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Learn about software errors and troubleshooting methods of solving them. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.6 - Software Troubleshooting Exam Board: OCR Specification: 2016 - Unit 1 A software error occurs when a program or process stops working as expected. Software errors usually occur when programs are badly written or if a user inputs unexpected data . Common Faults System Freeze The computer freezes and pressing keys or moving the mouse gives no response . Commonly caused by having too many applications running simultaneously or a virus using too much memory . Unexpected Reboot To try and fix errors, a computer might get stuck in an endless loop of booting and rebooting . Other systems may frequently restart without warning . Stop Error This occurs after a fatal system error when the operating system stops , usually because of a driver software issue . Commonly known as the 'blue screen of death ' on Windows-based systems. Update Error While designed to fix errors, updates can sometimes bring more problems if they interfere with the current software . Troubleshooting Tools for Software Errors Event Viewer (Logs) If a software error does occur, then the same characteristics as a hardware error should be logged , such as the time and date of the error , the user logged in , and the device's problem history . Memory Dump Copies and displays the contents of RAM at the time of a crash to help a technician discover what happened . Baselines Before After A comparison of what the system is like after a crash compared to a fixed point in time beforehand. The baseline can be used to see differences which may have caused the computer to fail . Anti-Virus Checks if malware is running on a device, using up resources and slowing the system down. It could then be quarantined and deleted by the anti-virus. Installable tools can also be downloaded to investigate the system and find the cause of the problem . They may help detect corrupted files , uncover deleted files , and resolve other general hardware or software issues . Q uesto's Q uestions 2.6 - Software Troubleshooting: 1. Describe each of the four common types of software error : a. System Freeze b. Stop Error c. Unexpected Reboot d. Update Error [2 each ] 2. Describe each type of troubleshooting tool and explain how it can be used to discover and fix software errors. a. Event Viewer b. Memory Dump c. Baselines d. Antivirus Software e. Installable Tools [ 2 each ] 2.5 Communication Methods Topic List 2.7 - Protocols

Learn about how information can be categorised for both individuals and organisations. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 3.2 & 3.3 - Information Categories Exam Board: OCR Specification: 2016 - Unit 2 Categories of Information for Individuals Communication Texting a friend about dinner plans, sending an email to a family member in another country, ringing work because trains are delayed. Education and Training Revision textbooks, logging into a virtual learning environment to upload a completed worksheet, hand-written feedback sheets from a teacher after an exam. Planning Using a shared document to arrange meeting dates, using a webpage hosting a bus timetable, a calendar app. Financial Using a bank statement to plan holiday saving, creating a spreadsheet of expenditure this month, logging in to a secure web page to buy a present online. Entertainment Reading a film review in a magazine, listening to a podcast about trains, watching a tutorial on DIY. Research Using online encyclopedias for a school project, searching for research articles to write an essay, using a recipe book Location Dependent Find local pizza restaurants, searching for emergency dental care on holiday, Pokemon GO Categories of Information for Organisations Knowledge Management & Creation Managing information across an organisation e.g. sharing information between branches in different cities. Management Information Systems (MIS) A system that provides an overview of key information e.g. the location and contact details of each charity worker in a disaster area. A decision can be made on overall figures or individual data as appropriate. Financial Analysis & Modelling Analysing trends e.g. determining the top selling products in a year or weekly cash flow, to create models of customer/user behaviour. Contact Management Managing contact between a business and the customer e.g. tracking appointments at a doctor’s surgery. Internal and External Communication Providing a communication medium to staff and/or customers e.g. posting Christmas opening times on the website, or sending a staff email invite to the Christmas party. Big Data Any data too large or complex for traditional data analysis techniques to be used e.g health data on the population of an entire country. Marketing, Promotion & Sales Identifying patterns or trends in sales figures, so that certain products or areas can be targeted, e.g. to plan marketing campaigns. Decision Making Using available information to make decisions, e.g. a charity deciding on the amount of aid to be sent to a disaster area based on local data. Q uesto's Q uestions 3.2 & 3.3 - Information Categories: 1. Describe two examples of each category of information used by individuals : Communication Education & Training Entertainment Planning Financial Research Location Dependent [2 each ] 2. Describe two examples of each category of information used by organisations : Knowledge Management & Creation Management Information Systems (MIS) Marketing, Promotion & Sales Financial Analysis & Modelling Contact Management Decision Making Internal & External Communication Big Data [2 each ] 3.1 - Data vs. Information Topic List 3.4 - Stages of Data Analysis

Learn about software development methodologies such as the waterfall lifecycle, agile methodologies, extreme programming, the spiral model and rapid application development (RAD). Based on the OCR H446 Computer Science A-Level specification. Exam Board: OCR A-Level 2.3 - Software Development Specification: Computer Science H446 Watch on YouTube : Waterfall Lifecycle Extreme Programming Spiral Model Rapid Application Development Software development models are step-by-step methods for creating and maintaining software . They are used to keep projects organised , reduce mistakes and make sure the finished program meets the user’s needs . Different models suit different types of projects . Waterfall Lifecycle The waterfall model is a linear and structured approach where each phase is completed one at a time in order . It needs all requirements to be clearly defined at the start , with little to no changes allowed once a phase is finished . This model is best suited for projects with fixed requirements and minimal risk of change . Extreme Programming Extreme Programming ( XP ) is a type of agile methodology that uses an iterative and flexible approach, progressing in small , usable chunks called iterations (or sprints ). It relies on frequent collaboration with stakeholders and user feedback to adapt to changing requirements . This model is ideal for dynamic projects where quick delivery and frequent updates are important. Spiral Model The spiral model combines iterative development and risk management , progressing through repeated cycles of planning , risk assessment , engineering ( development and testing ) and evaluation . Each loop focuses on identifying and addressing risks early in the project. It is ideal for complex and high-risk projects where requirements may change over time . Rapid Application Development The rapid application development ( RAD ) model focuses on quickly building software through iterative development and frequent user feedback . It uses reusable components , time-boxing and constant feedback to speed up the delivery of an effective final product . RAD is best suited for projects that need to be completed quickly and where requirements can evolve during development . Q uesto's K ey T erms Software Development: waterfall lifecycle, agile methodology, extreme programming (XP), spiral model, rapid application development (RAD) D id Y ou K now? Agile development is named after the ' Agile Manifesto ' - a set of principles for software development agreed by a group of developers at a ski resort in Utah , USA in 2001 . 2.2 - Applications Generation A-Level Topics 2.4 - Programming Languages

Learn how to create more HTML pages and link them together using the anchor tag. 10. More Pages HTML Guide Watch on YouTube: Create a New Page Create a new page by either clicking the new page icon in Notepad ++ or selecting File then New . Then you need to save your new page with an appropriate name as a HTML file . Create a new page, save it and add information to it. Your new page needs the same essential tags as your original page: Then you can add the rest of your content . Link to Other Pages The tag is used to link between pages , just like it is used to hyperlink to other websites. Make sure you type your web pages exactly as you have saved them. Make sure all of your web pages are saved in the same folder . Include links between pages on each new page. A link to the second page. Don't forget a link back to your homepage on each new page. Why not add more pages to make your website more detailed? 9. Colours & Fonts HTML Guide

Learn how to create and use functions in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python 7b - Functions What is a Function? A function is a subroutine that takes one or more values from the main program and returns a value back. For example, transferring over a sphere’s radius from the main program for the function to calculate a surface area and then return that value to the main program. The two key differences between procedures and functions are: A function uses parameters to transfer data from the main program into the function. A function returns a value to the main program. Writing Functions A function is written the same way as a procedure but it uses parameters . In the example below the parameters are num1 and num2 which are sent from the main program to be used in the function . The return command is used to send a value back to the main program . Below is another example of a function that takes the radius of a sphere and works out the area in a separate function . The area is returned to the main program and printed. Subroutines can be reused and called with different parameters . The program below repeatedly takes an integer input and adds it to a total in a function that is then returned and printed. Practice Task Create a program similar to the sphere example above, this time to work out the volume of a cylinder. In the main program ask the user to enter the cylinder's radius and then its height. The actual calculation should be done in a function and returned to the main program. The calculation for a cylinder's volume is: pi x (radius x radius) x height Extension: Use the round command from section 9b to round the number to 2 decimal places. Example solution: Using Subroutines as a Menu Subroutines are often used to split programs up and give users a selection of options . Subroutines are used for this purpose because they are separate , making it easier to code and manage a program . The example below for a simplified online banking system uses separate subroutines accessible within a while true loop . Depending on the option chosen by the user, the appropriate subroutine will be called . Instead of a further practice task here, Task 4 of the Section 7 Practice tasks page challenges you to make a similar program using multiple subroutines. ⬅ 7a - Proced ures Section 7 Practice Tasks ➡

Test your ability to create a more complex program in Python based on a given scenario. Perfect for students learning GCSE Computer Science in UK schools. Extended Task 7 'Guess the Number' Multiplayer Game A primary school teacher wants to create a fun activity for their students to play when it is raining and they have to stay inside during break and lunch. Five pupils can play the game at once. Each player chooses a number between 1 and 100 . Then a random number is generated. Whoever was furthest from the random number is out of the game . The four remaining players then pick a new number . This continues with one player being removed each round until only one player is left and they are the winner. Add your own flair and additional features to your program as an extension, including preventing the same number being chosen by multiple players . For this task, you will need to create a document and include the following sections (with screenshots where appropriate): An introduction to explain the Purpose of your program . A List of Requirements for a successful program. Screenshots of your code (with comments in your code to show understanding). Testing – Create a plan to show how you will test your program and then explanations of any errors that you found and how they were fixed . An Evaluation of what worked, what didn’t, and how you met each of your requirements from your original list. Also, discuss further improvements that you could have made to improve your program. Reminders for this task: You will need to use loops to allow the users to enter their numbers. You may wish to use subroutines to decompose the problem into separate rounds. You will need to import the random library to generate a random number in each round. You will need to compare each number to the randomly selected answer using comparison operators such as > and <. There are multiple ways to approach this program, and your solution might look different from the example. Break the problem down and focus on one part at a time. Example solution: Introduction & Round One Round Two ⬅ Extended Task 6 (Word Game)

Test your understanding of inputs in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python - Section 2 Practice Tasks Task One: Food & Colour Ask a user to input their favourite colour and their favourite food and then print a response using both answers. Requirements for a complete program: Use only one print line. Include both of the user's answers in the print line. Include capital letters, full stops and no irregular spacing in the printed line. Remember: Break up variables in a print line by using commas or plus signs between each part of the "sentence" . Example solutions: What is your favourite colour? green What is your favourite food? cheese Yum! I'll have green cheese for dinner tonight! What is your favourite colour? purple What is your favourite food? ice cream Let's have purple ice cream for breakfast! Task Two: Trivia Question Create a program that asks the user to input an answer to a trivia question of your choice then prints the correct answer with their response too. Requirements for a complete program: Only two lines. Include capital letters, full stops and no irregular spacing in the printed line. Example solution: What is the capital city of Botswana? Windhoek Correct answer: Gaborone. Your answer: Windhoek What is the closest planet to Earth? Mars Correct answer: Mars. Your answer: Mars Task Three: Getting to School Create a program that asks the user how they get to school and how many minutes it takes them (using int ). Then print an appropriate response that uses both variables . Requirements for a complete program: Use only one print line. Include both of the user's answers in the print line. Include capital letters, full stops and no irregular spacing in the printed line. Example solution: How do you get to school? car How many minutes does it take you? 45 Really? It takes you 45 minutes to get here by car? How do you get to school? walking How many minutes does it take you? 20 Really? It takes you 20 minutes to get here by walking? ⬅ 2b - Inputting Numbers 3a - Data Types ➡

Learn about key computing laws including the Data Protection Act (2018) (GDPR), Computer Misuse Act (1990), Copyright Designs and Patents Act (1988), Creative Commons and the Regulation of Investigatory Powers Act. Based on the 2020 Eduqas (WJEC) GCSE specification. 11.2: Legislation Exam Board: Eduqas Specification: 2020 Data Protection Act (2018) In 2018 the European Union introduced GDPR (General Data Protection Regulation ) to protect the privacy of data for people in the EU. The UK matched this by updating the Data Protection Act introduced in 1998 to become the Data Protection Act (2018) . This act protects the data of individuals that is stored on computers and processed by organisations. How the Data Protection Act works: Each person who has their data stored is known as a data subject . An employee within an organisation must be appointed as a data controller and it is they who are responsible for registering with the Information Commissioner . The Information Commissioner is the person in the UK who is responsible for managing several laws , most significantly the Data Protection Act. When registering with the Information Commissioner, the organisation's data controller must be clear on exactly: What information they are collecting, Why it is being collected, What the data will be used for . The six principles of the Data Protection Act state that data must be: 1. Collected lawfully and processed fairly. 2. Only used for the reasons specified. 3. Data must be relevant and not excessive. 4. Data must be accurate and up-to-date. 5. Data must not be stored for longer than necessary, 6. Data must be stored and processed securely. Computer Misuse Act (1990) This act was introduced as computers became cheaper and more common at home and work . The act attempts to stop and punish those who use computers inappropriately . Breaking any of the three principles could result in fines and a jail sentence but only if it can be proved it was done on purpose and not by accident. The Computer Misuse Act (1990 ) includes three main principles : 1. No unauthorised access to data. Example: Hacking a computer system. 2. No unauthorised access to data that could be used for further illegal activities. Example: Accessing personal data to use as blackmail or identity theft. 3. No unauthorised modification of data. Example: Spreading a virus to change data. Freedom of Information Act (2000) This act allows people to request public authorities to release information . Public authorities include local councils , government departments , universities and hospitals . A freedom of information request must be formally submitted in a letter or email and a reply from the organisation is required within twenty days of receiving the request. A simple freedom of information request might be the average response times of the local ambulance service in the past year. Certain requests will not be accepted , such as if processing the request would be too expensive or if it involves sensitive information protected by the Data Protection Act (2018 ). Regulation of Investigatory Powers Act (2000) This act (often shortened to RIPA ) was introduced in response to the increase in both criminal and terrorist activities on the internet, it is used to monitor and access online communication of suspected criminals . If criminal activity is suspected by an individual then this act grants the following powers : Internet Service Providers (ISPs) must provide access to the suspect's online communication , such as emails or social media. Locked or encrypted data may be accessed such as online messages. ISPs could install surveillance equipment or software to track the suspect's online activity . Surveillance may take place to physically track the suspect , e.g. in private vans or by undercover officers in public spaces. Access must be granted to personal information . This act became controversial as its use widened and local councils were using it for minor offences - a Scottish council used the act to monitor dog barking and a council in Cumbria gathered video evidence about who was feeding pigeons . The act has since been changed to only allow the surveillance of crime suspects . Copyright, Designs & Patents Act (1988) This act makes it a criminal offence to copy work that is not your own without the permission of the creator or the copyright holder. This can refer to text, images, music, videos or software. Owning the copyright of an image might not prevent others from copying and using it but this act means that the owner can bring legal proceedings in court to those who have stolen their work . However, it is difficult to trace who has stolen work once it has been uploaded to the internet and copies can easily spread, especially television shows and movies. This act specifically prohibits the following actions: Making copies of copyrighted material to sell to others . Importing and downloading illegally copied material (except for personal use). Distributing enough copyrighted material to have a noticeable effect on the copyright holder . Possessing equipment used to copy copyrighted material , as part of a business. Creative Commons (CC) Licensing A CC licence allows people to share their copyrighted work while still retaining rights to the material . There are different types of licence that specify exactly what can and can't be done to the copyrighted material. For example: An attribution licence allows copyrighted material to be edited and distributed but the original owner must be credited . A non-commercial licence allows copyrighted material to be shared and edited but no profit must be gained through its distribution. CC licences are not automatically given , they must be granted by the copyright owner . To ensure you are not illegally using copyrighted work change the Tools and Licence setting when using Google Images to filter work with CC licenses applied . Telecommunications Regulation Act (2000) This act allows organisations to lawfully monitor communications made online and on the phone by employees while at work . All users of the network should be aware that their communication is being monitored when they are using emails , the internet or telephone calls . The act was introduced to ensure that employees are using the computer systems for the correct purpose , to prevent illegal activity and to monitor staff performance . Codes of Conduct One way that organisations try to ensure that staff are held to professional standards and display appropriate behaviour is to create a code of conduct . This is a set of rules or requirements that employees must follow or they may be punished, such as a temporary ban from the network or being fired. There are two types of codes of conduct: Formal codes of conduct are a set of written rules that clearly state expected behaviour , such as what employees can access online at work . Schools may have this too, and you might have to sign a document at the start of the year before you can use the computers. Informal codes of conduct are used by small organisations where there might not be a written set of rules , but newer employees follow the habits and expectations of senior members of staff. This is harder to monitor but provides a more relaxed working environment. Q uesto's Q uestions 11.2 - Legislation: 1a. State the 6 principles of the Data Protection Act (2018) . [ 6 ] 1b. Explain how the Data Protection Act works . In your answer, you should include definitions of a data subject , the data controller and the Data Commissioner . [ 6 ] 2. Describe the 4 principles of the Computer Misuse Act (1990) . [3 ] 3. Describe the purpose of the Freedom of Information Act (1990) and state an example of a freedom request . [ 3 ] 4a. What is the purpose of RIPA (2000) ? [ 2 ] 4b. Describe 3 actions that RIPA (2000) allows the government / police to do . [ 3 ] 5a. What is the purpose of the Copyright, Designs & Patents Act (1988) ? [ 2 ] 5b. Describe 3 actions that CDPA (1988) prohibits . [ 3 ] 6a. What is a Creative Commons ( CC ) licence ? [ 2 ] 6b. Describe 2 types of CC licence . [ 4 ] 7a. What is the purpose of the Telecommunications Regulation Act (2003) ? [ 2 ] 7b. Describe 3 reasons why this act was introduced . [ 3 ] 8a. What is the purpose of a code of conduct ? [ 2 ] 8b. Describe the difference between formal and informal codes of conduct . [ 2 ] 11.1 - Impacts of Technology Theory Topics

Learn how to edit code in Greenfoot to make objects move using the arrow keys. Use methods such as isKeyDown, setRotation and move. Part 2 of the Greenfoot Tutorial for the Eduqas / WJEC GCSE 2016 specification. Right-click on your main character class and select ' Open editor '. The editor allows you to write different methods - actions that the class can perform. The act() method will repeat whenever the Run button is pressed. 1. Open the Code Editor 2. Movement with the Arrow Keys Greenfoot Tutorial Watch on YouTube: 2. Copy the Code CAREFULLY You need to use an if statement to check if a certain key (like the right arrow key) is being pressed down . An if statement must be contained in standard brackets . After each if statement, the proceeding code must be typed within curly brackets - see the image on the left . Tip - If the brackets are on the same line then use the standard brackets ( and ) If the brackets are on different lines then use curly brackets { and } Your code must be perfect or it won't work. 'Greenfoot ' requires a capital G and the isKeyDown method most be written with a lowercase i but uppercase K and D . When the right arrow key is pressed the object will change its rotation to 0° which is right . It will also move 1 place in this direction. Rotations in Greenfoot: 3. Code the Other Arrow Keys Directly underneath the if statement for turning and moving right, add the code for turning and moving down . You can see in the diagram above the degrees to rotate in each of the four directions . Write the code to move in all four directions. Ensure you have the correct number of brackets or the program won't start. Remember brackets that start and end on the same line are ( ) and brackets over multiple lines are { } . 4. Compile and Run Click the Compile button at the top of the code editor . Then you can go back to the main Greenfoot window and click Run . Press the arrow keys to test your main character moves . Click on me if you've got an error that you're stuck with. < Part 1 - Setup & Populating the World Part 3 - Movement (Random) >

Learn about computational methods including problem recognition, decomposition, divide and conquer, abstraction, backtracking, data mining, heuristics, performance modelling, pipelining and visualisation. Based on the OCR H446 Computer Science A-Level specification. Exam Board: OCR A-Level Specification: Computer Science H446 2.2 - Computational Methods Watch on YouTube : Problem recognition Decomposition Divide and conquer Abstraction Backtracking Data mining Heuristics Performance modelling Pipelining Visualisation Computational methods are techniques to analyse problems and design efficient , effective solutions . Problem Recognition Problem recognition is the process of identifying that a problem exists and understanding its nature before attempting to solve it. It involves determining the aims of the task , identifying constraints and requirements , and clarifying what inputs , outputs and processes are expected from the solution . Effective problem recognition ensures the developer understands the real-world context and avoids solving the wrong problem or missing key details . It is the essential first step that guides all later stages of computational thinking and system design . YouTube video uploading soon Decomposition Decomposition involves breaking a complex system or task into smaller , more manageable components that are easier to design , implement and test . Each sub-problem should ideally be independent and solve a specific part of the overall task , which helps reduce complexity and supports modular program design . This approach enables different developers to work on different components simultaneously and simplifies debugging , maintenance and future updates . By working through smaller logical parts , the full problem becomes far more approachable and structured . YouTube video uploading soon Divide and Conquer Divide and conquer is a technique that splits a problem into smaller sub-problems of the same type , solves them (often using recursion ), and then combines the solutions to produce the final answer . This approach can significantly improve efficiency by reducing large input sizes into more manageable chunks , as seen in algorithms like quicksort . Divide and conquer algorithms include a binary search and a merge sort . The time complexity of divide and conquer algorithms is logarithmic - O(log n) - allowing complex problems to be solved much quicker than other algorithms . YouTube video uploading soon Abstraction Abstraction means removing unnecessary details to focus only on the most important features of a problem or system . It allows programmers to create simplified models that capture essential behaviour without becoming overwhelmed by irrelevant complexities . Abstraction enables generalisation , reusable designs and clearer reasoning about how components interact . In computational contexts, abstraction also highlights the difference between real-world systems and their simplified computational models . YouTube video uploading soon Backtracking Backtracking is used to explore possible solutions to a problem by building a partial solution and abandoning it as soon as it becomes clear it cannot succeed . It works by trying an option , checking whether it leads towards a valid solution , and backtracking to try a different path if a dead end is reached . This approach is used in constraint-based problems such as maze solving . While powerful , backtracking can be computationally expensive , so it often benefits from heuristics or pruning strategies . YouTube video uploading soon Data Mining Data mining is the process of extracting useful patterns , trends and relationships from large datasets . It enables organisations to identify hidden insights , predict behaviours and support data-driven decision-making , particularly in fields such as marketing , healthcare , finance and security . Data mining can lead to enhanced decision-making that can result in innovation , a competitive advantage against similar organisations and increased revenue . It can be used to identify anomalies or unused features . However, data mining doesn't explain the patterns it can identify and it requires powerful computers with a lot of processing power to handle huge amounts of data . YouTube video uploading soon Heuristics Heuristics are approximate problem-solving strategies that aim to produce good solutions quickly when exact , optimal methods are too slow or computationally impractical . They rely on rules of thumb to guide searches through very large solution spaces efficiently . Heuristics are widely used in artificial intelligence , optimisation tasks and complex search algorithms such as A* , where perfect accuracy is less important than fast , practical solutions . The trade-off is that heuristic methods are not guaranteed to produce the optimal answer , but they dramatically reduce processing time . YouTube video uploading soon Performance Modelling Performance modelling is the process of predicting how a system or algorithm will behave under different workloads , input sizes or hardware environments . It uses tools such as mathematical analysis , simulation and Big O notation to estimate required resources such as processing time or memory use . Performance modelling offers a cheaper , quicker and often safer way to test applications . For example, when a company beta tests an online game , it can trial the system with a smaller group of players and then apply performance modelling to predict how much server capacity will be needed when the game is fully released . YouTube video uploading soon Pipelining Pipelining is a technique in which different stages of a process are overlapped so that multiple instructions or operations are being processed simultaneously at different stages . In CPU architecture , for example, one instruction might be fetched while another is decoded and a third is executed , increasing overall throughput without increasing clock speed . Pipelining can also be used in algorithms or data-processing systems to prevent idle time in stages that operate independently . However, pipelining introduces complexity because dependencies or branch mispredictions may require a pipeline to be flushed - interrupting flow and reducing efficiency . YouTube video uploading soon Visualisation Visualisation supports the understanding of a problem by presenting information in a clearer and more accessible form than text alone . It is useful for explaining complex ideas or identifying patterns . Data can be shown visually through diagrams , graphs , trees , flowcharts or tables . The advantages of visualisation include helping to model , represent , analyse or summarise complex concepts . It allows information to be communicated more clearly and in a way that is easier to interpret . It can also provide different perspectives on how a problem might be solved . YouTube video uploading soon This page is under active development. Check here for the latest progress update. Q uesto's K ey T erms Computational Methods: problem recognition, decomposition, divide and conquer, abstraction, backtracking, data mining, heuristics, performance modelling, pipelining, visualisation D id Y ou K now? Real-time location services like Google Maps use heuristics to guess travel times using heuristics such as estimated speeds , traffic history and shortcuts to make fast but approximate route suggestions . 2.1 - Programming Techniques A-Level Topics 3.1a-d - Algorithm Complexity

Learn about 7 key threats to avoid on the internet, including virus, worm, trojan interception, social engineering and eavesdropping. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 5.3 - Threats Exam Board: OCR Specification: 2016 - Unit 1 What are the 7 threats to computer systems? Phishing Misleading individuals or organisations into giving up sensitive information (such as passwords or bank details), often through the use of emails . Hacking Exploiting weaknesses in a system or network to create, view, modify or delete files without permission. Similar to data theft - illegally removing copies of personal or company data from computer systems. :( Trojan Appears to be a useful or well-known program but when downloaded and installed it secretly gives the attacker a ' backdoor ' to your system. Through this backdoor the attacker can access data without the user knowing. Football 2020 FREE Interception Data packets on a network are intercepted by a third party (e.g. hacker) and copied, edited or transferred to a different location than the intended destination. Eavesdropping Intercepting , in real-time , private communication traffic such as instant messages or video calls . Social Engineering Tricking individuals into giving sensitive information , e.g. by claiming to be from the IT department and asking for their password and username to check for viruses. Virus A virus can replicate itself and spread from system to system by attaching itself to infected files that are then downloaded and opened. Once activated, a virus can modify data or corrupt a system so that it stops working. Q uesto's Q uestions 5.3 - Threats: 1. An IT company is making an information booklet about the different types of online threats . Describe each type of threat: a. Phishing b. Hacking / Data Theft c. Trojan d. Interception e. Eavesdropping f. Social Engineering g. Virus [2 each ] 5.2 - Operational Issues Topic List 5.4 - Physical Security

Learn about the different methods of communication using physical and digital ways of transferring data. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.5 & 4.2: Communication Methods Exam Board: OCR Specification: 2016 - Unit 1 Sections 2.5 and 4.2 are very similar so both are mixed within this page. There are many ways that employees of a business can communicate between staff members or with their customers . Text-based Communication Letter ✓ It is a traditional method of communication that can be used for formal occasions such as job offers or resignations . ✓ It can be kept and stored for physical evidence - e.g. keeping an applicant's CV in case an opportunity arises in the future. X Requires postage costs to be sent in the mail (a first-class stamp is now £1.65 ). Overseas delivery is even more expensive . X Takes several days time to be received in the post and may be lost . X A letter can't include certain formats like video. Text Message (SMS) ✓ Can reach a large audience at once with one batch message . ✓ Good for short messages - e.g. appointment reminders or confirmation codes for two-factor authentication . ✓ Doesn't require an internet connection to receive messages. X Limited to short messages (160 characters ) with no multimedia . X Text messages can cost to send each message. SMS stands for Short Message Service . Email ✓ Easily send information to many people at once, instantly . ✓ Can include documents , multimedia attachments and links . ✓ Can send targeted emails to customers on a mailing list with new products or sales promotions . X Important messages may be lost in the spam folder. X Phishing scams can spread malware via email attachments. Instant Messaging ✓ Works in real-time - messages are sent and received instantly . ✓ Attachments and hyperlinks can be sent. ✓ Can be used by support staff to help customers in real-time. X Quick speed means it's less suitable for formal conversations like interviews. X Internet access issues will disrupt any conversations . Voice-based Communication Cellular ✓ Can hear how something is said , unlike text responses. ✓ Fastest method of communication - also allows reactive conversations that can quickly change based on previous responses. X Impacted by cellular reception - won't work in remote areas / underground. X Can't see the other person's body language, presentation or facial expressions. Teleconferences ✓ Allows for groups of people to communicate at once . ✓ Businesses can use teleconferencing to communicate between offices / individuals across the world . X The quality of the call may be affected by a group's poor reception . X Because a group is communicating, people may speak over each other , especially if there is a time delay . VoIP (Voice over Internet Protocol) ✓ Allows a user to make calls over the internet (e.g. using WhatsApp). ✓ Cheaper (can also be free) to make calls rather than using a cellular network . X Relies on a good-quality internet connection . X Can potentially be less secure than cellular connections. hi there Personal Assistants ✓ Speeds up processes by making appointments, checking information or connecting to smart devices. ✓ Voice-activated - can be used whilst otherwise busy , such as typing, cooking or driving. ✓ The language can be changed to suit people's preferences. X Huge privacy concerns as companies store audio data for voice recognition and track all commands made to the device. X There may be recognition issues as sometimes the assistant doesn't understand a command . Online Communication Video Conferences ✓ Users can connect to the call (e.g. using Zoom, Skype, or Google Meet) remotely , saving time and money instead of all travelling to one location. ✓ Can be used for interviews as it allows the applicant and the interviewers to see each other and look for body language . ✓ Users can share information visually , such as designs. X A high-bandwidth connection is required to send and receive video data reliably . X A poor internet connection (e.g. a weak WiFi signal ) will result in low-quality video that may stutter or drop out , making it hard to communicate clearly . Social Media ✓ Businesses can quickly share information with a large online audience , including new potential customers . ✓ Posts can be in d i fferent formats such as text, images, videos or links to other websites. ✓ Direct messages sent on social media may be seen and responded to faster than alternatives like using email if push notifications are enabled on a phone. ✓ Some social media sites like Facebook allow for private , invite-only groups to communicate with like-minded users in a secure way. X Businesses must be cautious about what they post so as not to accidentally offend others and damage their reputation . X Social media posts and customer comments must be carefully managed , so a social media manager should be hired. Blog / Vlog ✓ Share information with followers in text , images and video formats . ✓ Blogs and vlogs can unite people with similar interests , such as a cookery blog or travel vlog. ✓ Companies can use a blog to promote new products and provide details of upcoming events to try and attract new customers . X Takes a lot of effort and time to create posts, especially editing videos for vlogs. X Bad behaviour or language in vlogs can bring punishment. Several YouTubers have lost their reputations following videos they have posted. Q uesto's Q uestions 2.5 & 4.2 - Communication Methods: 1. Describe three advantages and three disadvantages for each type of communication method . You will need to think of or research some more than the examples listed on this page. a. Letter b. SMS (Text Message) c. Email d. Instant Message e. Cellular Call f. Teleconference g. VoIP Call h. Personal Assistant i. Video Conference j. Social Media k. Blog / Vlog [6 each ] 2. Explain what VoIP stands for and what it allows a user to do. [ 2 ] 3. Describe which communication method would be most appropriate for the following scenarios and why : a. Informing your boss you are going to resign. b. Communicating with management about raising your pay. c. Chatting to team members about when the Christmas party is. d. Sending promotions to thousands of customers. e. Interviewing a potential new employee who is in a different country. f. Talking with a group of investors about the company's latest data. [2 each ] 2.6 - Software Troubleshooting 2.4 Operating Systems 4.1 Communication Skills 4.3 - Personal Attributes Topic List