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Learn about different types of utility software including firewall, anti-virus, defragmenter, compressor and backup software. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.3: Utility Software Exam Board: OCR Specification: 2016 - Unit 1 What is utility software? Utility software are dedicated programs used for the maintenance and organisation of a computer system. Antivirus Software Antivirus software is used to locate and delete viruses on a computer system. The antivirus scans each file on the computer and compares it against a database of known viruses . Files with similar features to viruses in the database are identified and deleted . There are thousands of known viruses but new ones are created each day by attackers so antivirus software must be regularly updated to keep systems secure. Other roles of an antivirus: Checking all incoming and outgoing emails and their attachments . Checking files as they are downloaded . Scanning the hard drive for viruses and deleting them . Firewall A firewall manages incoming and outgoing network traffic . Each data packet is processed to check whether it should be given access to the network by examining the source and destination address . Unexpected data packets will be filtered out and not accepted to the network. Defragmentation As files are edited over time they will become fragmented - this is when the file is split into parts that are stored in different locations on the hard disk drive . Files that are fragmented take longer to load and read because of the distance between the fragments of the file. Defragmentation software is used to rearrange the file on the hard disk drive so that all parts are together again in order. Defragmentation improves the speed of accessing data on the hard disk drive. Compression Compression is used to decrease the size of a file . This is beneficial as more files can be stored on a storage device if the size has been reduced. Compressed files can be transferred faster across a network because they are smaller in size . Monitors, Managers & Cleaners Other roles of a firewall include: Blocking access to insecure / malicious web sites . Blocking certain programs from accessing the internet . Blocking unexpected / unauthorised downloads . Preventing specific users on a network accessing certain files . Monitoring network ports . System monitors check the resources of a computer and display how much CPU time and memory current applications are using. Task managers allow a user to close processes and applications if they have stopped responding or if one is using too many resources. Press Ctrl + Alt + Delete on any Windows computer to open Windows Task Manager which is a system monitor and task manager tool. A disk cleaner is used to scan a hard disk drive and remove unused files . This is used to free up space on the hard drive. A disk scanner will scan a hard disc for any errors and attempt to repair them . Backing Up Data A backup is a copy of data that can be used if the original data is corrupted or lost . Backups of all data should be made regularly and stored in an alternative location . Alternatively, imaging (also known as disk cloning ) creates an identical image of a storage drive to be stored in a different location . Q uesto's Q uestions 2.3 - Utility Software: 1. What is the purpose of utility software ? [1 ] 2a. Describe how antivirus software works. [ 2 ] 2b. Describe 3 further roles of antivirus software . [ 3 ] 3a. What is the purpose of a firewall ? [ 2 ] 3b. Describe 3 further roles of a firewall . [ 3 ] 4a. Describe what is meant by defragmentation . [ 2 ] 4b. Explain why defragmentation software is used . [ 2 ] 5. Describe 2 benefits of using compression . [ 2 ] 6a. Explain why system monitor / task management software could be used . [ 2 ] 6b. Explain the purpose of disk cleaners and disk scanners . [ 2 ] 7a. Explain what a backup is and why they are are important. [ 2 ] 7b. Describe what imaging is. [ 2 ] 2.2 - Applications Software Topic List 2.4 - Operating Systems

Test your understanding of for loops and while loops in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python - Section 6 Practice Tasks Task One: Odd Numbers Use a for loop to print all odd numbers between 50 and 70 . You will need to use three values in the range brackets, including a step . Requirements for full marks: A comment at the start to explain what a for loop is. Use just two lines of code. Example solution: 51 53 55 57 59 61 63 65 67 69 Task Two: Fish Rhyme Use two separate for loops and some additional print lines to output this nursery rhyme: "1, 2, 3, 4, 5, Once I caught a fish alive, 6, 7, 8, 9, 10 then I let it go again" in the format shown . Requirements for full marks: Two for loops and two additional print lines (6 lines total). Example solution: 1 2 3 4 5 Once I caught a fish alive. 6 7 8 9 10 Then I let it go again. Task Three: Username & Password Create a program using a while loop that keeps asking a user to enter a username and a password until they are both correct . It may be easier to use a while True loop . You will need to use the and command in an if statement within the loop. Requirements for full marks: A comment at the start to explain what a while loop is. Example solution: Enter username: Ben43 Enter password: hamster Incorrect, please try again. Enter username: Ben44 Enter password: ben123 Incorrect, please try again. Enter username: Ben43 Enter password: ben123 Correct Correct login. Welcome Ben43 Task Four: Colour or Number Use a while True loop to let the user enter either A , B or C . A lets them guess a secret colour . B lets them guess a secret number . C breaks the loop , ending the program. Example solution: Enter A to guess a colour, B to guess a number, C to quit: A Guess the colour: green Incorrect! Enter A to guess a colour, B to guess a number, C to quit: A Guess the colour: pink Correct! Enter A to guess a colour, B to guess a number, C to quit: B Guess the number: 4 Incorrect! Enter A to guess a colour, B to guess a number, C to quit: C Quitting program... ⬅ 6b - W hile Loops 7a - Procedures ➡

Learn how to use if statements in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python 4a - If Statements If Statements Selection is one of three constructs of programming , along with Sequence (logical order) and Iteration (loops). An if statement is a conditional statement that performs a specific action based on conditional values. Essentially, if thing A is true , then thing B will happen . If the user answers yes to the window question, then an appropriate statement is printed. Double equals stands for ‘is equal to ‘. The colon stands for THEN and the line after an if statement must be indented (press tab key once). answer = input ( "Is the window open? " ) if answer == "yes" : print ( "It's chilly in here!" ) Is the window open? yes It's chilly in here! But what if the window is not open? At the moment nothing will happen if you type no: Is the window open? no The elif command stands for else if . Essentially: If thing A is true then do thing B, else if thing C is true then do thing D: But what about any other answer than yes or no? The else command will submit a response if the value is anything else. The if and elif commands have a colon at the end, but else has it at the start. Also, else does not need to be on a new line. answer = input ( "Is the window open? " ) if answer == "yes" : print ( "It's chilly in here!" ) elif answer == "no" : print ( "It's quite hot in here!" ) answer = input ( "Is the window open? " ) if answer == "yes" : print ( "It's chilly in here!" ) elif answer == "no" : print ( "It's quite hot in here!" ) else : print ( "I'm not sure what you mean." ) Is the window open? no It's quite hot in here! Is the window open? banana I'm not sure what you mean. If Statements Task 1 ( Left or Right?) Use an input line to ask the user whether they want to turn left or right . Print a sentence of your choice if they chose left and a different sentence if they chose right . Include an else statement in case the user doesn't input left or right. Example solutions: There is a path ahead. Do you turn left or right? left The path turns and twists until it reaches a cliff. Dead end! There is a path ahead. Do you turn left or right? right A snake slithers across the path and bites your leg. Oh no! There is a path ahead. Do you turn left or right? backwards That's not an option! Nested If Statements Complex programs may require you to have if statements within if statements - when programming, one thing inside another is known as nesting . You must make sure that the related if , elif and else statements line up with each other . Use the tab key to indent a line. outer if inner if weather = input ( "What is the weather like today? " ) if weather == "sunny" : sunny = input ( "How hot is it? " ) if sunny == "very hot" : print ( "Take some sunglasses with you!" ) elif sunny == "cool" : print ( "Maybe take a jacket just in case?" ) else : print ( "Enjoy the sunshine!" ) elif weather == "rainy" : print ( "Take an umbrella!" ) else : print ( "Have a good day!" ) = What is the weather like today? rainy Take an umbrella! = What is the weather like today? sunny How hot is it? cool Maybe take a jacket just in case? = What is the weather like today? snowy Have a good day! = What is the weather like today? sunny How hot is it? very hot Take some sunglasses with you! If Statements Task 2 ( Nested Ifs) Use the weather program above as an example to help you write your own program with a nested if for at least one option. Be careful to have your nested if's if, elif and else statements in line with each other. Your program doesn't have to be about juice. Example solutions: Would you like orange, apple or tomato juice? orange Would you like your orange juice smooth or with bits? smooth One smooth orange juice coming up! Would you like orange, apple or tomato juice? orange Would you like your orange juice smooth or with bits? bits A pulpy orange juice is on its way! Would you like orange, apple or tomato juice? tomato Yuck, you can't be serious? Using Selection with Numbers Comparison operators such as > (greater than ) > = (greater than or equal to ) < (less than ) and < = (less than or equal to ) can be used with if statements. Logical operators such as and and or can also be used - more about them in section 4c . When comparing a variable's value to a specific number, such as 50, don't forget to use double equals ( == ) . Python Comparison Operators score = int ( input ( "Enter the maths test score: " )) if score == 50: print ( "You scored top marks!" ) elif score >= 40 and score < 50: print ( "You scored a great grade!" ) elif score >= 20 and score < 40: print ( "You did okay in the test." ) else : print ( "You have to try harder next time!" ) = Enter the maths test score: 50 You scored top marks! = Enter the maths test score: 43 You scored a great grade! = Enter the maths test score: 20 You did okay in the test. = Enter the maths test score: 13 You have to try harder next time! If Statements Task 3 ( Fastest lap) A racing video game has a challenging track that players try to get a quick lap on. The current fastest lap time is 37 seconds . Ask the player to enter their lap time and print a response based on their input . You need individual responses for the following inputs: Faster than 37 seconds. Between 37 seconds and 59 seconds. Between 60 seconds and 90 seconds. Slower than 90 seconds. Example solutions: Enter your lap time: 35 You have set a new record!!! Enter your lap time: 59 You did well this time! Enter your lap time: 83 A little bit slow this time! Enter your lap time: 110 Were you even trying!?! Hurry up! Not Equal To The opposite of equal to ( == ) is not equal to ( != ). != is often used with while loops to repeat code while an input is not what is expected , for example repeatedly asking for a password while the input is not equal to "fluffythecat123". The code below uses != for an incorrect answer (although it could easily be re-written to use == for a correct answer). answer = input ( "What is the capital of Eritrea? " ) if answer != "Asmara" : print ( "That is incorrect! It is Asmara." ) else : print ( "You got it right!" ) = What is the capital of Eritrea? Asmara You got it right! = What is the capital of Eritrea? Windhoek That is incorrect! It is Asmara. If Statements Task 4 ( True or False? ) Come up with your own true or false question that the user has to respond to. Depending on their answer , print whether they got it right or wrong . You may want to use an if statement with == for a correct answer or != for an incorrect answer , there's multiple ways to write this program. Example solutions: There are 140 million miles between Earth and Mars. TRUE or FALSE? TRUE That is correct! It is really that far! There are 140 million miles between Earth and Mars. TRUE or FALSE? FALSE You got it wrong, there really are 140 million miles between us! ⬅ Section 3 Practice Tasks 4b - Mathematical Operators ➡

Learn what an embedded system is and about different examples of embedded systems. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 2.1: Primary Storage (Memory) Exam Board: OCR Specification: J277 Watch on YouTube : Primary Storage RAM and ROM Virtual Memory Primary vs Secondary Storage Storage in a computer system is split into two categories: Primary Storage: Very quick because it is directly accesse d by the CPU . Typically smaller in storage size . Sometimes called ‘main memory’ . Includes RAM and ROM . Volatile vs Non-Volatile Storage Storage is also split into two types - volatile and non-volatile . Volatile storage is temporary - data is lost whenever the power is turned off . Example: RAM Non-volatile storage saves the data even when not being powered . Data can be stored long-term and accessed when the computer is switched on . Example: ROM Why do Computers need Primary Storage? Primary storage is low-capacity , internal storage that can be directly accessed by the CPU . Program instructions and data must be copied from the hard drive into RAM to be processed by the CPU because primary storage access speeds are much faster than secondary storage devices like the hard drive. Types of Primary Storage (Memory) Random Access Memory (RAM) Read-Only Memory (ROM) RAM is volatile (temporary) storage that stores all programs that are currently running . RAM also stores parts of the operating system to be accessed by the CPU. RAM is made up of a large number of storage locations, each can be identified by a unique address . ROM is non-volatile storage that cannot be changed . ROM stores the boot program / BIOS for when the computer is switched on. The BIOS then loads up the operating system to take over managing the computer. RAM ( R andom A ccess M emory) ROM ( R ead O nly M emory) Virtual Memory Programs must be stored in RAM to be processed by the CPU . Even if there is insufficient space in RAM for all programs the computer can use the hard disk drive (HDD ) as an extension of RAM - this is called virtual memory . If new data is needed to be stored in RAM then unused data in RAM is moved to the hard drive so the new data can be transferred into RAM . If the original data is required again, it can be moved back from virtual memory into RAM . Using virtual memory is beneficial because it allows more programs to be run at the same time with less system slow down . Secondary Storage: ( Section 2.2 ) Slower because it is not directly accessed by the CPU . Typically larger in storage size . Used for the long-term storage of data and files because it is non-volatile . Includes magnetic , optical and solid state storage. Q uesto's Q uestions 2.1 - Primary Storage (Memory): 1. Describe the differences between primary and secondary storage . [ 6 ] 2. Explain the difference between volatile and non-volatile storage . State an example of both types. [ 4 ] 3. Explain why the computer requires primary storage . [ 2 ] 4. For each type of memory below, describe it and state what information is stored within it: a . Random Access Memory (RAM) [3 ] b. Read-Only Memory (ROM) [ 3 ] c. Virtual memory [ 3 ] 1.3 - Embedded Systems Theory Topics 2.2 - Secondary Storage

Learn about the tools of an integrated development environment (IDE) including the editor, debugger, library, trace, memory inspector and error diagnostics. Based on the 2020 Eduqas (WJEC) GCSE specification. 9.1: IDE Tools Exam Board: Eduqas / WJEC Specification: 2020 + An IDE (Integrated Development Environment ) provides programmers with the following facilities (tools ) to help create programs : Editor The editor is software that allows a programmer to enter and edit source code . Editor features may include: Automatic formatting (e.g. automatic indentation). Automatic line numbering (this helps to identify exactly where an error has occurred). Automatic colour coding (e.g. Python turns loop commands orange and print commands purple). Statement completion (e.g. offering to auto-complete a command as the user is typing.) Libraries A library is a collection of commonly used functions and subprograms that can be linked to a program . For example, Python can import functions from its code library including random or time commands). Libraries must be linked to the main program using a linker . Linker Links together pre-compiled code from software libraries . For example, the import random command in Python links to the random library. Loader Pre-compiled code is loaded into RAM to be executed. Code Optimisation The code is optimised so it is fast , efficient and uses as little of the computer's resources as possible. Debugger Identifies errors in the code with the exact line of the error to help fix the problem . Break point The programmer selects a specific line and the program is paused once it reaches it. Variable values at that point are shown . Variable Watch cost Displays the current value of a selected variable . A variable can be watched line-by-line to see how the value changes . Trace Memory Inspector Logs the values of variables and outputs of the program a s the code is executed line by line . Displays the contents of a section of memory and how it is being used by the program . Error Diagnostics Displays information about an error when it occurs, such as the line it occurred on and the error type (e.g. syntax or runtime). This helps the programmer to fix the error . Specific errors can be detected such as a syntax error . See 10.3 . Compilers & Interpreters Both tools convert the source code written by a programmer into machine code to be executed by the CPU. A compiler converts the entire source code into executable machine code at once . After compilation, the program can be run again without having to recompile each time. An interpreter converts source code into machine code line by line . An interpreter must reinterpret the code each time the program is required to run . See 10.1 for both tools. Subroutines & Functions A subroutine is a section of code that can be re-used several times in the same program. There are two types of subroutines: A procedure just executes commands , such as printing something a certain number of times. A function can receive data from the main program (called a parameter ) and return a value upon completion. Subroutines (procedures and functions) are designed to be repeated and have three key benefits: Subroutines make programs easier to read and design . They reduce the duplication of code . Makes it is easier to debug a program. Q uesto's Q uestions 9.1 - IDE Tools: 1. Describe the purpose of each type of IDE facility : a. Editor b. Interpreter c. Compiler d. Linker e. Loader f. Debugger g. Break point h. Variable Watch i. Trace j. Memory Inspector k. Error Diagnostics [ 2 each ] 8.5 - Validation & Verification Theory Topics 10.1 - Translators

Learn how to handle numbers in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python 9b - Number Handling Rounding Numbers The round() command is used to round a value to a certain number of decimal places . Type your variable into the round command brackets, add a comma and state the number of decimal places to round to. Fixed Decimal Places (Currency) The round function will remove any trailing 0s , for example 30.1032 will become 30.1 even if you specified to round to 2 decimal places . Instead, you can use an f -string and write :.2f after a bracketed variable to use exactly 2 decimal places . The number can be changed from 2. books = int ( input ( "How many books would you like to buy? " )) total = books * 3.99 print ( f"The total is £ {total:.2f} - Thanks for your order!" ) How many books would you like to buy? 10 The total is £39.90 - Thanks for your order! How many books would you like to buy? 100 The total is £399.00 - Thanks for your order! Practice Task 1 Ask the user to enter any large number. Ask the user to enter another large number. Divide the two numbers and print the answer to 3 decimal places. Example solution: Using Numbers as Strings The following techniques all require the integer to be converted into a string first using the str command. Just like a string, you can shorten a variable to only display a certain length . Remember that Python starts at zero . You can select a specific digit in the same manner as when selecting characters in a string. If you want to use your variable as an integer again later you would need to convert it from a string to an integer using the int command. Again, reversing a number is the same as reversing a string. You can also use other string handling methods such as .startswith() or .endswith() Practice Task 2 Ask the user to enter a 10 digit number. Select the 2nd and 8th digits and add them together. Print the total. Example solution: ⬅ 9a - String Handling Section 9 Practice Tasks ➡

Learn about the three data states - at rest, in transit (in motion) and in use. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 2.3 - Data States Watch on YouTube : Data States You need to understand the characteristics and uses of the three data states (at rest , in transit (in motion) and in use ) What You Need to Know Data States ? YouTube video uploading soon Q uesto's Q uestions 2.3 - Data States: 1. What? [2 ] 2. What? [1 ] 3. What? [1 ] 4. What? [1 ] ? D id Y ou K now? 2.2 - Data Flow Topic List 3.1 - APIs

Learn about the technical difference between data and information, with examples. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 3.1 - Data vs. Information Exam Board: OCR Specification: 2016 - Unit 2 The terms 'data ' and 'information ' are often used interchangeably but they do not mean the same thing . The term 'data ' refers to unprocessed facts or statistics that have no context . For example, 53% is data - it is a statistic that has no context. The term 'information ' refers to data that has been processed , organised and structured into context . For example, 53% of pumpkin stock was sold in 2019 is information - it is data that has been given context (meaning). Data Processing Information Q uesto's Q uestions 3.1 - Data vs. Information: 1. Describe , using examples , the difference between data and information . [4 ] 2.4 - Information Management 3.2 & 3.3 - Information Categories Topic List

Learn about methods of protecting data physically including biometrics, security staff and locks. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 6.5 - Physical Protection Exam Board: OCR Specification: 2016 - Unit 2 RFID & Tokens Radio-frequency identification (RFID) uses electromagnetic fields to attach tags to physical objects . RFID tags can be embedded within 'dumb' objects such as clothing, packages and even animals. RFID is used with security tokens (such as an ID keycard ) to permit the access of authorised people to certain areas. RFID can be used by IT companies to track equipment and manage access . Shredding This is the cutting up of documents (paper or CDs ) into small pieces so that they cannot be reassembled and read. Sensitive data on paper or optical disc should be shredded when no longer required. Locks A lock can be used to prevent access to server rooms or sensitive data stores . Only authorised personnel with the right key will have access. Physical Security Measures Backup Backups should be taken regularly and stored at a secure location away from the main site. Backups could also be stored on cloud servers so that any damage to the organisation's building will not affect the backup as well. Biometrics Biometric devices require the input of a human characteristic (such a fingerprint , iris or voice scan ). The biometric data is checked against previously inputted data in a database . A match will allow access to the user. Security Staff Staff may be employed to physically prevent unauthorised people from accessing certain areas of a building where sensitive information is stored. They may check ID keycards or use surveillance like CCTV to monitor who is entering and exiting a secure area. Q uesto's Q uestions 6.5 - Physical Protection: 1. Explain how locks can be used as a physical security method within an organisation. [2 ] 2. Explain what RFID is and how it can be used with tokens as a physical security method. [3 ] 3. Explain how biometric devices can be used as a physical security method. [3 ] 4. Explain how security staff can be employed to protect data. [2 ] 5. What is the purpose of shredding ? [2 ] 6. Why should backups be stored off-site ? [1 ] 6.4 - Protection Measures Topic List 6.6 - Logical Protection

Learn about policies related to application development, including a user guide, acceptable use policy (AUP), backup, codes of practice, staying safe online and the use of information. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 5.3 - Policies Watch on YouTube : Policies You need to know the purpose , content and application of each policy to be considered when related to developing application platforms . What You Need to Know Policies ? YouTube video uploading soon Q uesto's Q uestions 5.3 - Policies: 1. What? [2 ] 2. What? [1 ] 3. What? [1 ] 4. What? [1 ] ? D id Y ou K now? 5.2 - Application Installation Topic List 6.1 - Legal Considerations

Learn about operational issues including disaster planning, change management and data security. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 5.2 - Operational Issues Exam Board: OCR Specification: 2016 - Unit 1 What are operational issues? Operational issues refer to potential problems that could disrupt the workflow and efficiency of an organisation . They relate to processes within an organisation and the way that the company operates on a daily basis . Security of Information Definition: Organisations must ensure that data is stored securely to minimise the chances of data loss , corruption or unauthorised manipulation . Having information stolen through a hacking attempt, for example, would negatively impact the company and its customers and possibly lead to consequences such as poor publicity , a loss of business and reputation , fines and bankruptcy . One principle of the Data Protection Act is that data must be stored securely . Organisations can use security methods such as firewalls , antiviruses or physical protection such as biometrics to keep personal information secure . Health & Safety Definition: Ensuring that employees, clients and visitors are physically protected on-site . The organisation should create a health and safety policy that staff need to read and possibly sign at the start of their work placement. The policy should include information about how to avoid injury when using the systems, how to safely maintain the equipment and whom to contact for help . Disaster & Recovery Planning Important data is often stored on a computer network, so a detailed and effective disaster recovery policy must be in place in case an unexpected disaster occurs. Disasters include natural disasters (e.g. fire, flood, lightning), hardware failure (e.g. power supply unit failing), software failure (e.g. virus damage) and malicious damage (e.g. hacking). There are three clear parts to a disaster recovery policy: Before the disaster: All of the possible risks should be analysed to spot if there are any weaknesses in preparation. Preventative measures should be taken after the analysis, such as making rooms flood-proof or storing important data at a different location . Staff training should take place to inform employees what should happen in the event of a disaster. During the disaster: The staff response is very important – employees should follow their training and ensure that data is protected and appropriate measures are put in place. Contingency plans should be implemented while the disaster is taking place, such as uploading recent data to cloud storage or securing backups in a safe room and using alternative equipment until the disaster is over. After the disaster: Recovery measures should be followed, such as using backups to repopulate computer systems. Replacement hardware needs to be purchased for equipment that is corrupted or destroyed. Software needs to be reinstalled on the new hardware. Disaster recovery policies should also be updated and improved . Organisational Policies Definition: Creating policies that outline acceptable computer and network use . Workplaces and schools often require people to sign an acceptable use policy ( AUP ) before being allowed to use the network . An AUP may include the philosophy of the organisation , rules for the personal use of IT resources and the consequences of breaching the policy . An AUP is similar to codes of practice from 5.1 . Change Management Definition: Change management is a formal approach by an organisation to lead a change in the way a business or project is run . This may include editing budgets , redefining expected deadlines , reconsidering how resources are used or changing staff roles . Advantages of change management: Reduces the likelihood of things going wrong during development. Creates a clear log of changes and improvements that are to be made. Allows changes to be approved and discussed before they happen. Formalises the process and sets out clear rules for changes . Disadvantages of change management: Can make the process of change more complicated . It can reduce the responsiveness of developers if everything must go through a formal process. It can be challenging to implement successfully. To work effectively, it needs everyone to follow the process . Scales of Change There are two main reasons why major change will occur in an organisation. Change Drivers Definition: Companies must change to stay up to date with the times and new technology . Change drivers are factors that force a business to change , such as: New legislation New competitors in the market New platforms (e.g. mobile technology and game consoles) to sell products on Economic changes Changes in business practice Social changes Change Needs Definition: Companies must change if the needs and focus of the organisation are altered over time . This reflects the changing needs of the business , often due to advancements in technology , such as: New equipment (e.g. replacing a slow network with a faster fibre optics network) Customer interaction (e.g.communicating with customers in new ways, such as social media apps) Workplace shifts (e.g. providing remote access for employees to access work and services at home) Q uesto's Q uestions 5.2 - Operational Issues: 1. Describe 3 possible consequences to an organisation if data is not stored securely . [6 ] 2. Describe the purpose of a health and safety policy and state 3 things that may be included in one. [4 ] 3a. Describe, giving specific examples , different types of possible disaster . [5 ] 3b. Describe the steps an organisation should take before , during and after a disaster occurs . [10 ] 4. Describe 3 things that may be included within an Acceptable Use Policy (AUP ). [3 ] 5a. What is change management ? Give 2 examples of when change management may be used. [4 ] 5b. Describe the advantages and disadvantages of a company deciding to implement change management . [8 ] 6a. Describe the difference between change drivers and change needs . [2 ] 6b. Describe 3 examples of change drivers and 3 examples of change needs . [6 ] 5.1 - Ethical Issues Topic List 5.3 - Threats

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