Learn about the different methods of communication using physical and digital ways of transferring data. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.5 & 4.2: Communication Methods Exam Board: OCR Specification: 2016 - Unit 1 Sections 2.5 and 4.2 are very similar so both are mixed within this page. There are many ways that employees of a business can communicate between staff members or with their customers . Text-based Communication Letter ✓ It is a traditional method of communication that can be used for formal occasions such as job offers or resignations . ✓ It can be kept and stored for physical evidence - e.g. keeping an applicant's CV in case an opportunity arises in the future. X Requires postage costs to be sent in the mail (a first-class stamp is now £1.65 ). Overseas delivery is even more expensive . X Takes several days time to be received in the post and may be lost . X A letter can't include certain formats like video. Text Message (SMS) ✓ Can reach a large audience at once with one batch message . ✓ Good for short messages - e.g. appointment reminders or confirmation codes for two-factor authentication . ✓ Doesn't require an internet connection to receive messages. X Limited to short messages (160 characters ) with no multimedia . X Text messages can cost to send each message. SMS stands for Short Message Service . Email ✓ Easily send information to many people at once, instantly . ✓ Can include documents , multimedia attachments and links . ✓ Can send targeted emails to customers on a mailing list with new products or sales promotions . X Important messages may be lost in the spam folder. X Phishing scams can spread malware via email attachments. Instant Messaging ✓ Works in real-time - messages are sent and received instantly . ✓ Attachments and hyperlinks can be sent. ✓ Can be used by support staff to help customers in real-time. X Quick speed means it's less suitable for formal conversations like interviews. X Internet access issues will disrupt any conversations . Voice-based Communication Cellular ✓ Can hear how something is said , unlike text responses. ✓ Fastest method of communication - also allows reactive conversations that can quickly change based on previous responses. X Impacted by cellular reception - won't work in remote areas / underground. X Can't see the other person's body language, presentation or facial expressions. Teleconferences ✓ Allows for groups of people to communicate at once . ✓ Businesses can use teleconferencing to communicate between offices / individuals across the world . X The quality of the call may be affected by a group's poor reception . X Because a group is communicating, people may speak over each other , especially if there is a time delay . VoIP (Voice over Internet Protocol) ✓ Allows a user to make calls over the internet (e.g. using WhatsApp). ✓ Cheaper (can also be free) to make calls rather than using a cellular network . X Relies on a good-quality internet connection . X Can potentially be less secure than cellular connections. hi there Personal Assistants ✓ Speeds up processes by making appointments, checking information or connecting to smart devices. ✓ Voice-activated - can be used whilst otherwise busy , such as typing, cooking or driving. ✓ The language can be changed to suit people's preferences. X Huge privacy concerns as companies store audio data for voice recognition and track all commands made to the device. X There may be recognition issues as sometimes the assistant doesn't understand a command . Online Communication Video Conferences ✓ Users can connect to the call (e.g. using Zoom, Skype, or Google Meet) remotely , saving time and money instead of all travelling to one location. ✓ Can be used for interviews as it allows the applicant and the interviewers to see each other and look for body language . ✓ Users can share information visually , such as designs. X A high-bandwidth connection is required to send and receive video data reliably . X A poor internet connection (e.g. a weak WiFi signal ) will result in low-quality video that may stutter or drop out , making it hard to communicate clearly . Social Media ✓ Businesses can quickly share information with a large online audience , including new potential customers . ✓ Posts can be in d i fferent formats such as text, images, videos or links to other websites. ✓ Direct messages sent on social media may be seen and responded to faster than alternatives like using email if push notifications are enabled on a phone. ✓ Some social media sites like Facebook allow for private , invite-only groups to communicate with like-minded users in a secure way. X Businesses must be cautious about what they post so as not to accidentally offend others and damage their reputation . X Social media posts and customer comments must be carefully managed , so a social media manager should be hired. Blog / Vlog ✓ Share information with followers in text , images and video formats . ✓ Blogs and vlogs can unite people with similar interests , such as a cookery blog or travel vlog. ✓ Companies can use a blog to promote new products and provide details of upcoming events to try and attract new customers . X Takes a lot of effort and time to create posts, especially editing videos for vlogs. X Bad behaviour or language in vlogs can bring punishment. Several YouTubers have lost their reputations following videos they have posted. Q uesto's Q uestions 2.5 & 4.2 - Communication Methods: 1. Describe three advantages and three disadvantages for each type of communication method . You will need to think of or research some more than the examples listed on this page. a. Letter b. SMS (Text Message) c. Email d. Instant Message e. Cellular Call f. Teleconference g. VoIP Call h. Personal Assistant i. Video Conference j. Social Media k. Blog / Vlog [6 each ] 2. Explain what VoIP stands for and what it allows a user to do. [ 2 ] 3. Describe which communication method would be most appropriate for the following scenarios and why : a. Informing your boss you are going to resign. b. Communicating with management about raising your pay. c. Chatting to team members about when the Christmas party is. d. Sending promotions to thousands of customers. e. Interviewing a potential new employee who is in a different country. f. Talking with a group of investors about the company's latest data. [2 each ] 2.6 - Software Troubleshooting 2.4 Operating Systems 4.1 Communication Skills 4.3 - Personal Attributes Topic List

Learn about networking standards and the seven layers of the Open Systems Interconnected (OSI) model - Application, Presentation, Session, Transport, Network, Data Link and Physical. Based on the 2020 Eduqas (WJEC) GCSE specification. 3.6: 7-Layer OSI Model Exam Board: Eduqas Specification: 2020 What are networking standards? Networking standards are rules that allow computer systems to communicate across networks . Standards have been created to ensure devices can exchange data and work together . What is the 7-layer OSI Model? The OSI ( Open Systems Interconnection ) model is split into 7 layers . The model is used to visualise the different parts of a network as each of the seven layers has a specific role . Splitting a network design into layers is beneficial to programmers as it simplifies design , making it easier to modify and use . Each layer has a certain purpose and is associated with different protocols . The seven layers are explained below: 7 Allows humans and software applications to use the network e.g. browsers (HTTP /HTTPS ) and email (SMTP ) and file transfer (FTP ). 6 The purpose of the presentation layer is to display data in a standard format that other devices can accept and understand . 5 The session layer establishes a connection between computers allowing data to be sent between them. Data can be synchronised in each session to allow for efficient data transfer . 4 TCP breaks the data down into data packets . This layer makes sure the data is sent and received in the correct order and reassembled at the destination without errors. 3 IP is responsible for addressing and routing data packets . The optimal route for the data to take is calculated in this layer. Also known as the 'Internet Layer '. 2 Ethernet sets out the format of data packets . This layer handles transmission errors and passes data to the physical layer . 1 This layer converts the data packets into bits so they can be transferred across a physical connection using routers and switches . Q uesto's Q uestions 3.6 - 7-Layer OSI Model: 1a. What are networking standards ? [ 2 ] 1b. Describe why network designs are split into layers . [ 2 ] 2. Create a diagram similar to the one above and describe each layer of the OSI Model. [ 14 ] 3. Look at the statements below and name the layer that is being described: a. This layer ensures data packets are sent and received correctly. b. This layer checks for errors in transmission and sets out the data packet format. c. This layer displays data in a format that can be understood. d. This layer allows software like web browsers to interact with the network. e. This layer transfers bits across a connection using routers. f. This layer establishes a connection between computer systems. g. This layer uses addresses to ensure data packets take the correct route. [ 7 ] 3.5 - Protocols Theory Topics 3.7 - The Internet

Learn about application platforms such as augmented reality (AR), virtual reality (VR) and mixed reality (MR), websites and computer games. Resources based on Unit F161 (Developing Application Software) for the OCR Cambridge Advanced Nationals in Computing (H029 / H129) AAQ (Alternative Academic Qualification). Qualification: Cambridge Advanced Nationals in Computing (AAQ) Certificate: Computing: Application Development (H029 / H129) Unit: F161: Developing Application Software 1.1 - Application Platforms Watch on YouTube : Reality Platforms Websites Computer Games There are three types of application platforms you need to know, starting with devices based around merging technology and reality -augmented reality (AR ), virtual reality (VR ) and mixed reality (MR ). You also need to understand how websites and computer games are used as application platforms . You need to know the uses of these application platforms as well as their advantages and disadvantages . What You Need to Know Augmented Reality / Virtual Reality / Mixed Reality Augmented Reality (AR ) is technology that overlays digital images or information onto the real world . Virtual Reality (VR ) uses a computer-generated 3D environment that fully immerses the user , usually with a headset . Mixed Reality (MR ) is a blend of AR and VR where digital objects interact with the real world in real time . AR , VR and MR devices have a wide range of uses , the main three being educational , instructional and for research . Websites Websites can be used as platforms to deliver applications directly through a web browser , removing the need for users to install software on their device . This allows applications to be accessed easily across different devices and operating systems using an internet connection . There are four categories of websites to know: E-Commerce Instructional Educational Social Media Computer Games Computer (video ) games can be used as application platforms by combining software functionality with interactive gameplay and immersive environments . Games can increase user engagement and allow complex ideas , simulations or training activities to be delivered in a more intuitive and motivating way. Games are highly engaging , increasing user motivation and time spent using the application but game development is often complex , time-consuming and expensive , requiring specialist skills in a range of job roles . Q uesto's Q uestions 1.1 - Application Platforms: 1. Give the key features and uses for each reality-based device - AR , VR and MR . [4 marks each ] 2. Give three advantages and disadvantages of using a website as an application platform . [6 ] 3. A school is considering making a computer game application to encourage students to learn about rainforests . Consider two advantages and disadvantages of using computer games as an application platform in this scenario . [4 ] There are over 1 billion websites on the internet , but fewer than 20% are actively maintained , meaning most websites are abandoned , inactive or placeholder pages . D id Y ou K now? Topic List 1.2 - Devices

Learn how to create and use dictionaries in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python 8C - Dictionaries Creating a Dictionary Dictionaries are used in Python to link items of data together . The example on this page uses a footballer dictionary which links a player with a team they played for. To define a dictionary, use curly brackets { } and separate linked data with a colon . A dictionary can be written on one line but the method below makes it easier to read: Printing Data from a Dictionary The first part of the linked data in a dictionary is called the key (e.g. each footballer in my example above). The second part of the linked data in a dictionary is called the value (e.g. each team). Example: key : value "Harry Kane" : "Tottenham Hotspur" A for loop can be used to cycle through each set of keys and values in the dictionary: Practice Task 1 a) Create a dictionary of your teachers and the subject they teach. b) Print their name and the subject they teach on each line. Example solution: Adding and Removing Data from a Dictionary Data can be added to a dictionary by stating the new key and value . You must use square brackets - [ ] The new data will be added to the end of the dictionary. You can print the whole dictionary to see any changes - e.g. print(playerdictionary) Data can be removed from a dictionary by stating the new key to remove in a pop command. You can print the whole dictionary to see any changes - e.g. print(playerdictionary) The whole dictionary can be cleared (reset to blank) using the clear command. Practice Task 2 a) Ask the user to enter a new teacher and their subject. b) Ask the user to remove a teacher. c) Print the list of teachers and check the new teacher has been added and the other one removed. Example solution: Searching Through a Dictionary An if statement can be used to check if a specific key is in a dictionary. If the key is in the dictionary then a message can be displayed using the key and the value . Otherwise, an else statement can output an appropriate response. To search for a value in a dictionary a for loop should be used to cycle through each key . If the value of each key matches the value that is being searched for then it will be printed. Practice Task 3 a) Create a search that allows a user to enter a teacher's name and prints the subject that they teach. b) Include an else statement to print a response if a teacher is not in the dictionary. Example solution: Changing Data & Copying a Dictionary The way to change values is similar to adding new data. The first input below is to determine the key and the second input determines the new value to be changed to. The copy command is used to make a duplicate of a dictionary . Practice Task 4 a) Create a copy of your teacher dictionary. b) Allow the user to enter a teacher and a new subject that they teach. c) Print the copy of the dictionary with the new values. Example solution: Using a Dictionary to Make a Game The code below is used to make a puzzle game where the user has to type in a footballer and the team they played for. I have added comments to explain the different parts of the code. A separate list has been created at the start to store the names of keys (players) that been correctly guessed . A while loop is used to constantly ask the user for players and teams. When they have guessed all 10 players (and the correct list reaches 10 ) the loop breaks and the game end. Instead of a further practice task here, Task 6 of the Section 8 Practice tasks page challenges you to make a similar game using a dictionary. ⬅ 8b - 2D Lists Section 8 Practice Tasks ➡

Learn about the characteristics of networks, protocols, standards, the internet, TCP/IP stack, DNS servers, protocol layering, LANs, WANs, packet and circuit switching, network security and threats, firewalls, proxies, encryption, network hardware, client-server and peer to peer networks. Based on the OCR H446 Computer Science A-Level specification. Exam Board: OCR A-Level 3.3 - Networks Specification: Computer Science H446 Watch on YouTube : Purpose of networks (LAN & WAN) Protocols & standards Protocol layering & TCP/IP stack Domain Name System (DNS) Packet & circuit switching Network security threats Network security protection Network hardware Client-server & peer-to-peer This topic looks at how data is transferred between computer systems on networks , including the required devices , protocols , network types and potential security threats . Purpose of Networks A network is a group of connected computers that can share data , resources and communicate with each other . The main purpose of a network is to allow users to share files , hardware (like printers ), internet connections and other services efficiently . A Local Area Network (LAN ) covers a small geographical area , such as a single building or school , and is usually owned and managed by one organisation . A Wide Area Network (WAN ) covers a large geographical area , connecting multiple LANs through public or leased communication lines such as the internet . Protocols & Standards Protocols are sets of rules that define how data is transmitted and received over a network , ensuring that devices can communicate reliably . Standards are agreed specifications that ensure different hardware and software systems are compatible and can work together . They are needed so that networks remain interoperable , secure and efficient , regardless of the devices or manufacturers involved . Common network protocols include: HTTP /HTTPS is used for transferring web pages over the internet . FTP aids the transfer of files across a network . SMTP is used to send emails and IMAP /POP receive emails . TCP/IP is the core suite of protocols that controls how data is packaged , addressed , transmitted and received across networks . Protocol Layering & TCP/IP Stack Protocol layering is used to divide complex networking tasks into manageable sections , making systems easier to design , understand and troubleshoot . It also allows different technologies or protocols to work together , as each layer only interacts with the ones directly above and below it. The four layers are: Application layer : Provides network services to end users , such as web browsing (HTTP ) or email (SMTP ). Transport layer : Manages data transmission between devices, ensuring it arrives reliably and in the correct order (e.g. TCP , UDP ). Internet layer : Handles addressing and routing of data packets between networks using IP (Internet Protocol ). Link layer : Manages the physical connection between devices and controls how data is transmitted over the network hardware . Domain Name System (DNS) The Domain Name System ( DNS ) translates human-readable domain names (like www.csnewbs.com ) into IP addresses that computers use to identify each other on a network . When a user enters a web address , the request is sent to a DNS server to find the matching IP address . If the server doesn’t have it stored locally , it queries other DNS servers higher in the hierarchy until it finds the correct address . The IP address is then returned to the user’s device , allowing it to connect to the correct web server to access the requested web page . Packet & Circuit Switching Packet switching and circuit switching are methods of data transmission , describing how data is sent across a network from one device to another . With packet switching , data is split into small packets , each sent independently across the network and reordered at the destination . This makes efficient use of network resources and allows many users to share the same connections . However, packets can arrive out of order or be delayed , causing variable performance . With circuit switching , a dedicated communication path is established between two devices for the duration of a session , as in traditional phone networks . It provides a reliable and consistent connection with guaranteed bandwidth . The drawback is that it wastes resources , as the dedicated line cannot be used by others . Network Security Threats There is a range of potential threats associated with network use to be aware of, including the following: Hackers can attempt to gain unauthorised access to computer systems or networks , often to steal , alter or destroy data . Viruses are malicious programs that attach themselves to other files and spread , potentially damaging or deleting data . Denial of Service ( DoS ) attacks overload a network or website with traffic , making it unavailable to legitimate users . Spyware secretly monitors user activity and collects information such as passwords or browsing habits . An SQL injection involves inserting malicious SQL code into a database query to access or alter sensitive data . Phishing uses fraudulent emails or messages to trick users into revealing personal information . Pharming redirects users from legitimate websites to fake ones designed to steal login details or financial information . Network Security Protection Minimising or preventing network threats is vital and can be achieved with the following measures : Firewalls monitor and control incoming and outgoing network traffic , blocking unauthorised access while allowing safe communication . Secure passwords help protect user accounts by making it difficult for attackers to guess or crack them, especially when they are long and complex . Anti-virus software scans and removes malicious programs , such as viruses and worms , before they can damage files or systems . Anti-spyware software detects and removes spyware , preventing it from secretly collecting personal or sensitive information from a user’s device . Network Hardware A range of network hardware is required for devices to transfer data to another location , including the following: A modem converts digital data into analogue signals and back , allowing internet access over phone or cable lines . A router directs data between networks and assigns IP addresses to connected devices . Cables provide the physical connections between devices . A Network Interface Card ( NIC ) enables a computer to connect to a network . A Wireless Access Point ( WAP ) allows wireless devices to join a wired network via WiFi . On a local area network ( LAN ), hubs broadcast data to all devices , whereas switches send data only to the intended destination , improving network efficiency . Client-Server & Peer-to-Peer A client–server network has a central server that provides resources and services to client computers . It allows for centralised management , making it easier to back up data and enforce security policies . However, it relies heavily on the server - if it fails , users may lose access to resources . A peer-to-peer (P2P ) network has no central server ; instead, each computer can act as both a client and a server , sharing resources directly . It is cheap and easy to set up , making it suitable for small networks . The drawback is that it can be less secure and harder to manage , as data and security depend on individual users . Q uesto's K ey T erms Purpose of networks: local area network (LAN), wide area network (WAN) Protocols: protocol, standard, protocol layers, TCP/IP stack, application layer, transport layer, internet layer, link layer DNS: Domain Name System Switching: packet switching, circuit switching Network security: hackers, viruses, unauthorised access, denial of service, spyware, SQL injection, phishing, pharming, firewalls, secure passwords, anti-virus, anti-spyware Network hardware: modem, router, cable, NIC, Wireless Access Points, hub, switch Client-server & peer-to-peer D id Y ou K now? The first computer worm is considered to be Creeper (in 1971 ), which spread across ARPANET computers and displayed the message: “ I’m the creeper, catch me if you can! ”. A second program called Reaper was then created to delete Creeper , making it arguably the first antivirus . 3.2 - Databases A-Level Topics 3.4 - Web Technologies

Learn about the different protocols used on networks - HTTP, HTTPS, TCP, IP, Ethernet, WiFi, FTP and SMTP. Based on the 2020 Eduqas (WJEC) GCSE specification. 3.5: Protocols Exam Board: Eduqas Specification: 2020 What is a protocol? A protocol is a set of rules that allow devices on a network to communicate with each other . TCP / IP is actually two separate protocols that combine together. TCP / IP (Transmission Control Protocol / Internet Protocol) TCP is a protocol that allows packets to be sent and received between computer systems. It breaks the data into packets and reassembles them back into the original data at the destination. IP is a protocol in charge of routing and addressing data packets . This ensures data packets are sent across networks to the correct destination . It is also an addressing system - every device on a network is given a unique IP address so data packets can be sent to the correct computer system. HTTP is used to transfer web pages over the Internet so that users can view them in a web browser . All URLs start with either HTTP or HTTPS (e.g. https://www.csnewbs.com). HTTPS is a more secure version of HTTP that works with another protocol called SSL ( Secure Sockets Layer ) to transfer encrypted data . You should see a padlock symbol in the URL bar if your connection to that website is secure. HTTP/HTTPS (Hypertext Transfer Protocol) Ethernet is a protocol for wired connections . Ethernet is used at both the data link and physical layers to describe how network devices can format data packets for transmission. WiFi is the main standard for wireless connections . WiFi is actually a brand name that uses a protocol called IEEE 802.11 . Another wireless standard is Bluetooth , for short-range data transfer. Connection Protocols Transfer Protocols FTP ( File Transfer Protocol ) is used to transfer files across a network. It is commonly used to upload or download files to/from a web server . SMTP ( Simple Mail Transfer Protocol ) is a protocol used to send emails to a mail server and between mail servers . Q uesto's Q uestions 3.5 - Protocols: 1. Describe each of the following protocols . It might be helpful to also draw an icon or small diagram for each one: a. TCP [ 2 ] b. IP [ 2 ] c. HTTP & HTTPS [ 3 ] d. WiFi (802.11) [ 1 ] e. Ethernet [ 2 ] f. FTP [ 2 ] g. SMTP [ 2 ] 2. State which protocol would be used in the following scenarios : a. Transferring a music file to a friend over the internet. [ 1 ] b. Sending an email to a family member in America. [ 1 ] c. Using a wireless connection to play a mobile game. [ 1 ] d. Using a webpage to enter a password securely. [ 1 ] e. Watching a video on YouTube. [1 ] 3.4 Network Hardware & Routing Theory Topics 3.6 - 7 Layer OSI Model

Test your ability to create a more complex program in Python based on a given scenario. Perfect for students learning GCSE Computer Science in UK schools. Extended Task 7 'Guess the Number' Multiplayer Game A primary school teacher wants to create a fun activity for their students to play when it is raining and they have to stay inside during break and lunch. Five pupils can play the game at once. Each player chooses a number between 1 and 100 . Then a random number is generated. Whoever was furthest from the random number is out of the game . The four remaining players then pick a new number . This continues with one player being removed each round until only one player is left and they are the winner. Add your own flair and additional features to your program as an extension, including preventing the same number being chosen by multiple players . For this task, you will need to create a document and include the following sections (with screenshots where appropriate): An introduction to explain the Purpose of your program . A List of Requirements for a successful program. Screenshots of your code (with comments in your code to show understanding). Testing – Create a plan to show how you will test your program and then explanations of any errors that you found and how they were fixed . An Evaluation of what worked, what didn’t, and how you met each of your requirements from your original list. Also, discuss further improvements that you could have made to improve your program. Reminders for this task: You will need to use loops to allow the users to enter their numbers. You may wish to use subroutines to decompose the problem into separate rounds. You will need to import the random library to generate a random number in each round. You will need to compare each number to the randomly selected answer using comparison operators such as > and <. There are multiple ways to approach this program, and your solution might look different from the example. Break the problem down and focus on one part at a time. Example solution: Introduction & Round One Round Two ⬅ Extended Task 6 (Word Game)

Learn about the negative impacts that data loss will have on an organisation including reputation loss, fines and possible bankruptcy. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 6.3 - Impacts Exam Board: OCR Specification: 2016 - Unit 2 If a risk to data (see 6.2 ) occurs then there are a number of different impacts that may consequently negatively affect an organisation . Loss of Intellectual Property 'Intellectual property ' refers to anything that an organisation or individual has designed, developed or created themselves . For an individual, this could be a manuscript , artwork or piece of music . For an organisation, it could be primary data they have collected, blueprints for an upcoming design or a report following data analysis. The impact of having intellectual property lost depends on the property itself and how easy it would be for the victim to recreate or recollect the data . Competitors that stole intellectual property could use it at their advantage. Also, the effect of an upcoming announcement to the public would decrease if it was leaked ahead of time. In 2017 HBO suffered large property leaks when Game of Thrones episodes were stolen before air date resulting in pirated versions appearing online well before they were due to be shown on TV. Loss of Service and Access If usernames and passwords are stolen then individuals may be unable to access services that they have paid for, an example being if WiFi details were stolen so that a hacker can access the internet using someone else's account. If a hacker is permitted access to a system they can change the account settings such as the password to lock out the original owners of that account, leaving them without access. Other services can be targeted with malicious attacks like a DDOS attack so that users cannot log into a web page or online service. If users cannot access an account they may use alternative methods and providers , such as avoiding one type of cloud storage provider that has let them down and choosing another. Breach of Confidential Information Confidential information is of a highly sensitive nature and could lead to other negative impacts if it got into the hands of unauthorised people . Confidential information, such as medical histories, should be stored securely with multiple physical and logical protections in place to ensure that it keeps its integrity . If confidential information was breached then it could lead to a loss of reputation as the holder would be regarded as ineffective at protecting the data . Legal consequences would also follow as the Data Protection Act ( 2018 ) would be broken : fines, court cases and even imprisonment would be possible further impacts. An organisation would expect to see penalties from the Information Commissioner's Office (ICO) if they failed to protect personal details by breaking the DPA . Loss of Third Party Data Many organisations will store data not only for their own purposes but for other individuals and businesses too; a key example being cloud storage providers . Users can store data on public cloud services such as Google Drive or DropBox and access their information using the internet from any networked device they please. If services like cloud storage services are hacked or taken offline (e.g. because of an attack or network problems) and data is lost then customers, especially those that pay, will be furious. This will lead to a loss of reputation, trust and even legal proceedings if personal and sensitive data is lost. Larger businesses will use private cloud storage, hosted in data centres that they maintain themselves, to avoid relying on third parties . Loss of Reputation Organisations spend years to build up a reputation where customers trust them and want to use their products or services. Data loss can immediately destroy that reputation and cause once-loyal customers to look elsewhere and choose their competitors . Failing to keep data safe means that an organisation has been unable to follow their legal and moral duty of keeping information secure and could lead to a loss of trade , resulting in reduced earnings and sales . Identity Theft If an individual's personal information is stolen by attackers then one impact is identity theft - when the attacker uses the victim's data for fraud or impersonation . Identity theft can lead to financial loss to the victim if loans , products or services are purchased in their name . The victim may have to contact their bank and other organisations to cancel transactions and there is no guarantee their money will be returned. Credit checks may be affected, leading to future financial difficulty for the victim. Threat to National Security If data of a classified nature (such as military arrangements, security weak-points or upcoming government plans) is lost and falls into the hands (most probably by hacking) of those who intend to bring harm to the country then the consequences can be disastrous. Spies of foreign countries or terrorists could use classified information to target vulnerable locations or events resulting in casualties. Threats could also be economic in nature if large amounts of money are stolen or redirected to malicious bodies. Recent Examples of Security Failure Q uesto's Q uestions 6.3 - Impacts: 1. Describe how each of the impacts above could affect a bank storing large amounts of customer data including financial records. [12 ] 2. Research three recent hacking examples . For each situation describe the impacts that occurred as a result of data loss . [12 ] Click the icons to read BBC News articles about recent examples of hacks and security breaches . Virgin Media Boots Marriott Hotels Facebook Messenger 6.2 - Risks Topic List 6.4 - Protection Measures

Learn about searching algorithms such as linear and binary search. Also learn about sorting algorithms such as merge, bubble and insertion sorts. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 1.3: Searching & Sorting Algorithms Exam Board: OCR Specification: J277 Watch on YouTube : Linear Search Binary Search Bubble Sort Merge Sort Insertion Sort Key features of a bubble sort: Uses an outer while loop (condition controlled ) to check no swaps have been made . Uses an inner for loop (count controlled ) to repeat through the length of the data set . Uses a flag (a Boolean value ) to track if a swap has been made and uses a temporary value to help correctly swap elements . Linear Search A linear search is the most simple search algorithm. Each data item is searched in order from the first value to the last as if they were all laid out in a line . The list does not have to be in any order before it is searched . This search is also known as a sequential search because the list is searched in a sequence from start to end. For large lists , this search is not very efficient . Binary Search A binary search is a much more efficient searching algorithm as it generally searches through fewer data and is often much quicker - especially for large data sets . In a binary search, the middle point of the data is selected with each iteration and compared to the value being searched for . When the midpoint matches the target value , it as been found and the search can stop. ! ! However there is a prerequisite of using a binary search - the list of data must already be sorted . A prerequisite is a condition that must be satisfied before an algorithm will work correctly . Merge Sort Merge sort is a sorting algorithm based on the idea of ‘divide and conquer ’. A merge sort divides a list into half , again and again until each data item is separate . Then the items are combined in the same way as they were divided , but now in the correct order . When the individual lists are all merged together as one list again, then the data is in order and the algorithm will end . Bubble Sort This algorithm is based on the comparison of adjacent data elements . Data elements are swapped if they are not in the correct order . The algorithm will only stop when a complete iteration through the data is completed with no swaps made . A bubble sort is not suitable for large sets of data . Insertion Sort The list is logically split into sorted values (on the left) and unsorted values (on the right). Starting from the left, values from the unsorted part are checked and inserted at the correct position in the sorted part. This continues through all elements of the list until the last item is reached, and sorted. Insertion sorts are efficient for small data sets but would be slow to sort large sets , compared to alternatives such as a merge sort. Key features of a linear search: A loop is used to check the first value in a list and increment by 1 , checking each value for a match to the target . Reaching the last element of the list without finding a match means the value is not included . Key features of a binary search: A midpoint , lowpoint and highpoint are calculated . A while loop is used to repeatedly compare the midpoint to a target value . The upper half or lower half of the data is ignored if the midpoint does not equal the target . Key features of a merge sort: This algorithm calls itself from within the subroutine (this is known as a recursive algorithm ). It continually splits sublists into a left side and a right side until each sublist has a length of 1 . Watch on YouTube Watch on YouTube Watch on YouTube Watch on YouTube Key features of a insertion sort: Uses an outer for loop (count controlled ) to iterate through each value in the list . Uses an inner while loop (condition controlled ) to find the current value’s correct position in the sorted part of the list . An insertion sort moves ‘ backwards ’ to find the correct position of each value, by decreasing the index within the while loop. Watch on YouTube Q uesto's Q uestions 1.3 - Searching & Sorting Algorithms: Linear Search Explain step-by-step how the number 8 would be found in the following list using a linear search : 12, 5, 3, 2, 8, 19, 14, 6 [4 ] Binary Search Explain step-by-step how the number 2 would be found in the following list using a binary search : 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 [6 ] Merge Sort Explain step-by-step how a merge sort would sort the following list of numbers: 4, 8, 5, 1, 3, 6, 7, 2 [6 ] Bubble Sort Explain step-by-step how a bubble sort would sort the following list of numbers: 3, 1, 6, 5, 2, 4 [6 ] Insertion Sort Explain step-by-step how an insertion sort would sort the following list of numbers: 5, 2, 6, 3, 1, 4 [6 ] 1.2 - Designing Algorithms Theory Topics 2.1 - Programming Fundamentals

Learn about business systems used by IT companies including MIS, SOP, CRM and help desk. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 3.5 - Business Systems Exam Board: OCR Specification: 2016 - Unit 1 A business may use several types of complex systems to manage data , communicate with customers and ensure efficient business practice . Management Information System (MIS) A management information system (MIS ) is used to collect , store , analyse and present data for an organisation. The system processes a large amount of data and organises it (such as in databases) so that it can be used for decision-making and general data analysis . An efficient MIS can be used to display the financial status of an organisation, highlight areas of improvement and generate sales forecasts based on current data. Specifically, a bank could use an MIS for: Looking at the number of customers that visit each branch . Forecasting potential profits based on historical data of previous years. Profiling customers based on their actions and behaviour . Identifying specific customers with low activity to target them for email campaigns . Benefits of an MIS: Integrated system: A Management Information System shares a large amount of data from multiple departments within an organisation to produce accurate reports. For example, financial data can be used to generate accurate pay slips. Decision Making: An MIS can be used to inform an organisation's decision making by highlighting areas that need improvement within the company. Powerful analysis: An MIS will use large data sets to provide accurate data analysis that can be used in many different ways by an organisation. Trends and patterns can be identified easily. Backup capabilities: Data can be stored centrally and backed up easily if a disaster occurs. Limitations of an MIS: Cost and installation: An MIS is an expensive tool that needs to be professionally set up and requires technical knowledge to maintain. Requires accurate data: If any data is incorrect or out of date then the analysis will consequently be inaccurate . Potentially disastrous decisions could be made as a result of incorrect data. Training: Employees will need to be trained to use the software accurately for maximum efficiency. Customer Relationship Management (CRM) A CRM system is used to improve the relationship between an organisation and its customers . It can be used to increase customer loyalty with those who already subscribe to their services as well as used to try and increase the customer base by attracting new customers. The ultimate goal of a CRM system is to increase and retain customers which will result in more sales and higher profits . Examples of CRM systems: Marketing teams tracking which promotions customers are responding well to . Customer service teams responding quickly to customer complaints , through a variety of channels (such as social media, emails and telephone calls). Marketing teams rewarding customers who have spent a certain amount in a year. Standard Operating Procedures (SOP) A standard operating procedure is a comprehensive step-by-step guide of how to carry out a business routine. An organisation will create an SOP to abide by legal requirements and high company standards . SOPs must be followed in exactly the same method each time and by each employee to ensure the same outcome and remove any inconsistencies . Benefits of Standard Operating Procedures: Ensures consistency: The outcome should be the same each time when following SOPs which ensures an efficient result . Fewer errors: If all employees follow the SOP carefully then there should be no errors . Meets legal requirements : The SOPs will be designed to meet up-to-date legislation as well as any standards that the company have set. Limitations of Standard Operating Procedures: Inflexible practice: A lot of time may be spent on creating the paperwork and admin instead of the actual job. Legal updates: The SOPs must be periodically reviewed and updated to take into account any new laws . Sales Ordering Process (SOP) This is the process of a customer buying a product or service and the company reviewing the purchase . A sales order process ( SOP ) is important as it creates a clear plan for ordering a product . Each department can use the sales order to know exactly what jobs to perform. Help Desk Help desk software is used to provide real-time support to a user from a trained member of staff to overcome a technical problem . The customer logs an issue in the form of a ticket and is assigned a technician . As the technician tries to communicate with the user and solve the issue they must follow a service level agreement that defines the high standards the technician must keep to. When the problem has been solved the ticket is closed . All tickets are archived so that persistent problems can be checked to see what worked previously . If Help Desk software is used within a company by employees (rather than with external customers) to report and solve issues, it is known as ' in-house ' . Benefits of Help Desk software: Keeping Track: C ustomers can see that their issues are being dealt with and administrators have clear records of the problem. Audit Logs: All tickets are archived so if a problem occurs on the same machine the previous solution can be attempted again . Communication : Formal messages between the customer and the administrator mean there are no mixed messages and a running dialogue can take place as the problem is fixed. Limitations of Help Desk software: Cost : Setting up the necessary software and hardware and paying for an administrator to run the system can cost a large amount of money. Availability issues: A technician might not be available 24/7 or during holidays. Formal structure: This is a formal system that takes time to record and respond to which might annoy staff when it is only a minor issue to be fixed, like resetting a password. Knowledge: Technicians need technical expertise regarding the company's computer systems and need to be able to fix both hardware and software issues. This might require additional training every few years. Ticket Response Time: Administrators must ensure that all tickets are read and responded to in reasonable time so that productivity in the company is not affected. Q uesto's Q uestions 3.5 - Business Systems: 1a. What is the purpose of an MIS ? [ 2 ] 1b. Describe 3 ways a bank could use an MIS . [ 3 ] 1c. Describe the benefits and limitations of an MIS . [10 ] 2a. What is the purpose of a CRM ? [ 4 ] 2b. Describe 3 ways that a CRM could be used by a company . [6 ] 3a. What are standard operating procedures (SOP ) and why are they used? [ 4 ] 3b. Describe the benefits and limitations of SOPs . [ 10 ] 4a. What is the sales ordering process ( SOP )? [ 2 ] 4b. Why is the SOP important in a company? [ 2 ] 4c. Summarise the 3 stages of the SOP . [ 4 ] 5a. What is the purpose of help desk software? [ 2 ] 5b. Explain how help desk works , including tickets , technicians and service level agreements . [3 ] 5c. Describe the benefits and limitations of Help Desks . [ 10 ] A typical sales order process will work as follows: 1. The customer orders a product or service, usually via an email or telephone conversation . 2. The order is confirmed and a sales order is created. This is a document that lists the customer’s requirements and exactly what they have purchased . 3. The sales order is sent to the relevant departments (e.g. production , finance and delivery ) so they can fulfil the customer’s request . Once the order has been completed, the customer will be sent an invoice for payment . 3.4 - Connection Methods Topic List 4.1 - Communication Methods

The final part of a quick guide to the basics of Python aimed at Key Stage 3 students. Learn about importing turtle to command a moving object. Python - Iteration For Loops Editor Execute A for loop is a count controlled loop. It repeats for a certain number of times as stated in the range brackets. The first number (1) states the number to start on . The second number is an exclusive end . This means it actually finishes on the number before . (11 will end on 10). You need a colon at the end of the loop line . Each line to be repeated must be indented (press the tab key). You can use the loop number within the loop itself. 1. Write a for loop to print your name 8 times . (Count it to double-check it prints eight times.) 2. Use a for loop to print each number between 10 and 50 . 3. Use a for loop from 1 to 10 . Print the 3 times table by multiplying number by 3 underneath the loop. 4. Ask the user to input a whole number (call it num1 ). Write num1 in your range brackets to repeat any message that many times. 5. Ask the user to input a whole number (call it num1 ) and then input a word . Print the word by the number they entered . (Hint: Use num1 in the range.) 6. Delete your code and copy these 3 lines: #Delete the space after the colon for number in range(0,21,2): print(number) What happens when you run this code? 7. Use Q6 to help you print 0 to 100 , going up in 5s . Think about the 3 values you need in the range brackets. 8. Use Q6 to help you print 100 down to 0 , backwards by 1 . Think about the 3 values you need in the range brackets. Tasks While Loops Editor Execute A while loop is a condition controlled loop . While loops repeat as long as the condition is true . As soon as the condition becomes false , the loop will end . 1. Change the program in the editor to repeat the loop while a number is not equal to 33 . 2. Make a new while loop that asks the user to enter a whole number . While the number is less than or equal to 1000 , keep repeating. 3. Make a new while loop for while a colour is not equal to purple (or any colour you want). Ask the user to enter a colour inside of the loop . Don't forget to set colour to "" before you start. 4. Edit your colour program to count how many guesses were made. Make a new variable called count and set it to 0 at the start of the program. Increase it by 1 in the loop, using count = count + 1 . 5. While a total is less than 100 , ask the user to input a decimal number . When it is over 100 , print ‘COMPUTER OVERLOAD’ . You need a variable called total . Increase the total each time with total = total + number . Don't forget to start it at 0 . Tasks != means ‘not equal to ’. The loop below will repeat as long as the password is not equal to “abc123” . Any variable you use in your condition must have a value first . You can’t check for your password if it doesn’t exist. That’s why I have written password = “” , to give password a value before we check it .

Test your ability to create a more complex program in Python based on a given scenario. Perfect for students learning GCSE Computer Science in UK schools. Extended Task 2 Lottery 17 8 4 13 20 Create a program to simulate a lottery draw. First, create an appropriate print line to welcome the user to your lottery draw. Then let the user enter five numbers between 1 and 20. Next, randomise five numbers between 1 and 20. Check to see how many numbers match and output an appropriate response for each scenario (e.g. “You have not matched any numbers, better luck next time!”) Once you have made the base program implement subroutines and lists . Make it as efficient as possible and professional-looking. Use pauses to reveal each number one at a time like a real lottery draw to build suspense. For this task, you will need to create a document and include the following sections (with screenshots where appropriate): An introduction to explain the Purpose of your program . A List of Requirements for a successful program. Screenshots of your code (with comments in your code to show understanding). Testing – Create a plan to show how you will test your program and then explanations of any errors that you found and how they were fixed . An Evaluation of what worked, what didn’t, and how you met each of your requirements from your original list. Also, discuss further improvements that you could have made to improve your program. Example solution: Helpful reminders for this task: Inputting Numbers Random Numbers Logical Operators Subroutines ⬅ Extended Task 1 (Pork Pies) Extended Task 3 (Blackjack) ➡