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Learn about operational issues including disaster planning, change management and data security. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 5.2 - Operational Issues Exam Board: OCR Specification: 2016 - Unit 1 What are operational issues? Operational issues refer to potential problems that could disrupt the workflow and efficiency of an organisation . They relate to processes within an organisation and the way that the company operates on a daily basis . Security of Information Definition: Organisations must ensure that data is stored securely to minimise the chances of data loss , corruption or unauthorised manipulation . Having information stolen through a hacking attempt, for example, would negatively impact the company and its customers and possibly lead to consequences such as poor publicity , a loss of business and reputation , fines and bankruptcy . One principle of the Data Protection Act is that data must be stored securely . Organisations can use security methods such as firewalls , antiviruses or physical protection such as biometrics to keep personal information secure . Health & Safety Definition: Ensuring that employees, clients and visitors are physically protected on-site . The organisation should create a health and safety policy that staff need to read and possibly sign at the start of their work placement. The policy should include information about how to avoid injury when using the systems, how to safely maintain the equipment and whom to contact for help . Disaster & Recovery Planning Important data is often stored on a computer network, so a detailed and effective disaster recovery policy must be in place in case an unexpected disaster occurs. Disasters include natural disasters (e.g. fire, flood, lightning), hardware failure (e.g. power supply unit failing), software failure (e.g. virus damage) and malicious damage (e.g. hacking). There are three clear parts to a disaster recovery policy: Before the disaster: All of the possible risks should be analysed to spot if there are any weaknesses in preparation. Preventative measures should be taken after the analysis, such as making rooms flood-proof or storing important data at a different location . Staff training should take place to inform employees what should happen in the event of a disaster. During the disaster: The staff response is very important – employees should follow their training and ensure that data is protected and appropriate measures are put in place. Contingency plans should be implemented while the disaster is taking place, such as uploading recent data to cloud storage or securing backups in a safe room and using alternative equipment until the disaster is over. After the disaster: Recovery measures should be followed, such as using backups to repopulate computer systems. Replacement hardware needs to be purchased for equipment that is corrupted or destroyed. Software needs to be reinstalled on the new hardware. Disaster recovery policies should also be updated and improved . Organisational Policies Definition: Creating policies that outline acceptable computer and network use . Workplaces and schools often require people to sign an acceptable use policy ( AUP ) before being allowed to use the network . An AUP may include the philosophy of the organisation , rules for the personal use of IT resources and the consequences of breaching the policy . An AUP is similar to codes of practice from 5.1 . Change Management Definition: Change management is a formal approach by an organisation to lead a change in the way a business or project is run . This may include editing budgets , redefining expected deadlines , reconsidering how resources are used or changing staff roles . Advantages of change management: Reduces the likelihood of things going wrong during development. Creates a clear log of changes and improvements that are to be made. Allows changes to be approved and discussed before they happen. Formalises the process and sets out clear rules for changes . Disadvantages of change management: Can make the process of change more complicated . It can reduce the responsiveness of developers if everything must go through a formal process. It can be challenging to implement successfully. To work effectively, it needs everyone to follow the process . Scales of Change There are two main reasons why major change will occur in an organisation. Change Drivers Definition: Companies must change to stay up to date with the times and new technology . Change drivers are factors that force a business to change , such as: New legislation New competitors in the market New platforms (e.g. mobile technology and game consoles) to sell products on Economic changes Changes in business practice Social changes Change Needs Definition: Companies must change if the needs and focus of the organisation are altered over time . This reflects the changing needs of the business , often due to advancements in technology , such as: New equipment (e.g. replacing a slow network with a faster fibre optics network) Customer interaction (e.g.communicating with customers in new ways, such as social media apps) Workplace shifts (e.g. providing remote access for employees to access work and services at home) Q uesto's Q uestions 5.2 - Operational Issues: 1. Describe 3 possible consequences to an organisation if data is not stored securely . [6 ] 2. Describe the purpose of a health and safety policy and state 3 things that may be included in one. [4 ] 3a. Describe, giving specific examples , different types of possible disaster . [5 ] 3b. Describe the steps an organisation should take before , during and after a disaster occurs . [10 ] 4. Describe 3 things that may be included within an Acceptable Use Policy (AUP ). [3 ] 5a. What is change management ? Give 2 examples of when change management may be used. [4 ] 5b. Describe the advantages and disadvantages of a company deciding to implement change management . [8 ] 6a. Describe the difference between change drivers and change needs . [2 ] 6b. Describe 3 examples of change drivers and 3 examples of change needs . [6 ] 5.1 - Ethical Issues Topic List 5.3 - Threats

Learn about the six stages of compilation - lexical analysis, symbol table construction, syntax analysis, semantic analysis, code generation and code optimisation. Based on the 2020 Eduqas (WJEC) GCSE specification. 10.2: Stages of Compilation Exam Board: Eduqas / WJEC Specification: 2020 + A compiler translates source code (high-level language written by a programmer) into machine code in five separate stages : 1. Lexical Analysis The term 'lexical' refers to words and phrases . Source code needs to be broken down into tokens that can later be analysed. In lexical analysis: Spaces and comments are removed from the code. Identifiers , keywords and operators are replaced by tokens . A token is similar to a variable with a name and a value . A symbol table is created. T his table stores the addresses of all variables , labels and subroutines used in the program. 2. Syntax Analysis The term 'syntax' refers to sentence structure . In syntax analysis: The tokens created in the first stage are checked to see if they follow the syntax (spelling and grammar ) rules of the programming language. This process is called ' parsing ' . During parsing, if a syntax error is found then an error message is displayed and compilation stops . 3. Semantic Analysis The term 'semantic' refers to logic . Variables are checked in this stage to ensure they are used correctly: Variable checks ensure they are correctly declared and use a valid data type (for example integers are not assigned to decimal values). Operation checks ensure they are correct for the data type used ( for example dividing a number must result in an real value ). 4. Code Generation The machine code (data in a binary format ) is generated . 0010 1011 0101 0101 0110 0111 0101 0001 0101 0101 0101 0110 5. Code Optimisation The code is optimised so it is fast , efficient and uses as little of the computer's resources as possible. Q uesto's Q uestions 10.2 - Stages of Compilation: 1 a. List the 6 stages of compilation in order . [6 ] 1b. Create a poster or flowchart describing each of the 6 stages of compilation : 1. Lexical Analysis 2. Symbol Table Creation 3. Syntax Analysis 4. Semantic Analysis 5. Code Generation 6. Code Optimisation [ 10 total ] 10.1 - Translators Theory Topics 10.3 - Programming Errors

Learn about the cultural, environmental, ethical and legal impacts of technology. Based on the 2020 Eduqas (WJEC) GCSE specification. 11.1: Impacts of Technology Exam Board: Eduqas / WJEC Specification: 2020 + What are the issues created by technology? As the use of computers and technological devices continues to rise every year, this increase brings with it a range of different types of issues . Categories of issues described on this page include: Cultural issues Environmental issues Ethical issues Legal & Privacy issues Cultural Issues Culture relates to society and how different parts of the world vary in terms of computer and internet usage . The Digital Divide This term relates to the gap between those people who have access to modern digital technology (such as computers and the internet) and those who have limited access . 'Limited access' could be devices at home or shared devices or having lower-performance (cheaper) computers and low-speed internet connections. The digital divide can be seen in different ways , such as: People in cities vs. People in rural areas . Younger people vs. Elderly people. Developed countries vs. Developing countries. The digital divide is an important ethical issue because digital technologies have led to numerous international benefits including boosted growth , improved product delivery , enhanced communication and increased opportunities . However, this impact is uneven and these positive impacts are mostly occurring in technologically-advanced regions such as North America , Western Europe and Japan . Regions like some nations in Africa and Central Asia have limited digital infrastructure and government instability , leading to poor internet speeds , high costs and limited resources . Discussion Points: What do you think can be done to bridge the digital divide? Whose job is it to bridge the gap? Who will pay for the technology? Changes to Work The internet , the development of new technologies such as cloud storage and increased video communication have transformed the way that many businesses operate across the world. Staff may be able to work from home or access documents collaboratively outside of the traditional workplace, such as cafes or on public transport. Some jobs have moved abroad to save costs, such as help centres for online issues. Tasks can be outsourced to freelancers in other countries where people are content to be paid less for their time and services. For example, some companies will hire temporary web developers from countries such as India to work for them for a lower salary than local workers. Another change to work that technology has brought is the loss of jobs , especially low-skilled jobs such as factory workers that have seen their roles replaced by technology and automation . However, technology has also created millions of new jobs , including installing and maintaining the machines that replace other roles. Environmental Issues Environmental issues concern the natural world and the negative effects of producing , using and discarding computer systems and devices. Energy and Material Consumption In the past 30 years, the number of technological devices has increased astronomically and thousands of new devices are manufactured each day . These devices need to be assembled using a range of materials , including plastics , metals and some rarer elements and need a considerable amount of electrical power to run. Certain systems like web servers and data centres must be powered on all day , every day, which uses a large amount of energy . Pollution and Waste Generating the electricity to power computers creates pollution - an average PC could require up to 50% more energy per year than a fridge. Computers are difficult to recycle and discarded components can lead to land, water and air pollution due to harmful materials , such as lead and mercury , leaking into the environment. Smartphone trends are also negative for the environment as new devices are released yearly , with minor upgrades that people buy to appear fashionable and up-to-date. To lessen the environmental impact, people should reuse and recycle their devices. Ethical Issues Ethics relates to what is considered right or wrong . Often this is subjective - people may have differing opinions on the issue. Drones Uses of drones: Filming and photography for television, movies and special events. Monitoring pollution levels in the atmosphere. Tracking and monitoring wildlife , such as rhino populations in Africa. Disaster zone response , such as searching for survivors following an earthquake. Delivery companies are developing drones to quickly deliver goods across cities. Drones are used by the military to target sites in other countries, such as American soldiers deploying surveillance drones in Syria. Discussion Points: Should you need a licence to buy and fly a drone? Should drones be used to monitor the public? Like flying CCTV? Should drones be used to deliver items? Like Amazon packages? If a drone hits a plane and it crashes, what should the punishment be? A drone is an unmanned aerial vehicle (UAV ) that is remotely operated and can be used for a wide range of purposes. Self-Driving Cars Self-driving cars (also known as autonomous vehicles ) are currently in the development and testing stage with companies like Tesla and Amazon. Benefits of self-driving cars include: In theory, driving will be safer because cars are less likely to make mistakes that humans do and they can’t become distracted or tired . Self-driving cars should be more fuel-efficient because they take the most direct route to destinations and do not get lost. ‘Drivers’ in the car can perform other tasks instead of driving, such as work or planning. Autonomous vehicles could include trucks and vans to automate the delivery and freight industries . Trucks could drive overnight to deliver goods whereas currently, human drivers must take breaks every few hours. Drawbacks of self-driving cars include: Cars could still crash as code and software processes may fail. The technology is still in development and will be very expensive for the first few years when self-driving cars are available to purchase. Jobs may be lost such as delivery and truck drivers whose vehicles are equipped with self-driving technology. Other industries like motorway services and hotels may also be affected. Discussion Points: Would you trust a car to drive itself? Who is to blame if a self-driving car crashes? The car maker? The people in the car? The software writers? What should happen to the people whose jobs are taken by self-driving vehicles? Artificial Intelligence Artificial Intelligence (AI ) is the act of computers replacing humans to analyse data and make decisions . In recent years AI has become more common in the home and on devices like smartphones; assistants such as Siri and Alexa are prime examples of modern home AI. The weather today is cloudy. Benefits of AI include: Processes are sped up as computers can analyse large amounts of data much quicker than a human. AI can be used when a human is unavailable , such as using a symptom checker on the internet for a minor illness rather than booking and waiting for a doctor. Repetitive or time-consuming tasks can instead be completed by a computer , such as searching and sorting scientific data. Drawbacks of AI include: AI can store and process a lot of personal data , especially personal assistants like Alexa which are always listening for ‘wake words’. This data can be viewed by the company that develops it and could be hacked by attackers. AI is programmed by humans and mistakes in code could have disastrous consequences if the AI is used to make important decisions , such as military deployment. Discussion Points: If a robot harms a human who is to blame? The robot? The programmer? The manufacturer? Us? Would you trust a walking, talking robot assistant in your home? Should AI make decisions for us? Legal & Privacy Issues Legal and privacy issues regard laws that have been introduced by the UK government to protect data, systems and networks from unauthorised access . See 11.2 for explanations about important computing legislation in the UK. Loss of Privacy & Hacking There has been a lot of criticism in the last few years about how internet companies and governments are using personal data to invade privacy and track civilians . Facebook was involved in a scandal with using personal data for reasons that were not the original intention. In reverse, WhatsApp and Apple have been criticised for encrypting messages sent by terrorists that police have been unable to track and read. Every week a new company seems to announce that its data has been hacked . Attackers are constantly using botnets and infected systems to crack poorly secured databases and attempting to phish individuals for usernames and passwords. In the past few years, major hacking breaches include Sony, Yahoo and TalkTalk. Discussion Points: Should the UK government be able to see the websites you have visited in the last year? What should happen if a major company is hacked and bank details are stolen? Should they be fined? Pay customers? Prison? Should WhatsApp allow authorities to access encrypted messages? What if they know a terrorist is using it to communicate? Should the UK debate privacy laws before they go into place? Online Crime Unlawfully obtaining personal information and using it for identity theft or fraud . Harassment and threatening others on social media or private messages; blackmail . Cyber attacks are more common - see 3.8 for information about DOS attacks , IP spoofing , SQL injection and more. Sharing copyrighted material such as television programmes, music and video games. Distributing prohibited material such as drugs or weapons on the dark web. See 11.2 for explanations about different laws that have been created to tackle online crime . The increased popularity of the internet and the rising number of users has led to a wave of online crime , taking many different forms, including: Q uesto's Q uestions 11.1 - Impacts of Technology: Cultural Impacts 1a. What is the digital divide ? [ 2 ] 1b. Describe 2 examples of how the digital divide can be seen . [ 2 ] 2. Describe in detail 3 ways that technology has changed the way people work . [9 ] Environmental Impacts 1. Describe the different ways that the increasing use of technology negatively impacts the environment . [ 5 ] Ethical Impacts 1a. What is a drone ? [1 ] 1b. Make a list of all of the positive impacts and the negative impacts of using drones . You should have at least 3 on each side. [ 6 ] 2. Describe 2 benefits of using self-driving cars and 2 negative consequences . [4 ] 3. Describe how artificial intelligence can be used for good . [ 2 ] Legal & Privacy Impacts 1. A hack on a bank has occurred. Describe what you think the impacts would be on the following groups of people: a. The customers . b. The bank managers . c. The general public . [ 6 ] 2. Describe 4 different types of online crime . [ 8 ] 10.3 - Programming Errors Theory Topics 11.2 - Legislation

Learn about methods of wired and wireless connections to transmit data on the internet, including satellite and bluetooth. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 1.4 - Internet Connections Exam Board: OCR Specification: 2016 - Unit 2 The internet i s a global network of interconnected networks . There are multiple methods of connecting to the internet . Wired Connections Copper Cables Copper cables are a cheaper type of wired internet connection that may be poorly insulated and therefore susceptible to electromagnetic interference . Copper cables are more likely to suffer from attenuation (network distortion ). However, they are malleable (easier to bend) and less likely to break than other cables such as fibre optic. They have a lower bandwidth - cannot transmit as much data at once - than fibre optic cables. Fibre Optic Cables Fibre optic cables are a very fast but expensive type of wired internet connection. Signals are transmitted as waves of light through a glass tube. Because of this fibre optic cables are not affected by electromagnetic interference and suffer less from attenuation . Fibre optic cables have a higher bandwidth - can transfer more data at one time - than copper cables but they are more fragile . Wireless Connections Bluetooth Bluetooth is a temporary short-range communication between devices within a limit of about 10 metres . For example, Bluetooth can be used to transfer audio files from one smartphone to another. The close proximity is a disadvantage but no other hardware is required for a connection. Microwave Microwave connections use radio waves to send signals across a large area via microwave towers . It can transmit a large amount of data but antennas must be in the line of sight of each other with no obstructions . Microwave connections are affected by bad weather , leading to higher chances of attenuation (network distortion ). Satellite Satellite networks use point-to-multipoint communication by using satellites above the Earth's atmosphere that receive a transmission and rebroadcast them back to Earth. Because of the distance between the communication device and the satellite (roughly 45,000 miles), there is a delay between data transmission and it being received. GSM / 5G GSM (Global System for Mobile communications ) is a technology for allowing mobile phones to connect to a network for calls and text messages. Advances in mobile technology are classified by generations such as 4G and 5G (the current generation). Each generation is generally faster, more secure and allows for new opportunities. Connection Characteristics When connecting to the internet there are several characteristics that a user must consider: Strength Range Latency Bandwidth Storage Capacity Contention Latency is the delay when sending data across a network. Bandwidth is the maximum amount of data that can be sent across a network at once . Contention refers to whether a network is dedicated ( uncontended ) or shared between users ( contended ). Q uesto's Q uestions 1.4 - The Internet: 1. Compare the differences between copper and fibre optic cables (possibly in a table) by the following features: a. Price b. Bandwidth c. Interference d. Attenuation e. Malleability / Fragility [2 each ] 2. Describe each of the different types of wireless connection . Try to list 1 advantage and 1 disadvantage of using each type. a. Bluetooth b. Microwave c. Satellite d. GSM / 5G [5 each ] 3a. State the 6 characteristics of a network. [6 ] 3b. Describe what is meant by the following characteristics : i. Latency ii. Bandwidth iii. Contention [1 each ] 1.3 - Access & Storage Devices Topic List 1.5 - WWW Technologies

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Learn about the purpose and characteristics of the eight application types, including examples. Application types include communication, educational, entertainment, games, lifestyle, productivity, protection & utility and web browsers. Resources based on Unit F160 (Fundamentals of Application Development) for the OCR Cambridge Advanced National in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced National in Computing (AAQ) Unit: F160: Fundamentals of Application Development Certificate: Computing: Application Development (H029 / H129) 1.3.1 - Application Types Watch on YouTube : Application Types There are several types of applications that can be developed , each with a different purpose and common characteristics . There are eight application types you need to know for this 'Fundamentals of Application Development ' unit, including their purpose and common characteristics . Communication Purpose: Communication applications allow users to exchange information with others , most often in real-time . Data can be transferred in a range of formats including text , images and video . Education Purpose: To teach users about specific topics and help people learn new skills . This may be aimed at certain ages or user groups such as those learning a new language . Characteristics of Communication Applications: Has a simple user interface designed for quick and reliable data exchange . Supports multiple formats (text , images , audio , video and files ). Requires a network connection to send and receive data . Often has built-in security and privacy , such as end-to-end encryption . May use presence awareness such as showing ‘typing… ’ or ‘online now ’. Characteristics of Education Applications: It may be structured around learning milestones or long-term goals . Often interactive , such as quick quizzes or regular recaps of topics. Could include different formats of learning (such as text , visuals or audio ). Usually tracks skills or scores over time to show progress in a user-friendly way . Age-appropriate in content and design , possibly with difficulty levels . Examples: WhatsApp, Messenger, Zoom, Slack, Gmail Examples: Duolingo, Kahoot!, Quizlet, Memrise, Anki Entertainment Purpose: To provide enjoyment through formats such as video or audio , often with automatic suggestions based on previous interactions including watched videos , likes or comments . Characteristics of Entertainment Applications: Simple design to focus on keeping users engaged . May include streamed media content or the option to download . Designed for passive or relaxed use , e.g. watching or listening without interacting . Uses algorithms for recommendations based on user preferences . May include social features such as comments or sharing with friends . Examples: Netflix, Disney+, Spotify, YouTube, Twitch Games Purpose: To offer interactive challenges in a fun and possibly competitive way. Games may be played together online or offline for a single-player experience . Characteristics of Game Applications: Based on clear rules and objectives with reward systems , e.g. achievements . High interactivity and quick responsiveness to keep players engaged . Requires graphical rendering , user inputs and sound design . May support local multiplayer or online play with competition , like leaderboards . Often has a range of difficulty levels to keep players challenged . Examples: Minecraft, Fortnite, Among Us, EA Sports FC, Candy Crush Lifestyle Purpose: Supports a healthy and organised way of living . They often help people to manage their daily tasks and form positive personal routines . Productivity Purpose: To support users to complete tasks , manage their time or organise information in a helpful way , all to to maximise productivity . Characteristics of Lifestyle Applications: Often personalised to user preferences or personal data . May use real-time inputs such as location or health data , like steps taken . It may be integrated with smart wearable devices such as a smartwatch . Designed to be used briefly but daily (e.g. checking steps or logging meals ). Encourages improved habits or healthier improvements . Characteristics of Productivity Applications: Has a focus on efficiency , reliability and easy usability . Often allows collaboration and file sharing (e.g. working with colleagues ). Prioritises data organisation and quick access to relevant information . Usually integrated with cloud services or other apps like calendars . It may be designed for professional , personal or educational use . Examples: MyFitness Pal, Noom, Headspace, FitBit, Couch to 5k Examples: Microsoft Word, Calendar, Google Drive, Notion, Trello Protection & Utility Purpose: To secure the computer system against malicious threats and perform housekeeping tasks that maintain stability and a smooth performance . Characteristics of Protection & Utility Applications: Works in the background without frequent user interaction . Often requires permissions to access sensitive data . Needs to be updated frequently , e.g. adding new virus signatures to the database of an antivirus . May be event-driven (e.g. alerts or automatic scans at regular intervals ). Should use low system resources if it needs to be running constantly . Web Browsers Purpose: Accesses , retrieves and displays web pages from web servers . It provides tools like bookmarks , tabs and history to help users easily navigate the interne t. Characteristics of Web Browser Applications: Displays webpages that are built using HTML , CSS and JavaScript . Supports security protocols such as HTTPS , which uses encryption . Enables customisation and user control , e.g. bookmarks , extensions and themes . Contains an address bar to directly type in URLs or search terms . Allows for multiple tabs to run concurrently . Types of Application Examples: Avast Antivirus, CCleaner, 1Password, Battery Saver, Microsoft Defender Examples: Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Opera Q uesto's Q uestions 1.3.1 - Application Types: 1. Choose four application types and explain how each can be used in a school . [8 ] 2a. For two application types you did not mention in Q1 , explain their characteristics . [6 ] 2a. For the remaining two application types you have not mentioned , explain their purpose . [ 4 ] Minecraft is the best-selling video game of all time , with over 350 million copies sold since its official release in 2011 . D id Y ou K now? 1.2 - Operating Systems Topic List 1.3.2 - Application Software Categories

Learn about the different phases in software development models including planning, requirements, feasibility, design, construction / creation, testing, implementation (phased / parallel / big bang (crash)), documentation creation and maintenance. Based on Unit F160 (Fundamentals of Application Development) for the OCR Cambridge Advanced National in Computing (H029 / H129) (AAQ - Alternative Academic Qualification). Qualification: Cambridge Advanced National in Computing (AAQ) Unit: F160: Fundamentals of Application Development Certificate: Computing: Application Development (H029 / H129) 2.2 - Phases of Software Development Models Watch on YouTube : Phases of Software Development Models There are seven phases of software development models you need to know. As well as knowing the common phases and the key tasks within each phase , you must also understand how and why phases interact with each other and why they may iterate . Phases of Software Development Models Key Phases Planning (including requirements and feasibility ) Design Construction / Creation Testing Implementation (including phased , parallel and big bang ( crash ) methods) Maintenance Documentation creation Phased Parallel Big Bang Q uesto's Q uestions 2.2 - Phases of Software Development Models: 1. Describe the common tasks in each of the first four phases of software development . [8 ] 2. Explain the three implementation methods : phased , parallel and big bang (crash ). [6 ] 3. Describe the common tasks in the final two phases . [4 ] 4. Explain why it is important that phases interact with each other. [ 2 ] Maintenance is important - as of 2025 , some US air traffic control towers still use and maintain systems using Windows 95 and floppy disks because of their reliability . D id Y ou K now? 2.1 - Software Development Models Topic List 3.1 - Planning Projects

An overview of what desktop publishing (DTP) is, considerations designer must take and common forms such as posters, leaflets and business cards. Desktop Publishing (DTP) What is DTP? Desktop Publishing (DTP) software allows people to create documents with a mixture of graphics and text . Examples of desktop publishing software are Microsoft Publisher and Serif PagePlus . Desktop publishers can be used to produce documents such as business cards, leaflets, brochures, newspapers, magazines and newsletters . DTP software can be cheap and printers at home are more common these days so people can design and print their own documents. Professional-looking documents can be made simply and without an extensive knowledge of graphic design. The biggest advantage of using DTP is that it is frame based . Text and picture frames can be laid out on the page, and rotated, moved or resized as necessary. It is easy to import images from clip art or the web. The view of the page is known as WYSIWYG (W hat Y ou S ee I s W hat Y ou G et) because the view on the computer will be very similar to what you get when it is printed. What to consider when using DTP Orientation Will your document be landscape or portrait ? Some document types are more commonly one orientation than the other. For example, business cards are generally landscape but newsletters are more often portrait. Size The size of a typical piece of paper is A4. But that is too large for most DTP documents. The larger the number, the smaller the piece of paper . A5 is half the size of A4 and A3 is twice the size of A4. Documents can also be measured in millimetres, for example, an appropriate business card size is 85mm wide and 55mm high. House Style A house style is a set of rules to ensure that each document made by a person or company is part of an identity . To be consistent , each document should use the same logo, titles, colours, graphics and layout . For example, the NHS always uses a blue colour, the same logo and similar layout on each of its documents. Some companies have perfected their house style so that they are synonymous with a single colour - e.g. McDonald's use yellow and Coca-Cola use red and white . DTP Documents Business Cards A business card is a small piece of card that must be simple and stylish . The purpose of a business card is to clearly state the contact details of a person or company. Sharing your business card with other people is one way to promote your business or skills to attract new business partners or customers. A business card must be uncluttered and clearly display relevant contact information, such as an email address, phone number or physical address. Today, business cards may also state social media contacts, such as Facebook pages or Twitter accounts. Flyers A flyer is a small handout that advertises an event or new product. The purpose of a flyer is to clearly and quickly promote an event . It must be eye-catching and to-the-point so that people can immediately understand what it is about. Flyers are often handed out in the street or posted through letterboxes so if it is not clear people will just ignore it. A flyer should use a large title to promote the event, as well as appropriate graphics and information about the date, location and time. It should also contain contact details including a telephone number, website and email address. Posters A poster is a large piece of paper that is put up to advertise an event and display more information than a flyer . Posters should promote an event by using large titles and graphics to clearly describe where the event is taking place, when it is and why people should go. Because there is much more space on a poster than a flyer, additional information can be added and some kind of persuasion to entice passers by to attend. Leaflets A leaflet is a small folded handout that provides more information about an event or new product. The purpose of a leaflet is to give additional details about an event . It can be used before an event to describe the different parts, such as the different acts in a circus or different bands at a festival. It can also be used during an event, such as at a school fair to list the different stalls. Because it is folded over it can display a large amount of information, with both text and graphics . The front of the leaflet should clearly display the purpose of it and the text inside must be readable with images to break up the words. There may also be contact information inside the leaflet, such as directions to a website or social media page .

Learn about the different protocols used to transfer data across a network, including TCP/IP, FTP, SMTP and Ethernet. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.7 - Protocols Exam Board: OCR Specification: 2016 - Unit 1 What is a protocol? A protocol is a set of rules that allow devices on a network to communicate with each other . Protocols to Transfer Data: TCP / IP / UDP TCP ( Transmission Control Protocol ) breaks data down into small packets to be transferred across a network and reorders them back into the original data at the destination . TCP checks for errors when sending data packets, which makes it slower than UDP for data transfer, but it guarantees that no packets have been lost on the way. IP ( Internet Protocol ) is in charge of routing and addressing data packets to ensure data is transferred across networks to the correct destination . It is also an addressing system - every device on a network is given a unique IP address . TCP and IP are often used together to transfer data across the internet. UDP ( User Data Protocol ) is a faster alternative to TCP for transferring data. It is used where low latency ('low lag') is important, such as online gaming and video chat . However, UDP does not automatically check for errors so packets are more likely to be lost or received out of order . HTTP is a protocol that can be used to transfer web pages on the world wide web so that users can view them in a web browser . All URLs start with either HTTP or HTTPS (e.g. https://www.csnewbs.com ). HTTPS is a more secure version of HTTP that works with another protocol called SSL (Secure Sockets Layer ) to transfer encrypted data . You should see a padlock symbol in the URL bar if your connection to that website is secure. HTTP/HTTPS (Hyper Text Transfer Protocol) FTP (File Transfer Protocol) FTP ( File Transfer Protocol ) is used to transfer files across a network. It is used most often to upload or download files to/from a file server . ICMP ( Internet Control Message Protocol ) collects network status information (such as router errors) and is used for troubleshooting . SNMP ( Simple Network Management Protocol ) is a protocol that records network statistics , such as router usage . Network Management Protocols Email Protocols SMTP ( Simple Mail Transfer Protocol ) is a protocol used to send emails to a mail server and between mail servers . POP ( Post Office Protocol ) is for downloading and storing emails from a mail server. TCP/IP Protocol Stack The TCP/IP protocol stack is a model split into 4 layers . The model is used to visualise the different parts of a network as each of the four layers has a specific role . Splitting a network design into layers is beneficial to programmers as it simplifies design , making it easier to modify and use . Each layer has a certain purpose and is associated with different protocols . 4 Allows humans and software applications to use the network e.g. browsers (HTTP /HTTPS ), email (SMTP / POP ), file transfer (FTP ) and network management (SNMP ) applications. 3 TCP breaks the data down into data packets . This layer makes sure the data is sent and received in the correct order and reordered at the destination without errors. UDP can also be used for faster , but less reliable , data transfer . 2 The network layer is also known as the ' Internet Layer '. IP is responsible for addressing and routing data packets . The optimal route for the data to take is calculated in this layer. ICMP may be used here for network monitoring . 1 This layer handles transmission errors and passes data to the physical hardware such as routers . It also sets out the final format of data packets . Q uesto's Q uestions 2.7 - Protocols: 1. Describe each of the following protocols . Also, state the protocol's full name and draw an icon or diagram for each: a. TCP b. IP c. UDP d. HTTP & HTTPS e. FTP f. ICMP g. SNMP h. SMTP i. POP [1 each ] 2. State which protocol would be used in the following scenarios: a. Transferring a music file to a friend over the internet. b. Sending an email to a friend in Japan. c. Checking for errors on a network. d. Having a video call with a colleague in London. e. Receiving an email from the bank. f. Watching a video on YouTube. g. Checking the statistics of usage on a network [1 each ] 3. Summarise each layer of the TCP/IP stack and identify the protocols used in each layer . [ 8 ] 2.6 - Software Troubleshooting Topic List 3.1 - Server Types

Learn about the advantages and disadvantages of different types of software including open-source, closed-source, off-the-shelf and bespoke. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.1: Software Types Exam Board: OCR Specification: 2016 - Unit 1 Software refers to the programs and applications that run on a computer system. Open Source Software Source code is the software code written by programmers . If the software is open source it means that users can view and modify the code . Linux, Python and Firefox are examples of open source software. Benefits Drawbacks Because the source code is available to edit , it can be customised to the organisation's needs . Often shared in the public domain so users can work together to modify, debug and improve a product. Unwanted features can be removed to make the software run faster . There are security risks - some editors may add malicious code to the program. Open source software is often low in price and sometimes free. It may be difficult to receive support as development is often distributed between people in different locations. The code may be prone to errors as it may not have been tested fully. It requires technical skills to be able to adapt source code efficiently and to maintain the code . Closed Source Software If the software is closed source it means the code is restricted for users to view or modify . You buy the right to use the software but you don't actually own it. Microsoft Office, Fortnite and Spotify are examples of closed source software. Closed source software is also known as proprietary software because it is another company's property and protected by law. Benefits Drawbacks The code is well tested and has been professionally developed. Updates will generally be secure . Users must rely on the company to provide updates and fix issues. This might be infrequent or stop completely. The company can be held to account if it does not perform as listed in the terms and conditions upon purchase. Often not free (see Freeware below for free closed source software). Most developers will provide some form of help/support . Users cannot modify, debug or improve the code for their own benefit. Off-the-Shelf Software This is any software made for general use , with features that can be used in different ways and for different purposes . Examples include office software (e.g. Microsoft Office), video games (e.g. Minecraft) and image editors (e.g. Adobe PhotoShop). Back before internet downloads, people had to actually go to shops and buy software off the shelf and install it at home, hence the name. Benefits Drawbacks Should have been tested thoroughly so users can be confident that features will work as expected . Secure updates will be regular. It can be expensive to purchase some software , especially for a single user rather than a business. Some software, such as anti-virus protection, requires yearly licenses . It can be cheaper to purchase than bespoke software as it is not customised for a specific user or organisation. The software may contain additional features that the user / organisation doesn’t need which can reduce the performance of the system. The end users might be familiar with the software and trust the company (e.g. Microsoft Word). Bespoke Software This is any software that has been custom made for a specific organisation or user. For example, programmers might be hired by a company to create software for a specific task. Hospitals and schools use bespoke software to track and manage patients / students. It can be expensive to commission bespoke software as programmers and user interface designers need to be hired and there could be issues with rights to any created software. Benefits Drawbacks The software is built to the company's requirements , it is unique to their needs. Unwanted features can be removed to make the software run faster . Bespoke software is expensive to develop because it is tailor-made for the company. Staff may require training on using the system because it is unique . The look of the software (e.g. design & layout ) can be customised to fit the company's image. Because it has been custom-made, the original programmers may be needed to maintain the software and fix errors . Shareware This software allows the user to trial the program for a limited time before forcing them to buy the product or stop using it. For example, WinRAR is utility software that asks the user to buy the full version after 40 days. This allows the user to get a taste of what the software offers before choosing whether to buy it fully or not . Freeware This is software that is freely available to download and use . These are usually closed-source software that earn money through adverts or additional purchases. Rights to the software remain with the author despite the free access. App developers may release their app as freeware to allow users to try the software and then encourage them to purchase a full version with more features. Unlike shareware, the user should be able to keep using the product for free indefinitely, though their version may have features restricted or adverts enabled. Examples of freeware software include iTunes , Clash of Clans and Adobe Acrobat Reader (for PDFs). Embedded Software An embedded system is when a smaller computer system is installed within a larger device , such as a washing machine, traffic light or car. Embedded systems have a dedicated purpose and often run in real-time . Because of the small size, the embedded software will usually have memory and storage restrictions . Q uesto's Q uestions 2.1 - Software Types: 1. Describe the 7 types of software , listing the advantages and disadvantages of each. a. Open Source b. Closed Source c. Off-the-Shelf d. Bespoke e. Shareware f. Freeware g. Embedded [6 each ] 1.8 & 1.9 - Number Systems Topic List 2.2 - Applications Software

Learn about algorithms including programming principles, variables and sequencing. Based on the 2020 Eduqas (WJEC) GCSE specification. 8.1: Programming Principles Exam Board: Eduqas / WJEC Specification: 2020 + Problem Solving There are four stages to computational thinking (smart problem solving ). Decomposition is when you break a problem down into smaller tasks so that it is easier to solve . Pattern Recognition is the process of identifying similar patterns within a problem . Abstraction is when you ignore unnecessary information and focus only on the important facts . Algorithms are the final stage as step-by-step rules are created to solve the problem . An algorithm is usually written as psuedocode or presented as a flowchart . Programming Constructs There are three constructs (ideas) of programming that most programs will contain: Sequence Structuring code into a logical, sequential order . Selection Decision making using if statements . Iteration Repeating code , often using for loops or while loops . Variables Large programs are often modular - split into subroutines with each subroutine having a dedicated purpose. Local variables are declared within a specific subroutine and can only be used within that subroutine . Global variables can be used at any point within the whole program . Local variable advantages Saves memory - only uses memory when that local variable is needed - global variables use memory whether they are used or not. Easier to debug local variables as they can only be changed within one subroutine. You can reuse subroutines with local variables in other programs. Global variable advantages Variables can be used anywhere in the whole program (and in multiple subroutines). Makes maintenance easier as they are only declared once. Can be used for constants - values that remain the same. Local & Global Variables Constants A variable is data that can change in value as a program is being run. A constant is data that does not change in value as the program is run - it is fixed and remains the same. An example of a constant in maths programs is pi - it will constantly remain at 3.14159 and never change. π π Counts & Rogue Values When using iteration (looping) the loop must eventually be able to stop. A count is a variable that is used to record the current iteration (loop number). A rogue value is an unexpected value that will cause the loop to end . For example by typing "Stop" into a loop that asks for numbers. Self-documenting Identifiers An efficient program will use variables with sensible names that immediately state their purpose in the program. Using variable names like 'TotalNum' and 'Profit' rather than 'num1' and 'num2' mean that other programmers will be able to work out the purpose of the code without the need for extensive comments. Q uesto's Q uestions 8.1 - Programming Principles: Problem Solving 1. What is meant by 'decomposition '? Why is it important ? [2 ] 2. What does the term 'abstraction ' mean? Why is it important ? [2 ] 3. What is pattern recognition ? [2 ] 4a. What is an algorithm ? [1 ] 4b. What are the two ways of writing an algorithm ? [2 ] Programming Constructs 1. Describe and draw a diagram for the 3 programming constructs . [6 ] Variables 1. What is the difference between local and global variables ? [4 ] 2. Describe two advantages of using local variables . [2 ] 3. Describe two advantages of using global variables . [2 ] 4. What is a constant ? Give an example . [2 ] 5. Why is it important to use self-documenting identifiers when programming? [2 ] 6. What is a count ? What is a rogue value ? [2 ] 7.1 - Language Levels Theory Topics 8.2 - Understanding Algorithms

Learn about defensive design considerations including validation checks, verification, anticipating misuse, maintainable code, authentication and input sanitisation. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 3.1: Defensive Design Exam Board: OCR Specification: J277 Watch on YouTube : Defensive Design Validation Checks Maintainability Defensive Design Considerations There are several things to consider when creating a program that is secure and robust , including: Anticipating Misuse Planning ahead to take steps against potential misuse (e.g the app X prevents the same tweet sent twice in a row as it might be spam ). Input Sanitisation Checking and cleaning up data that has been input , (e.g. removing special characters to prevent a SQL injection ). Validation Checking whether input data follows specific criteria and should be accepted (e.g. a length check on a password). Verification Checking whether data that has been entered is correct (e.g. double entry ). Authentication Ensuring only authorised users can gain access to a system (e.g. usernames and strong passwords ) . Maintainable code Allowing other programmers to easily read and quickly understand code that has been written (e.g. using comments , indentation and appropriate variable names ). Input Validation Validation is a process to check that data is reasonable or sensible before it is accepted . Range Check Checks data is within a certain range . Age: 34 203 Type Check Checks data is a certain data type . Height (in cm): 182 Two metres Format Check Checks data is entered in a certain way . Date of Birth (DD/MM/YYYY) 25/03/2011 25th March 11 Presence Check Checks that data has actually been entered and not left blank . Password: fluffythecat123 Lookup Table A table of acceptable entries , also known as a list . Length Check Checks the length of the input is within a certain amount. Telephone Number 08323877319 07383 Maintainability Programs should be written in a way that makes maintaining and understanding them as straightforward as possible. Examples of making a program maintainable include: Using subprograms to reuse code and make them easier to test . This is called modularisation . Appropriate variable names , using a naming convention , ensure the purpose of a variable is immediately understood. Using indentation to improve readability and clearly show each ‘block’ of code. Comments enable a programmer to understand the purpose of each line of code. Crucial when working in a team . Using constants is another method of improving maintainability. This keeps the program code consistent , which makes it easier to read and debug a program. Q uesto's Q uestions 3.1 - Defensive Design: 1. Describe the different considerations a programmer should make for a defensive design . [ 6 ] 2. Describe the each validation check and give a suitable example . [ 12 ] 3. Explain the different ways a program can be maintained . [ 5 ] 2.3 Additional Programming Theory Topics 3.2 - Testing