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Learn about networking standards and the seven layers of the Open Systems Interconnected (OSI) model - Application, Presentation, Session, Transport, Network, Data Link and Physical. Based on the 2020 Eduqas (WJEC) GCSE specification. 3.6: 7-Layer OSI Model Exam Board: Eduqas Specification: 2020 What are networking standards? Networking standards are rules that allow computer systems to communicate across networks . Standards have been created to ensure devices can exchange data and work together . What is the 7-layer OSI Model? The OSI ( Open Systems Interconnection ) model is split into 7 layers . The model is used to visualise the different parts of a network as each of the seven layers has a specific role . Splitting a network design into layers is beneficial to programmers as it simplifies design , making it easier to modify and use . Each layer has a certain purpose and is associated with different protocols . The seven layers are explained below: 7 Allows humans and software applications to use the network e.g. browsers (HTTP /HTTPS ) and email (SMTP ) and file transfer (FTP ). 6 The purpose of the presentation layer is to display data in a standard format that other devices can accept and understand . 5 The session layer establishes a connection between computers allowing data to be sent between them. Data can be synchronised in each session to allow for efficient data transfer . 4 TCP breaks the data down into data packets . This layer makes sure the data is sent and received in the correct order and reassembled at the destination without errors. 3 IP is responsible for addressing and routing data packets . The optimal route for the data to take is calculated in this layer. Also known as the 'Internet Layer '. 2 Ethernet sets out the format of data packets . This layer handles transmission errors and passes data to the physical layer . 1 This layer converts the data packets into bits so they can be transferred across a physical connection using routers and switches . Q uesto's Q uestions 3.6 - 7-Layer OSI Model: 1a. What are networking standards ? [ 2 ] 1b. Describe why network designs are split into layers . [ 2 ] 2. Create a diagram similar to the one above and describe each layer of the OSI Model. [ 14 ] 3. Look at the statements below and name the layer that is being described: a. This layer ensures data packets are sent and received correctly. b. This layer checks for errors in transmission and sets out the data packet format. c. This layer displays data in a format that can be understood. d. This layer allows software like web browsers to interact with the network. e. This layer transfers bits across a connection using routers. f. This layer establishes a connection between computer systems. g. This layer uses addresses to ensure data packets take the correct route. [ 7 ] 3.5 - Protocols Theory Topics 3.7 - The Internet

Learn about network operating systems, open source operating systems and proprietary operating systems. Resources based on Unit F160 (Fundamentals of Application Development) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced National in Computing (AAQ) Unit: F160: Fundamentals of Application Development Certificate: Computing: Application Development (H029 / H129) 1.2 - Operating Systems Watch on YouTube : Network Operating System Open Operating System Proprietary Operating System An operating system is software that manages the resources of a computer system , such as memory , users and files . It also provides a user interface so that humans can interact with the device's hardware . An operating system allows application software to be opened and run . There are three types of operating system that you need to know - network , open and proprietary . Operating Systems Network Operating System (NOS) A network operating system (NOS ) is software that manages network resources and allows computers to communicate over a network . Windows Server , developed by Microsoft , is an example of a network operating system . Characteristics of a Network Operating System Allows for the centralised management of users , data and security across multiple devices on a network . Enables resources such as files , applications and printers to be shared over the network . Manages user authentication and permissions control . Oversees remote access and system monitoring tools . The main type of device that uses a NOS is a server . Other devices, such as desktops or laptops , connect to the server to access shared resources . Windows Server is an example of a popular NOS . Advantages of a Network Operating System Administrators can manage users , files and security on a network from one central location . Resources such as files , printer access and applications can be shared across the network . Access levels can be controlled and user authentication helps protect data . An NOS is scalable - more devices and users can be added as needed . Central servers managed by a NOS make it easier to back up and restore important files . Disadvantages of a Network Operating System Purchasing a NOS and maintaining the servers it runs on can be expensive . Setup and management is complex and may require skilled administrators . If the main server running the NOS fails , connected computers may lose access to resources . Heavy traffic or poor configuration could slow the network down . Who uses a Network Operating System? Application developers can use a NOS to build , test and manage apps that work across networks , such as web applications , multiplayer games or cloud tools . This type of operating system is also used by organisations that need to manage multiple devices , users and resources efficiently across a network , such as a small business or a school . Open Operating System An open operating system is open-source , meaning its source code is freely available for anyone to view , modify and distribute . Source code is the original set of instructions written by a programmer using a high-level language such as Python , Java or C++ . Characteristics of an Open Operating System Users have access to the source code and can see how the OS works . The source code can be modified to suit the specific needs of the user . Development and maintenance may be led by an online community . An open OS is usually free with no licensing costs for most versions. Linux is an example of an open operating system . Android is technically an open-source OS , but most commercial Android devices (like Google Pixel phones ) include proprietary components (like Google Docs or Gmail ), which makes the full system not completely open source . Advantages of an Open Operating System It is usually free to use , modify and distribute the source code . Because the source code can be seen and modified , this type of OS is flexible and customisable . There may be updates from an online community maintaining and improving the software . Promotes experimentation to learn how systems work and try new ideas . Disadvantages of an Open Operating System Programming knowledge and skills are required to modify the source code . There may be security risks if someone edits the source code and redistributes it with malicious code . There will be less official support compared to a proprietary operating system . Some proprietary applications (like Microsoft Access for databases) will only work on a proprietary OS (like Windows ). Who uses an Open Operating System? App developers would use an open OS when the device their application will be used on is not tied to a specific proprietary system (like Windows or MacOS ). For example, a charity making a free educational app for developing countries would choose an open OS so it can run on low-cost , older smartphones . It can be customised and tested on a range of devices . Applications for specific single-purpose systems would also use an open OS , such as an information terminal in a museum . Linux could be used to develop a simple user interface and remove unnecessary features . Proprietary Operating System A proprietary operating system is software that is owned by a company or individual and the source code is not accessible for users to view , modify or distribute . Users must typically buy a licence or agree to the terms of use . Characteristics of a Proprietary Operating System The source code is hidden from the user and cannot be legally modified . A paid licence or subscription is usually required to use the software . It may be maintained and updated by the developer(s) who own it . Only the developer controls updates and the features that are added or fixed . Examples include Microsoft Windows (e.g. Windows 11 ), macOS (for Apple desktops and MacBooks ), iOS (for iPhones ) and iPadOS for iPads ). Advantages of a Proprietary Operating System There is an expectation that it is user-friendly and has been well tested . There may be official support and regular updates for improvements and bug removal . A proprietary OS has a high compatibility with proprietary software such as Microsoft Office or Adobe editing apps . The OS is expected to be stable and secure , with access restricted to system files . Disadvantages of a Proprietary Operating System A paid licence to use the OS is often required , which may be expensive . There is limited customisation for users as the source code cannot be seen or modified . Users rely on the vendor (developer ) for updates and bug fixes . Some proprietary OS are designed to only work on specific hardware (such as iOS only working on iPhones ). Who uses a Proprietary Operating System? App developers will need to use a proprietary OS if they are developing applications for a device that requires a specific proprietary OS , for example if they are creating a game for iPhones , they will need to use iOS . A company designing a finance application on desktops with Microsoft Access and Microsoft Excel must use a proprietary OS like Windows so that it can be integrated with these other types of proprietary applications . Q uesto's Q uestions 1.2 - Operating Systems: 1. What is an operating system ? [2 ] 2. For each of the three types of operating systems , create a poster , information sheet or factfile which includes the following information : Characteristics Advantages Disadvantages Example of how it could be used [10 per OS ] Windows 11 is Microsoft's current operating system . Windows 1.0 was their first release, introduced in 1985 and included basic versions of Calculator , Notepad and Paint . D id Y ou K now? 1.1 - Programs & Applications Topic List 1.3.1 - Application Types

Learn about how to write algorithms, including pseudocode and the different flowchart symbols. Based on the 2020 Eduqas (WJEC) GCSE specification. 8.3: Writing Algorithms Exam Board: Eduqas Specification: 2020 Pseudocode Reminder Generally, pseudocode can be written in any way that is readable and clearly shows its purpose. However, the Eduqas exam board advises that pseudocode for the programming exam should follow the conventions below : Annotation { Write your comment in curly brackets} Define data type price is integer firstname is string Declare a variable's value set price = 100 set firstname = "Marcella" Input / output output "Please enter your first name" input firstname Selection (must have indentation) if firstname = "Steven" then output "Hello" + firstname elif firstname = "Steve" then output "Please use full name" else output "Who are you?" end if Iteration (while loop) while firstname ! = "Steven" output "Guess my name." input firstname repeat Iteration (for loop) for i in range 10 input item next i Define a subroutine Declare Sub1 [Subroutine content indented] End Sub1 Call a subroutine call Sub1 Writing Algorithms In an exam you may be asked to write an algorithm using pseudocode . Previous exams have offered up to 10 marks for a single algorithm . While this may seem daunting, it means you can still gain marks for an incomplete program , so don't leave it blank no matter what! You must decompose the problem and break it down into more manageable chunks . Here's an example question : “A teacher is marking tests. Write an algorithm that allows the teacher to input the number of tests to mark and then the mark of each test. Output the average mark, highest mark and lowest mark. The tests are marked out of 100.” This specific algorithm can be broken down into pre-code and three main parts : Part 0: Declare and assign variables. Part 1: Input the number of tests to mark. Part 2: Input the mark of each test. Part 3: Output the average, lowest and highest marks. Part 0: Variables Read the question carefully and work out the variables you will need in your algorithm. I have highlighted them in blue below: “A teacher is marking tests. Write an algorithm that allows the teacher to input the number of tests to mark and then the mark of each test . Output the average mark , highest mark and lowest mark . The tests are marked out of 100.” There is an additional variable to track as the average mark can only be worked out if we also know the total marks . number_of_tests is integer test_mark is integer average_mark is real highest_mark is integer lowest_mark is integer total is integer number_of_tests = 0 test_mark = 0 average_mark = 0 highest_mark = -1 lowest_mark = 101 total = 0 Before you write the actual program, you must declare the variables you will need and assign values to them. Firstly, declare the data type of each variable . A whole number is an integer and a decimal number is a real . The average must be a real data type because it is the result of division (total ÷ number_of_tests) and could be a decimal number . When assigning values, most numerical variables will be 0 . Most string values would be " " . However this question is a bit more complicated - the highest mark must start as a really low value and the lowest mark must start as a really high value . This is ensure the first mark entered becomes the highest and lowest mark - this will make sense later. Part 1: Input Number of Tests output “Enter the number of tests to mark: ” input number_of_tests After declaring and assigning your variables the next parts will depend on the algorithm you need to write. This example requires the user to input the number of tests . Part 2: Input Each Mark (Loop) for i = 1 to number_of_tests output “Enter the test mark: ” input test_ mark For part 2 we need the teacher to enter each test’s mark . This is best done as a loop as we do not know how many tests the teacher has to mark until they have typed it in (part 1). All code within the loop must be indented . if test_mark > highest_mark then highest_mark = test_mark endif if test_mark < lowest_mark then lowest_mark = test_mark endif We also need to work out what the highest and lowest marks are. This must be done within the loop as the test marks are entered. The test mark is compared to the current highest and lowest marks . If it is higher than the current highest mark it becomes the new highest mark . If it is lower than the current lowest mark it becomes the new lowest mark . This is why we set the highest_mark and lowest_mark to extreme values at the start - so the first mark entered becomes the new highest and lowest . total = total + test_mark next i The final steps of part 2 are to update the total marks and to close the loop . The total is increased by the test mark that has been entered. The ‘next i ’ command states that the current iteration has ended . The indentation has now stopped. Part 3: Outputs average_mark = total / number_of_tests output “The average mark is:” , average_mark output “The highest mark is:” , highest_mark output “The lowest mark is:” , lowest_mark Before the average can be output, it must be calculated by dividing the total by the number of tests . Then the average , highest and lowest marks can be output . Full Answer number_of_tests is integer test_mark is integer average_mark is real highest_mark is integer lowest_mark is integer total is integer number_of_tests = 0 test_mark = 0 average_mark = 0 highest_mark = -1 lowest_mark = 101 total = 0 output “Enter the number of tests to mark: ” input number_of_tests for i = 1 to number_of_tests output “Enter the test mark: ” input test_ mark if test_mark > highest_mark then highest_mark = test_mark endif if test_mark < lowest_mark then lowest_mark = test_mark endif total = total + test_mark next i average_mark = total / number_of_tests output “The average mark is:” , average_mark output “The highest mark is:” , highest_mark output “The lowest mark is:” , lowest_mark This example is slightly more complicated than some of the recent previous exam questions for writing algorithms. Remember to decompose the problem by identifying the variables you need first. Q uesto's Q uestions 8.3 - Writing Algorithms: 1. A violin player performs a piece of music 8 times . They record a score out of 5 how well they think they performed after each attempt. Write an algorithm using pseudocode that allows the violinist to enter the 8 scores and displays the highest score , lowest score and average score . An example score is 3.7. [10 ] 2. A cyclist wants a program to be made that allows them to enter how many laps of a circuit they have made and the time in seconds for each lap . For example they may enter 3 laps, with times of 20.3 , 23.4 and 19.8 seconds . The program should output the quickest lap time , slowest lap time , total amount of time spent cycling and the average lap time . Create an algorithm using pseudocode for this scenario. [10 ] 8.2 - Understanding Algorithms Theory Topics 8.4 - Sorting & Searching

Learn about troubleshooting tests and information to record when a hardware error occurs. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 1.6 - Hardware Troubleshooting Exam Board: OCR Specification: 2016 - Unit 1 What is troubleshooting? Troubleshooting means to analyse and solve a problem with a computer system. Hardware troubleshooting refers to fixing an issue with the physical parts of the computer or any connected devices. Hardware issues might occur as a result of damage (intentional or accidental), power surges or malware . Steps to Take When an Error Occurs Try to identify the problem by looking for the simplest explanation first (e.g. checking the power supply) and ask the user questions about the issue. Create a theory about what the cause of the problem could be and prepare to test the theory using a series of troubleshooting tests . Create a troubleshooting plan and record the steps that are taken before moving on to the next test. Check the system works after each stage of the plan. Create a findings document that explains if and how the problem was fixed, for future reference if the problem occurs again. Documentation Technicians and help desk (see 3.5 ) staff should document , on a fault sheet , the following information regarding the issue: The fault itself (such as 'system not turning on'). The system in question. The user logged in at the time. Exact date & time the problem occurred. Symptoms of the issue (such as 'slow load times' or 'beeping'). Problem history - checking if it has happened to this system before. Back up documentation - Whether the data been backed up recently. Troubleshooting Tools The following tools can be used to identify an error so a technician has a greater understanding of the problem. Event Viewer Event Viewer is a type of utility software that lists detailed information about an error when one occurs. It can be used to work out how to fix the issue and will display both minor and major faults. Power On Self Test (POST) On start-up, a power on self test (POST) checks memory, power, hardware and cooling systems are all working properly. Beep codes signal if an error has been detected; 1 beep will sound for no error but if multiple beeps are heard then an error has been discovered. Ping Test This is a connectivity test between two computers. A message is sent to the destination computer and waits for a return message named the echo reply . This procedure can be repeated with other systems until the source of the problem is identified from a computer that does not reply . Q uesto's Q uestions 1.6 - Hardware Troubleshooting: 1. Summarise the 'Steps to Take when an Error Occurs ' section into your own top three tips for what to do when a hardware error happens . [3 ] 2. List 6 pieces of information that an IT technician should record when a hardware error has occurred . [6 ] 3. Briefly explain the purpose of three troubleshooting tools . [6 ] 1.5 - Communication Hardware 1.7 - Units of Measurement Topic List

Learn about application software installation methods, including clean, remote, cloud, mobile and network installation. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 5.2 - Application Software Installation Watch on YouTube : Application installation You need to know how different installation processes (e.g. clean , remote , cloud , network and mobile installs) work as well as their advantages , disadvantages and appropriate uses . What You Need to Know Application Installation ? YouTube video uploading soon Q uesto's Q uestions 5.2 - Application Software Installation: 1. What? [2 ] 2. What? [1 ] 3. What? [1 ] 4. What? [1 ] ? D id Y ou K now? 5.1 - Testing Topic List 5.3 - Policies

Learn about the Central Processing Unit (CPU) and factors such as clock speed. Learn about components within the CPU including the ALU and control unit. The CPU What is the CPU? The CPU CPU stands for C entral P rocessing U nit . The CPU is considered the brain of the computer because it is used to process data and instructions , just like a human brain . Every single type of computer needs a CPU , from desktop computers to laptops , game consoles , even smart TVs and smart watches . The CPU plugs directly into the motherboard in a special socket . What does the CPU do? The CPU works in a cycle (called the FDE cycle ), which it repeats up to billions of times a second . In the FDE cycle , the CPU first f etches instructions from RAM. Next, the CPU d ecodes (understands ) the instructions and finally e xecutes (runs ) them. RAM (Random Access Memory) Instructions CPU (Central Processing Unit) What is clock speed? The clock speed is how many instructions a CPU can carry out per second . Clock speed is measured in gigahertz (GHz ), where 1 GHz = 1 billion cycles per second . The higher the clock speed , the faster the CPU will run , as more instructions can be processed per second . What are the four components of the CPU? The Control Unit (CU ) sends control signals to direct the operation of the CPU . It also decodes instructions as part of the FDE cycle . ALU stands for Arithmetic Logic Unit . It performs simple calculations and compares data . The registers are temporary storage spaces for instructions inside the CPU. They are used in the FDE cycle . Cache memory stores frequently accessed data that the CPU needs to access at very high speeds . What is overclocking and underclocking? Typical clock speed: 3.5 GHz 3.9 GHz 3.3 GHz Overclocking is when the computer's clock speed is increased higher than the recommended speed. This will make the computer perform faster but it can lead to overheating and could damage the computer . Underclocking is when the computer's clock speed is decreased lower than the recommended speed. This will make the computer perform slower but will increase the lifespan of the computer . KS3 Home

Learn how to create simple programs in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. Setting up Python Downloading Python If you are using Python in Computer Science lessons, then your school should already have it downloaded and installed on the school computers. It is a good idea to download it on a home computer too so you can practice outside of lessons. Python is free and can be downloaded from the official website. You should download the most up-to-date version of Python 3. Save the file and then run it to start installing. Official Download Page Using Python When you run the Python application, it will open the shell. This window will display the outputs of any program you have created. Do not type into the shell . Click on the File tab then New File to open the editor. Python Shell - This displays the outputs of your program. Do not write directly into the shell . Python Editor - All code is written into the editor. When you want to test a program press the F5 key (or click the Run tab then Run Module ). The first time you test a program, it will prompt you to save the file. Make sure you save it somewhere you will remember - it is a good idea to create a folder named 'Python' where you can keep all your practice programs. The next page looks at actually creating a program but above shows how code has been typed into the editor and then displayed in the shell. You never need to save the shell window. Also, the editor saves automatically every time you run the program. Opening a Saved Program When you want to re-open and edit a file you have created previously double-clicking on it won't work . Right-click on the file and select Edit with IDLE : https://trinket.io/python/76b41b35c5 1 a - Printing ➡

Learn about different categories of computer systems that can be used to access information including handheld, fixed and shared devices. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 1.3 - Access & Storage Devices Exam Board: OCR Specification: 2016 - Unit 2 Handheld Devices Examples of handheld devices: Handheld devices are small, light and possibly can be worn on the human body. These devices are very portable and easy to transport but their small size restricts the space for a powerful processor or high memory capacity. Handheld devices are becoming more powerful over time with extra features, storage options and network connectivity. Advantages: Light and portable so they can be easily carried on a person or in a pocket . Runs on battery power so do not need to be plugged into a power source (unless to charge) allowing for freedom of movement . Disadvantages: Low processing power due to small size and no cooling system . Relies on battery power which may not last for long. More likely to be lost, damaged or stolen . Generally small memory / storage capacity and low versatility . Smartphone Small Tablet eReader Smartwatch Portable Devices Examples of portable devices: Portable devices are larger and more powerful than handheld devices and can be carried easily in a bag. Laptops and larger tablets are the main examples of portable devices. Advantages: Light and portable so they can be easily transported in a laptop bag or small rucksack. Runs on battery power so they can work without a power outlet , such as to complete work on a train or in a library. More powerful and versatile than handheld devices. Disadvantages: Lower processing power and smaller memory / storage capacity than fixed devices like desktops. Reliant on their battery power which may only be a few hours. Laptop Large Tablet Fixed Devices Examples of fixed devices: Fixed devices are bulky devices that require a constant power connection . The most common example of a fixed device is a desktop computer which has a higher processing power and storage capacity than handheld and portable devices. Advantages: Desktop computers have the highest processing power of commercially available home / work computers and contain sufficient cooling systems to maintain temperature. Desktops and games consoles have large storage capacities and can be upgraded / expanded to even larger sizes. Desktop computers are very versatile and are powerful enough to be used for thousands of different purposes, from basic word processing and web browsing to server roles and data mining. Disadvantages: Reliant on a power outlet and cannot be transported whilst on. Heavy and difficult to move . May require additional components like a monitor. Typically more expensive than handheld and portable devices. Desktop Games Console Smart TV Shared Devices A shared device allows multiple users to access data at the same time . Cloud storage is the most common example of a shared device and is used by individuals, schools and businesses around the world through services such as Google Drive, Apple's iCloud and Microsoft's One Drive. A data centre is a dedicated building that contains computer systems - Facebook uses data centres across the globe so that their social media service can be available to users every second of the day. Database servers were explained in Unit 1 section 3.1 . Advantages: A ccessible by multiple users at the same time . For example, the database server can be accessed by employees of a bank simultaneously. Data centres allow online services to run all hours of the day and year . For example, Google uses data centres across the world to ensure their services can be accessed all of the time. Cloud storage frees up physical space for users as the storage is located (usually) on third-party servers. Cloud storage devices allow authorised users such as clients or staff members to access information or work remotely (outside of the office). Disadvantages: Shared devices are reliant on stable network connections . If a connection is lost, access to the device will be affected . Setting up shared devices within an organisation requires technical knowledge , especially for companies establishing their own cloud storage or data centre. Examples of shared devices: Cloud Storage Data Centre Database Server Q uesto's Q uestions 1.3 - Access & Storage Devices: 1. Identify the type of device that the following devices fit into: a. Laptop b. Cloud storage c. Desktop computer d. Smartphone [4 ] 2. Describe the advantages and disadvantages of using each of the 4 types of storage devices. a. Handheld devices [6 ] b. Portable devices [6 ] c. Fixed devices [6 ] d. Shared devices [6 ] 3. For the following scenarios explain which specific device (not type) which would be suitable. You must also justify your choice . a. Working on a spreadsheet on a train before work. [4 ] b. Taking a video of a penalty in a football match to upload to Twitter. [4 ] c. Working on a file with team members located across the country. [4 ] d. Playing Civilization VI on highest settings whilst listening to rock climbing podcasts in a separate tab. [4 ] 1.2 - Storage Media Topic List 1.4 - Internet Connections

Learn how binary numbers can be multiplied or divided using arithmetic shift. Understand the effect the shift has on the binary value. Based on the 2020 Eduqas (WJEC) GCSE specification. 4.4: Arithmetic Shift Exam Board: Eduqas Specification: 2020 What is arithmetic shift? Arithmetic shift is used to multiply and divide binary numbers . The effect of shifting left is to multiply a binary number. The effect is doubled by each place that is shifted . x The effect of shifting right is to divide a binary number. ÷ Shifting by 1 has an effect of 2 . Shifting by 2 has an effect of 4 . Shifting by 3 has an effect of 8 . For example, shifting left by 2 places has an effect of multiplying by 4 . Another example: Shifting right by 3 places has an effect of diving by 8 . How to shift a binary number: An exam question may ask you to arithmetically shift a binary number of up to 16 digits . Q uesto's Q uestions 4.4 - Arithmetic Shift: 1a. Draw a diagram to show the effect of multiplying and dividing a binary number . [2 ] 1b. Draw a diagram or table to show the effect a shift has for each place from 1 to 4 . For example, a shift of 1 place has an effect of 2. [4 ] 2. State the effect of the following shifts: a. Shift right by 2 places. b. Shift left by 1 place. c. Shift left 3 places. d. Shift right by 4 places. [ 1 each ] 3. Shift the following binary numbers and state the effect of the shift: a. 10101011 : Shift left by 2 places. b. 11101100 : Shift right by 3 place. c. 00001011 : Shift right by 2 places. d. 01101110 : Shift left by 1 place. [ 2 each ] Watch on YouTube 4.3 Binary Calculations Theory Topics 4.5 - Character Sets & Data Types

Learn about business systems used by IT companies including MIS, SOP, CRM and help desk. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 3.5 - Business Systems Exam Board: OCR Specification: 2016 - Unit 1 A business may use several types of complex systems to manage data , communicate with customers and ensure efficient business practice . Management Information System (MIS) A management information system (MIS ) is used to collect , store , analyse and present data for an organisation. The system processes a large amount of data and organises it (such as in databases) so that it can be used for decision-making and general data analysis . An efficient MIS can be used to display the financial status of an organisation, highlight areas of improvement and generate sales forecasts based on current data. Specifically, a bank could use an MIS for: Looking at the number of customers that visit each branch . Forecasting potential profits based on historical data of previous years. Profiling customers based on their actions and behaviour . Identifying specific customers with low activity to target them for email campaigns . Benefits of an MIS: Integrated system: A Management Information System shares a large amount of data from multiple departments within an organisation to produce accurate reports. For example, financial data can be used to generate accurate pay slips. Decision Making: An MIS can be used to inform an organisation's decision making by highlighting areas that need improvement within the company. Powerful analysis: An MIS will use large data sets to provide accurate data analysis that can be used in many different ways by an organisation. Trends and patterns can be identified easily. Backup capabilities: Data can be stored centrally and backed up easily if a disaster occurs. Limitations of an MIS: Cost and installation: An MIS is an expensive tool that needs to be professionally set up and requires technical knowledge to maintain. Requires accurate data: If any data is incorrect or out of date then the analysis will consequently be inaccurate . Potentially disastrous decisions could be made as a result of incorrect data. Training: Employees will need to be trained to use the software accurately for maximum efficiency. Customer Relationship Management (CRM) A CRM system is used to improve the relationship between an organisation and its customers . It can be used to increase customer loyalty with those who already subscribe to their services as well as used to try and increase the customer base by attracting new customers. The ultimate goal of a CRM system is to increase and retain customers which will result in more sales and higher profits . Examples of CRM systems: Marketing teams tracking which promotions customers are responding well to . Customer service teams responding quickly to customer complaints , through a variety of channels (such as social media, emails and telephone calls). Marketing teams rewarding customers who have spent a certain amount in a year. Standard Operating Procedures (SOP) A standard operating procedure is a comprehensive step-by-step guide of how to carry out a business routine. An organisation will create an SOP to abide by legal requirements and high company standards . SOPs must be followed in exactly the same method each time and by each employee to ensure the same outcome and remove any inconsistencies . Benefits of Standard Operating Procedures: Ensures consistency: The outcome should be the same each time when following SOPs which ensures an efficient result . Fewer errors: If all employees follow the SOP carefully then there should be no errors . Meets legal requirements : The SOPs will be designed to meet up-to-date legislation as well as any standards that the company have set. Limitations of Standard Operating Procedures: Inflexible practice: A lot of time may be spent on creating the paperwork and admin instead of the actual job. Legal updates: The SOPs must be periodically reviewed and updated to take into account any new laws . Sales Ordering Process (SOP) This is the process of a customer buying a product or service and the company reviewing the purchase . A sales order process ( SOP ) is important as it creates a clear plan for ordering a product . Each department can use the sales order to know exactly what jobs to perform. Help Desk Help desk software is used to provide real-time support to a user from a trained member of staff to overcome a technical problem . The customer logs an issue in the form of a ticket and is assigned a technician . As the technician tries to communicate with the user and solve the issue they must follow a service level agreement that defines the high standards the technician must keep to. When the problem has been solved the ticket is closed . All tickets are archived so that persistent problems can be checked to see what worked previously . If Help Desk software is used within a company by employees (rather than with external customers) to report and solve issues, it is known as ' in-house ' . Benefits of Help Desk software: Keeping Track: C ustomers can see that their issues are being dealt with and administrators have clear records of the problem. Audit Logs: All tickets are archived so if a problem occurs on the same machine the previous solution can be attempted again . Communication : Formal messages between the customer and the administrator mean there are no mixed messages and a running dialogue can take place as the problem is fixed. Limitations of Help Desk software: Cost : Setting up the necessary software and hardware and paying for an administrator to run the system can cost a large amount of money. Availability issues: A technician might not be available 24/7 or during holidays. Formal structure: This is a formal system that takes time to record and respond to which might annoy staff when it is only a minor issue to be fixed, like resetting a password. Knowledge: Technicians need technical expertise regarding the company's computer systems and need to be able to fix both hardware and software issues. This might require additional training every few years. Ticket Response Time: Administrators must ensure that all tickets are read and responded to in reasonable time so that productivity in the company is not affected. Q uesto's Q uestions 3.5 - Business Systems: 1a. What is the purpose of an MIS ? [ 2 ] 1b. Describe 3 ways a bank could use an MIS . [ 3 ] 1c. Describe the benefits and limitations of an MIS . [10 ] 2a. What is the purpose of a CRM ? [ 4 ] 2b. Describe 3 ways that a CRM could be used by a company . [6 ] 3a. What are standard operating procedures (SOP ) and why are they used? [ 4 ] 3b. Describe the benefits and limitations of SOPs . [ 10 ] 4a. What is the sales ordering process ( SOP )? [ 2 ] 4b. Why is the SOP important in a company? [ 2 ] 4c. Summarise the 3 stages of the SOP . [ 4 ] 5a. What is the purpose of help desk software? [ 2 ] 5b. Explain how help desk works , including tickets , technicians and service level agreements . [3 ] 5c. Describe the benefits and limitations of Help Desks . [ 10 ] A typical sales order process will work as follows: 1. The customer orders a product or service, usually via an email or telephone conversation . 2. The order is confirmed and a sales order is created. This is a document that lists the customer’s requirements and exactly what they have purchased . 3. The sales order is sent to the relevant departments (e.g. production , finance and delivery ) so they can fulfil the customer’s request . Once the order has been completed, the customer will be sent an invoice for payment . 3.4 - Connection Methods Topic List 4.1 - Communication Methods

A simple Python editor using the Skulpt and Code Mirror libraries. Learn how to create simple programs in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. Simple Python Editor You can use this simple Python editor below to complete most of the tasks in the CSNewbs Python sections (except colorama and text files ). It includes basic libraries such as random and time . When you're ready, click 'Run Code ' to see the result in the output below . Python Homepage