) is used to collect , store , analyse and present data for an organisation. The system processes a large amount of data and organises it (such as in databases) so that it can be used for decision-making and general data analysis . An efficient MIS can be used to display the financial status of an organisation, highlight areas of improvement and generate sales forecasts based on current data. Specifically, a bank could use an MIS for: Looking at the number of customers that visit each branch . Forecasting potential profits based on historical data of previous years. Profiling customers based on their actions and behaviour . Identifying specific customers with low activity to target them for email campaigns . Benefits of an MIS: Integrated system: A Management Information System shares a large amount of data from multiple departments within an organisation to produce accurate reports. For example, financial data can be used to generate accurate pay slips. Decision Making: An MIS can be used to inform an organisation's decision making by highlighting areas that need improvement within the company. Powerful analysis: An MIS will use large data sets to provide accurate data analysis that can be used in many different ways by an organisation. Trends and patterns can be identified easily. Backup capabilities: Data can be stored centrally and backed up easily if a disaster occurs. Limitations of an MIS: Cost and installation: An MIS is an expensive tool that needs to be professionally set up and requires technical knowledge to maintain. Requires accurate data: If any data is incorrect or out of date then the analysis will consequently be inaccurate . Potentially disastrous decisions could be made as a result of incorrect data. Training: Employees will need to be trained to use the software accurately for maximum efficiency. Customer Relationship Management (CRM) A CRM system is used to improve the relationship between an organisation and its customers . It can be used to increase customer loyalty with those who already subscribe to their services as well as used to try and increase the customer base by attracting new customers. The ultimate goal of a CRM system is to increase and retain customers which will result in more sales and higher profits . Examples of CRM systems: Marketing teams tracking which promotions customers are responding well to . Customer service teams responding quickly to customer complaints , through a variety of channels (such as social media, emails and telephone calls). Marketing teams rewarding customers who have spent a certain amount in a year. Standard Operating Procedures (SOP) A standard operating procedure is a comprehensive step-by-step guide of how to carry out a business routine. An organisation will create an SOP to abide by legal requirements and high company standards . SOPs must be followed in exactly the same method each time and by each employee to ensure the same outcome and remove any inconsistencies . Benefits of Standard Operating Procedures: Ensures consistency: The outcome should be the same each time when following SOPs which ensures an efficient result . Fewer errors: If all employees follow the SOP carefully then there should be no errors . Meets legal requirements : The SOPs will be designed to meet up-to-date legislation as well as any standards that the company have set. Limitations of Standard Operating Procedures: Inflexible practice: A lot of time may be spent on creating the paperwork and admin instead of the actual job. Legal updates: The SOPs must be periodically reviewed and updated to take into account any new laws . Sales Ordering Process (SOP) This is the process of a customer buying a product or service and the company reviewing the purchase . A sales order process ( SOP ) is important as it creates a clear plan for ordering a product . Each department can use the sales order to know exactly what jobs to perform. Help Desk Help desk software is used to provide real-time support to a user from a trained member of staff to overcome a technical problem . The customer logs an issue in the form of a ticket and is assigned a technician . As the technician tries to communicate with the user and solve the issue they must follow a service level agreement that defines the high standards the technician must keep to. When the problem has been solved the ticket is closed . All tickets are archived so that persistent problems can be checked to see what worked previously . If Help Desk software is used within a company by employees (rather than with external customers) to report and solve issues, it is known as ' in-house ' . Benefits of Help Desk software: Keeping Track: C ustomers can see that their issues are being dealt with and administrators have clear records of the problem. Audit Logs: All tickets are archived so if a problem occurs on the same machine the previous solution can be attempted again . Communication : Formal messages between the customer and the administrator mean there are no mixed messages and a running dialogue can take place as the problem is fixed. Limitations of Help Desk software: Cost : Setting up the necessary software and hardware and paying for an administrator to run the system can cost a large amount of money. Availability issues: A technician might not be available 24/7 or during holidays. Formal structure: This is a formal system that takes time to record and respond to which might annoy staff when it is only a minor issue to be fixed, like resetting a password. Knowledge: Technicians need technical expertise regarding the company's computer systems and need to be able to fix both hardware and software issues. This might require additional training every few years. Ticket Response Time: Administrators must ensure that all tickets are read and responded to in reasonable time so that productivity in the company is not affected. Q uesto's Q uestions 3.5 - Business Systems: 1a. What is the purpose of an MIS ? [ 2 ] 1b. Describe 3 ways a bank could use an MIS . [ 3 ] 1c. Describe the benefits and limitations of an MIS . [10 ] 2a. What is the purpose of a CRM ? [ 4 ] 2b. Describe 3 ways that a CRM could be used by a company . [6 ] 3a. What are standard operating procedures (SOP ) and why are they used? [ 4 ] 3b. Describe the benefits and limitations of SOPs . [ 10 ] 4a. What is the sales ordering process ( SOP )? [ 2 ] 4b. Why is the SOP important in a company? [ 2 ] 4c. Summarise the 3 stages of the SOP . [ 4 ] 5a. What is the purpose of help desk software? [ 2 ] 5b. Explain how help desk works , including tickets , technicians and service level agreements . [3 ] 5c. Describe the benefits and limitations of Help Desks . [ 10 ] A typical sales order process will work as follows: 1. The customer orders a product or service, usually via an email or telephone conversation . 2. The order is confirmed and a sales order is created. This is a document that lists the customer’s requirements and exactly what they have purchased . 3. The sales order is sent to the relevant departments (e.g. production , finance and delivery ) so they can fulfil the customer’s request . Once the order has been completed, the customer will be sent an invoice for payment . 3.4 - Connection Methods Topic List 4.1 - Communication Methods

Learn about application platforms such as augmented reality (AR), virtual reality (VR) and mixed reality (MR), websites and computer games. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 1.1 - Application Platforms Watch on YouTube : Reality Platforms Websites Computer Games There are three types of application platforms you need to know, starting with devices based around merging technology and reality -augmented reality (AR ), virtual reality (VR ) and mixed reality (MR ). You also need to understand how websites and computer games are used as application platforms . You need to know the uses of these application platforms as well as their advantages and disadvantages . What You Need to Know Augmented Reality / Virtual Reality / Mixed Reality Augmented Reality (AR ) is technology that overlays digital images or information onto the real world . Virtual Reality (VR ) uses a computer-generated 3D environment that fully immerses the user , usually with a headset . Mixed Reality (MR ) is a blend of AR and VR where digital objects interact with the real world in real time . AR , VR and MR devices have a wide range of uses , the main three being educational , instructional and for research . Websites Websites can be used as platforms to deliver applications directly through a web browser , removing the need for users to install software on their device . This allows applications to be accessed easily across different devices and operating systems using an internet connection . There are four categories of websites to know: E-Commerce Instructional Educational Social Media Computer Games Computer (video ) games can be used as application platforms by combining software functionality with interactive gameplay and immersive environments . Games can increase user engagement and allow complex ideas , simulations or training activities to be delivered in a more intuitive and motivating way. Games are highly engaging , increasing user motivation and time spent using the application but game development is often complex , time-consuming and expensive , requiring specialist skills in a range of job roles . Q uesto's Q uestions 1.1 - Application Platforms: 1. Give the key features and uses for each reality-based device - AR , VR and MR . [4 marks each ] 2. Give three advantages and disadvantages of using a website as an application platform . [6 ] 3. A school is considering making a computer game application to encourage students to learn about rainforests . Consider two advantages and disadvantages of using computer games as an application platform in this scenario . [4 ] There are over 1 billion websites on the internet , but fewer than 20% are actively maintained , meaning most websites are abandoned , inactive or placeholder pages . D id Y ou K now? Topic List 1.2 - Devices

Learn about the three factors that affect computer performance - cache memory, clock speed and the number of cores. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 1.2: CPU Performance Exam Board: OCR Specification: J277 Watch on YouTube : Clock Speed Cache Memory Number of Cores The performance of a computer system is affected by three main factors: Cache Memory What is cache memory? Cache memory is temporary storage for frequently accessed data . How does cache memory improve performance? Cache memory is closer to the CPU than RAM , meaning that it can provide data and instructions to the CPU at a faster rate . A computer with more cache memory (e.g. 8GB instead of 4GB) should have a higher performance because repeatedly used instructions can be stored and accessed faster . What is the limitation of cache memory? Cache memory is costly, so most computers only have a small amount . Clock Speed What is clock speed? Clock speed is the measure of how quickly a CPU can process instructions . Clock speed is measured in Gigahertz (GHz) . A typical desktop computer might have a clock speed of 3.5 GHz . This means it can perform 3.5 billion cycles a second . How does clock speed improve performance? The faster the clock speed, the faster the computer can perform the FDE cycle resulting in better performance because more instructions can be processed each second . How does overclocking and underclocking affect performance? Default clock speed: 3.5 GHz Underclocking Overclocking 3.9 GHz 3.1 GHz Overclocking is when the computer's clock speed is increased higher than the recommended rate. This will make the computer perform faster, but it can lead to overheating and could damage the machine . Underclocking is when the computer's clock speed is decreased lower than the recommended rate. This will make the computer perform slower but will increase the lifespan of the machine . Number of Cores What is a core? A core is a complete set of CPU components (control unit, ALU and registers). Each core is able to perform its own FDE cycle . A multi-core CPU has more than one set of components within the same CPU. How does the number of cores improve performance? In theory, a single-core processor can execute one instruction at a time , a dual-core processor can execute two instructions, and a quad-core can execute four instructions simultaneously . Therefore, a computer with more cores will have a higher performance because it can process more instructions at once . What are the limitations of having more cores? If one core is waiting for another core to finish processing, performance may not increase at all. Some software is not written to make use of multiple cores , so it will not run any quicker on a multi-core computer. Q uesto's Q uestions 1.2 - CPU Performance: Cache Size & Levels 1a. What is cache memory ? [ 2 ] 1b. Describe two ways that more c ache memory will mean performance is higher . [ 4 ] 1c. Explain why most computers only have a small amount of cache memory. [ 1 ] Clock Speed 2a. What is clock speed ? What is it measured in? [ 2 ] 2b. Explain how a higher clock speed improves performance . [ 2 ] 2c. Explain the terms 'overclocking ' and 'underclocking ' and explain the effects of both on the performance of a computer. [ 4 ] Number of Cores 3a. What is a core ? [ 2 ] 3b. Explain why a quad-core processor should have a higher performance than a dual-core processor . [ 3 ] 3c. Explain two reasons why having more cores doesn't necessarily mean the performance will be better . [ 2 ] 1.1b - Registers & FE Cycle 1.3 - Embedded Systems Theory Topics