Qualification:
Cambridge Advanced National in Computing (AAQ)
Unit:
F160: Fundamentals of Application Development
Certificate:
Computing: Application Development (H029 / H129)
6.2 - Communication Skills
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Communication skills
Developers working to create applications must be able to effectively communicate with team members, clients and users in a range of different ways.
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There are five communication skills you need to know:
appropriate language, verbal, non-verbal, questioning techniques and written communication.
You need to be aware of how each communication skill contributes to software application development and when they would be used appropriately by various job roles and in different stages of application development.
Communication Skills
Forms of Communication
Appropriate language must be used to meet the needs of the audience by tailoring vocabulary, tone and technical detail to suit the client.
Non-verbal communication includes body language, facial expressions, gestures, posture, eye contact and appearance.
Question techniques have different goals, such as probing questions being used to explore detail and clarifying questions to check understanding.
Verbal communication relates to spoken words and includes articulation, tone and pace, but also listening skills.
Written communication is through emails, reports, documentation, messages and comments. It requires clarity, accuracy and professionalism.
Questo's Questions
6.2 - Communication Skills:
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1. Give examples of when written communication would be used in application development and by which job roles. [3]
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2. Describe four different types of questions, with an example of each that relates to application development. ​[4]
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3. Explain why effective non-verbal communication is important in application development. ​[3]​
Studies estimate that adults ask about 30 questions a day, whereas 4-year-olds ask on average 300 questions a day.
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