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Learn about algorithms including programming principles, variables and sequencing. Based on the 2020 Eduqas (WJEC) GCSE specification. 8.1: Programming Principles Exam Board: Eduqas / WJEC Specification: 2020 + Problem Solving There are four stages to computational thinking (smart problem solving ). Decomposition is when you break a problem down into smaller tasks so that it is easier to solve . Pattern Recognition is the process of identifying similar patterns within a problem . Abstraction is when you ignore unnecessary information and focus only on the important facts . Algorithms are the final stage as step-by-step rules are created to solve the problem . An algorithm is usually written as psuedocode or presented as a flowchart . Programming Constructs There are three constructs (ideas) of programming that most programs will contain: Sequence Structuring code into a logical, sequential order . Selection Decision making using if statements . Iteration Repeating code , often using for loops or while loops . Variables Large programs are often modular - split into subroutines with each subroutine having a dedicated purpose. Local variables are declared within a specific subroutine and can only be used within that subroutine . Global variables can be used at any point within the whole program . Local variable advantages Saves memory - only uses memory when that local variable is needed - global variables use memory whether they are used or not. Easier to debug local variables as they can only be changed within one subroutine. You can reuse subroutines with local variables in other programs. Global variable advantages Variables can be used anywhere in the whole program (and in multiple subroutines). Makes maintenance easier as they are only declared once. Can be used for constants - values that remain the same. Local & Global Variables Constants A variable is data that can change in value as a program is being run. A constant is data that does not change in value as the program is run - it is fixed and remains the same. An example of a constant in maths programs is pi - it will constantly remain at 3.14159 and never change. π π Counts & Rogue Values When using iteration (looping) the loop must eventually be able to stop. A count is a variable that is used to record the current iteration (loop number). A rogue value is an unexpected value that will cause the loop to end . For example by typing "Stop" into a loop that asks for numbers. Self-documenting Identifiers An efficient program will use variables with sensible names that immediately state their purpose in the program. Using variable names like 'TotalNum' and 'Profit' rather than 'num1' and 'num2' mean that other programmers will be able to work out the purpose of the code without the need for extensive comments. Q uesto's Q uestions 8.1 - Programming Principles: Problem Solving 1. What is meant by 'decomposition '? Why is it important ? [2 ] 2. What does the term 'abstraction ' mean? Why is it important ? [2 ] 3. What is pattern recognition ? [2 ] 4a. What is an algorithm ? [1 ] 4b. What are the two ways of writing an algorithm ? [2 ] Programming Constructs 1. Describe and draw a diagram for the 3 programming constructs . [6 ] Variables 1. What is the difference between local and global variables ? [4 ] 2. Describe two advantages of using local variables . [2 ] 3. Describe two advantages of using global variables . [2 ] 4. What is a constant ? Give an example . [2 ] 5. Why is it important to use self-documenting identifiers when programming? [2 ] 6. What is a count ? What is a rogue value ? [2 ] 7.1 - Language Levels Theory Topics 8.2 - Understanding Algorithms

Test your understanding of data structures such as lists (one-dimensional and two-dimensional) and dictionaries. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python - Section 8 Practice Tasks Task One Write a program with a blank list. Use the .append() command to add your three favourite ice-cream flavours to this list and then print the list. Example solution: Task Two Write a program with a list of any 5 numbers. Print the list. Delete the first and third numbers. Print the list. Example solution: Task Three Write a program with a list of three different animals. Write an input line that lets the user type an animal. Add what the user has written to the list and print the list. Example solution: Task Four Sort your list from task two into order. Then print the list. Example solution: Task Five Copy the text on the right and put it into a list named countries. Count the number of countries in the list. Print the longest country. Use a for loop to work out the length of each country. "Egypt", "Angola", " Eritrea " , "Mozambique" , "Ghana" , "Chad" , "Somalia" , "Namibia" , "Sudan" , "Libya" , "Algeria", "Morocco" , "Cameroon" Example solution: Task Six Create a dictionary (see 8c ) that asks users questions about yourself, such as first name, favourite colour or birthday. Let the user answer each question and display the answer if they get it correct. Use the 'Using a Dictionary to Make a Game ' section of 8c to help you. Example solution: ⬅ 8c - Dictionar ies 9a - String Handling ➡

The list of topics in the 2020 Eduqas / WJEC GCSE Computer Science specification. Eduqas / WJEC GCSE Computer Science These pages are based on the Eduqas GCSE Computer Science 2020 specification . The content can also be used by students studying WJEC GCSE Computer Science in Wales . This website is in no way affiliated with Eduqas / WJEC . 1. Hardware 1.1 - The Central Processing Unit (CPU) 1.2 - The FDE Cycle 1.3 - Primary Storage 1.4 - Secondary Storage 1.5 - Performance 1.6 - Additional Hardware 2. Logical Operators & Boolean 2.1 - Logical Operators 2.2 - Boolean Algebra 3. Networks & Security 3.1 - Network Characteristics 3.2 - Data Packets & Switching 3.3 - Network Topology 3.4 - Network Hardware & Routing 3.5 - Protocols 3.6 - 7-Layer OSI Model 3.7 - The Internet 3.8 - Cyber Threats 3.9 - Protection Against Threats 4. Data 4.1 - Number Systems 4.2 - Signed Binary 4.3 - Binary Calculations 4.4 - Arithmetic Shift 4.5 - Character Sets & Data Types 4.6 - Graphical Representation 4.7 - Sound Representation 4.8 - Compression 5. Data Organisation 5.1 - Data Structures & File Design 6. Operating Systems 6.1 - Operating Systems 6.2 - Utility Software 7. Principles of Programming 7.1 - Language Levels 8. Algorithms & Constructs 8.1 - Programming Principles 8.2 - Understanding Algorithms 8.3 - Writing Algorithms 8.4 - Sorting & Searching Algorithms 8.5 - Validation & Verification 9. Software Development 9.1 - IDE Tools 10. Program Construction 10.1 - Translators 10.2 - Stages of Compilation 10.3 - Programming Errors 11. Technological Issues 11.1 - Impacts of Technology 11.2 - Legislation Component 2 (Programming Exam) Python Removed content from the 2016 Specification

Learn about utility software including antivirus, firewall, compression, disk partitioners, defragmenters, backup and file managers. Based on the 2020 Eduqas (WJEC) GCSE specification. 6.2: Utility Software Exam Board: Eduqas / WJEC Specification: 2020 + What is utility software? Utility software are dedicated programs used for the maintenance and organisation of a computer system. Antivirus Antivirus software is used to locate and delete viruses on a computer system. The antivirus scans each file on the computer and compares it against a database of known viruses . Files with similar features to viruses in the database are identified and deleted . Firewall A firewall manages incoming and outgoing network traffic . Each data packet is processed to check whether it should be given access to the network by examining the source and destination address . Unexpected data packets will be filtered out and not accepted to the network. Disk Defragmenter As files are edited over time they will become fragmented - this is when the file is split into parts that are stored in different locations on the hard disk drive . Files that are fragmented take longer to load and read because of the distance between the fragments of the file. Defragmentation software is used to rearrange the file on the hard disk drive so that all parts are together again in order. Defragmentation improves the speed of accessing data on the hard disk drive. Backup Software System backup copies data onto a separate storage device in case the original information is lost or corrupted . Backups should be saved regularly and stored in a different location to the rest of the data. Magnetic tape is a common backup medium. A typical backup policy is one known as 'grandfather - father - son' which uses three different backups at a time. Disk Compression Compression is the process of decreasing the size of a file . Disk compression is a utility tool that automatically compresses files when saved so that more data can be stored on the hard disk drive. When a file is to be opened, the program is automatically decompressed . Disk compression increases the amount of space on a hard disk drive but it takes longer to open and close files . Disk Checker This utility is used to scan a hard drive for any corrupted data . The corrupted data is deleted to speed up reading from and writing to the hard drive. More advanced disk checkers are used to scan for bad sectors . A bad sector is a permanently damaged section of the hard drive which can no longer be used and must be skipped over. Disk Formatter Disk Partition Editor This utility tool prepares a storage device such as the hard disk drive to be used by removing the current data and creating a file system . A file system manages how data is stored and accessed . Other devices like a USB stick may need to be formatted before they can be used for the first time . Within memory, partitions are segments of data that have been grouped together logically on the hard disk drive . A disk partition editor allows a user to view and modify these memory partitions . Options include creating, editing and deleting partitions. Clipboard Manager The clipboard is a temporary storage space for copied data. For example, a large amount of text can be copied and stored on the clipboard to be pasted into another document, even when the original file has been closed . The clipboard manager adds more functionality to the clipboard to allow multiple pieces of data to be copied, cut and pasted . System Profiles A system profiler displays detailed information about the applications on a computer system, as well as data about any attached hardware devices . Information is provided and updated in real-time about the performance of software and internal components such as the CPU . Data Recovery Data recovery tools allow deleted, corrupted or otherwise inaccessible data to be returned to a usable state . The data loss may have been caused by physical damage to a drive, corrupt memory partitions or accidental deletion . Most data is not permanently removed when it is deleted so data recovery software can often be used to reaccess files . Revision Control Revision control software manages previous versions of an application so that if an error occurs the program can be returned to a previous state . This is also called version control software and can be used to manage and monitor changes made to files over time. Archiver Archiving is the process of storing important data that is not currently required . It must not be deleted but it shouldn't take up valuable storage space either. An archiver compresses multiple files using lossless compression into one folder . This archived folder can be stored on a computer system or transferred to a storage device and won't take up much space . Cryptographic Utilities A cryptographic utility is used to encrypt data so that it cannot be understood if intercepted . Encryption is commonly for data in transit - being sent between devices . Cryptographic software can also encrypt data at rest - when stored on a hard disk drive for example - so that hackers would be unable to use the data . File Manager This utility tool provides an interface to the user for accessing, editing and moving files and folders on the system. Programs will be displayed in a hierarchical ( ordered ) structure with icons representing the application logo or file type. Files can be ordered in alphabetical, chronological or other orders and the manager provides an abstracted visualisation of where the data is stored. Q uesto's Q uestions 6.2 - Utility Software: 1. What is meant by utility software ? [1 ] 2. Describe each type of utility software : a. Antivirus b . Firewall c . Disk Defragmenter d . Backup Software e . Disk Compression f . Disk Checker g . Disk Formatter h . Disk Partition Editor i . Clipboard Manager j . System Profiles k . Data Recovery l . Revision Control m . Archiver n . Cryptographic Utilities o . File Manager [2 ] 6.1 - Operating Systems Theory Topics 7.1 - Language Levels

The homepage for the HTML section on CSNewbs. Learn how to create an HTML website from scratch and how each tag works. I'm Arthur the Alligator and I'm here to teach you HTML. HTML GUide Show me how to make a webpage in HTML from scratch. List of Tags Show me a list of tags I can use.

Learn about the six parts of a data packet and how packet switching works. Based on the 2020 Eduqas (WJEC) GCSE specification. 3.2: Data Packets & Switching Exam Board: Eduqas / WJEC Specification: 2020 + What is a data packet? When sending data across a network, files are broken down into smaller parts called data packets . Whole files are too large to transfer as one unit so data packets allow data to be transferred across a network quickly . Each packet of data is redirected by routers across networks until it arrives at its destination. Data packets may split up and use alternative routes to reach the destination address. When all the packets have arrived at the destination address the data is reassembled back into the original file. Contents of a Data Packet Data packets contain six distinct pieces of data which are used to redirect the packets towards the destination address. Packet Switching vs. Circuit Switching The key difference is that a circuit-switched network sends data along the same route . A packet-switched network sends data packets along different routes . Packet Switching With a packet-switched network the data is split into packets . The data packets are transmitted over a network and may take different routes to its destination. When all the packets have arrived the data is reassembled . The Internet is an example of a packet-switching network. Advantages of Packet Switching: Transmission is more secure as it is harder for a hacker to intercept complete data because it can take different routes . If a network device fails the data packets can take an alternative route . Data packets can be sent efficiently and individually across less busy routes . Disadvantages of Packet Switching: Reassembling the data takes longer because packets may arrive out of order . It is less reliable than circuit switching as some data packets may not reach the destination (this is called packet loss ). Circuit Switching When data is transmitted over a circuit-switched network all of the data takes the same route to the destination address in one continuous stream . The data is quickly reassembled at the destination because it is already in the correct order . The old telephone system is an example of a circuit-switched network. Advantages of Circuit Switching: Reassembling the data is quick because the packets arrive in the order that they were sent. It is more reliable than packet-switching because data is sent in one continuous stream . The transmission is fast and should encounter fewer errors - once the connection has been securely established . Disadvantages of Circuit Switching: Less secure as hackers could intercept the data and more easily access the data as it all takes the same route. Establishing a connection takes time to set up. If any device fails on the route then the whole connection breaks and data transfer will be incomplete. Q uesto's Q uestions 3.2 - Data Packets & Switching: 1. Draw the data packet diagram and label all 6 pieces of information . [ 6 ] 2a. Describe how packet switching works . [3 ] 2b. Describe the advantages of packet switching . [3 ] 2c. Describe the disadvantages of packet switching . [2 ] 3a. Describe how circuit switching works . [3 ] 3b. Describe the advantages of circuit switching . [3 ] 3c. Describe the disadvantages of circuit switching . [3 ] 3.1 - Network Characteristics Theory Topics 3.3 - Network Topology

Learn about sorting algorithms - merge and bubble sort - and searching algorithms - linear and bubble search. Based on the 2020 Eduqas (WJEC) GCSE specification. 8.4: Sorting & Searching Algorithms Exam Board: Eduqas / WJEC Specification: 2020 + Merge Sort Merge sort is a sorting algorithm based on the idea of ‘divide and conquer ’. A merge sort divides a list into half , again and again until each data item is separate . Then the items are combined in the same way as they were divided , but now in the correct order . When the individual lists are all merged together as one list again, then the data is in order and the algorithm will end . Bubble Sort This algorithm is based on the comparison of adjacent data elements . Data elements are swapped if they are not in the correct order . A bubble sort is not suitable for large sets of data. Linear Search A linear search is the most simple search algorithm. Each data item is searched in order from the first value to the last as if they were all laid out in a line . The list does not have to be in any order before it is searched . This search is also known as a sequential search because the list is searched in a sequence from start to end. For large lists , this search is not very efficient . Binary Search A binary search is a much more efficient searching algorithm as it generally searches through fewer data and is often much quicker - especially for large data sets. In a binary search, the middle point of the data is selected with each iteration and many data items can be ignored. However, the list of data must already be sorted in order before a binary search can take place. Q uesto's Q uestions 8.3 - Searching & Sorting Algorithms: Linear Search Explain step-by-step how the number 8 would be found in the following list using a linear search : 12, 5, 3, 2, 8, 19, 14, 6 [4 ] Binary Search Explain step-by-step how the number 2 would be found in the following list using a binary search : 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 [6 ] Merge Sort Explain step-by-step how a merge sort would sort the following list of numbers: 4, 8, 5, 1, 3, 6, 7, 2 [6 ] Bubble Sort Explain step-by-step how a bubble sort would sort the following list of numbers: 3, 2, 6, 4, 1, 4 [6 ] Watch on YouTube Watch on YouTube Watch on YouTube Watch on YouTube 8.3 - Writing Algorithms Theory Topics 8.5 - Validation & Verification

Learn about the different data types used in Python. Try practice tasks and learn through text and images. Perfect for students learning GCSE Computer Science in UK schools. top Python 3a - Data Types Data Types in Python If you are a Computer Science student you need to know about the different data types that are used in programming. String – A sequence of alphanumeric characters (e.g. “Hello!” or “Toy Story 4” or “Boeing 747” ) Integer – A whole number (e.g. 1470 or 0 or -34) Float (also called Real ) – A decimal number (e.g. -32.12 or 3.14) Boolean – A logical operation (True or False) Character – A single alphanumeric character (e.g. “a” or “6” or “?”) [ Not used in Python as it would just be a string with a length of 1] Converting to Another Data Type Converting a variable from one data type to another is called casting . Casting Commands str (variable_name) converts a variable to a string . int (variable_name) converts a variable to a integer . float (variable_name) converts a variable to a float (decimal number). An integer (or float ) value may be cast into a string so that it can be used with + as part of a sentence to avoid spaces . total = 45 print ( "You owe £" , total , "in total." ) print ( "You owe £" + str (total) , "in total." ) = You owe £ 45 in total. You owe £45 in total. When dividing an integer the answer is automatically given as a decimal number (float ), even if it is .0 (e.g. 10 / 2 would give 5.0). Casting a float (also known as real) number into an integer using int() will remove the decimal . total = 100/10 print ( "The answer is" , total ) print ( "The answer is" , int(total) ) The answer is 10.0 The answer is 10 = Data Types Task 1 ( Time) Write an input line with int to ask the current hour . Write another input line with int to ask the current minute . Write a print line with str() that outputs this as a clock time. Example solution: What is the hour? 12 What is the minute? 44 The time is 12:44 Data Types Task 2 ( Decimal ) Write an input line with int to ask for any number . Use float() in a print line to output number as a decimal. Example solution: Enter any number: 456 456.0 ⬅ Section 2 Practice Tasks 3b - Simple Calculations ➡

Learn about the main character sets - ASCII (American Standard Code for Information Interchange) and Unicode. Based on the J277 OCR GCSE Computer Science specification (first taught from 2020 onwards). 2.4c: Character Storage Exam Board: OCR Specification: J277 Watch on YouTube : Character Sets ASCII Unicode Text File Size What is a Character Set? A character set is a table that matches together a character and a binary value . Each character in a character set has a unique binary number matched with it . Character sets are necessary as they allow computers to exchange data and humans to input characters . Two common character sets are ASCII and Unicode : H = 01001000 ASCII Unicode ASCII (American Standard Code for Information Interchange ) is a common character set which does not take up much memory space . It is important to understand that the number of characters that can be stored is limited by the bits available - ASCII uses 1 byte (8 bits ) which only gives 256 possible characters . This is enough for the English language but it can’t be used for other languages or all punctuation symbols. Unicode is a more popular character set because it uses 2 bytes (16 bits ) that allow for 65,536 possible characters . The extra byte allows many different languages to be represented , as well as thousands of symbols and emojis . However Unicode requires more memory to store each character than ASCII as it uses an extra byte . Character sets are logically ordered . For example, the binary code for A is 01000001 , B is 01000010 and C is 01000011 as the code increases by 1 with each character. The file size of a text file is calculated as shown below: bits per character x number of characters Example: A small text file uses the ASCII character set (which uses 8 bits per character ). There are 300 characters in the file . 300 x 8 = 2,400 bits This could be simplified as 300 bytes or 0.3 kilobytes . File Size of Text Files 01101010 = 256 possible characters 8 bits (1 byte) 1000101101001111 = 65,536 possible characters 16 bits (2 bytes) Q uesto's Q uestions 2.4c - Character Storage: 1. What is a character set and why are they needed ? [ 2 ] 2. Describe 3 differences between ASCII and Unicode . [6 ] 3. The binary code for the character P in ASCII is 01010000 . State what the binary code for the character S would be. [1 ] 4a. A text file uses the ASCII character set and contains 400 characters . What would the file size be in kilobytes ? [ 2 ] 4b. A text file uses the Unicode character set and contains 150 characters . What would the file size be in kilobytes ? [ 2 ] 2.4b - Binary Addition & Shifts Theory Topics 2.4d - Image Storage

Test your ability to create a more complex program in Python based on a given scenario. Perfect for students learning GCSE Computer Science in UK schools. Extended Task 3 Hi, Susanna here, I want to make a blackjack-like program that I can play for fun at home in between revising for Computer Science. The aim of my blackjack game is to get as close to 21 as possible with the most number of cards, without going over. So... The user can choose whether to be hit with a new card (a number between 1 and 8) or fold and stop. Each number they are dealt adds up to their total . If the total goes over 21, then they lose . If they bust (when over 21) or folded then their final number and their number of cards is displayed . Blackjack For this task, you will need to create a document and include the following sections (with screenshots where appropriate): An introduction to explain the Purpose of your program . A List of Requirements for a successful program. Screenshots of your code (with comments in your code to show understanding). Testing – Create a plan to show how you will test your program and then explanations of any errors that you found and how they were fixed . An Evaluation of what worked, what didn’t, and how you met each of your requirements from your original list. Also, discuss further improvements that you could have made to improve your program. Example solution: Helpful reminders for this task: Think about the type of loop that you need. Will you need more than one loop? What variables will you need? Remember to use an input . What will you ask the user? How will you use their response? Remember to use ‘import random’ and randint to create a random number . What outputs do you need and when? What should you display… After each hand? At the beginning? At the end? ⬅ Extended Task 2 (Lottery) Extended Task 4 (Vet Surgery) ➡

Learn about how information can be classified into groups including private, public, sensitive and confidential. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification for Unit 2 (Global Information). 2.2 - Information Classification Exam Board: OCR Specification: 2016 - Unit 2 Information can be classified into different groups . Some data may fall into more than one classification. Sensitive Information Description: Information that should be protected from being publicly released as it could harm the safety or privacy of an organisation or an individual . Examples: Medical data that could be embarrassing to an individual if released. Financial data that will negatively impact the company if made public to competitors. Non-Sensitive Information Description: Information that can be released publicly with no fear of negative consequence . Examples: Store information including shop addresses , opening hours and the names of senior managers. Product information including prices , online reviews and general availability . Private Information Description: Private information relates to an individual and it should not be shared with anyone else without the data subject's permission . Private information is protected by the Data Protection Act and would need to be stored securely so it cannot be accessed without authorisation. Examples: Home addresses, contact information, birth dates and banking details . Employee data such as linked bank accounts and addresses. Public Information Description: Released to the public and can therefore be seen by anyone . Public information is non-sensitive . Examples: Social media usernames, posts and shared images. Public business information including addresses, promotional material and opening times. A government report like the national census every ten years. Personal Information Description: Identifiable data about a specific individual . Examples: Full name , date of birth , gender , marital status, medical history, sexual orientation and voting history. Business Information Description: Any kind of data about a specific business. This information could be public or private. Examples: Address of its headquarters Financial data or employee details. Annual sales figures . Confidential Information Description: Private data that is more restricted than sensitive information , with access limited to only those who need to know. Examples: Doctor / therapist notes Business Profits and losses Trade secrets Classified Information Description: Highly sensitive information stored by a government institution , requiring the highest levels of restricted access . Access is usually restricted by law and only viewable by authorised individuals or groups. In the UK there are three levels of classified information: OFFICIAL , SECRET and TOP SECRET . Examples: Military data Terrorism precautions Crime scene reports Anonymised Information Description: Anonymisation removes personally identifiable data from information so that an individual cannot be identified . This allows the information to be used in much wider context without running the risk of legal action. Examples: Partially anonymised information - where some of the personal information has been removed and replaced by a symbol . Completely anonymised information - where all identifiable data has been removed . Bank details are often partially or completely anonymised. A partially anonymised credit card number might be listed as: **** - **** - **** - 7427 Problems with anonymising data include: If sensitive data is not anonymised enough and the person can be identified . Useful information could be lost if too much data is anonymised . The public could lose trust in an organisation if data is insufficiently anonymised . Q uesto's Q uestions 2.2 - Information Classification: 1. Describe each type of information classification and give at least two examples : a. Sensitive information [3 ] b. Non-Sensitive information [3 ] c. Private information [3 ] d. Public information [3 ] e. Business information [3 ] f. Confidential information [3 ] g. Classified information [3 ] h. Anonymised information (partial and complete) [6 ] 2. State which classification(s) the following pieces of information would be categorised as. It might fit into more than one category. a. Shop opening times [1 ] b. Medical history [1 ] c. Twitter username [1 ] d. Crime scene report [1 ] 3. Describe three problems that organisations should consider when anonymising data . [6 ] 2.1 - Information Styles 2.3 - Quality of Information Topic List

Learn about the different methods of communication using physical and digital ways of transferring data. Based on the 2016 OCR Cambridge Technicals Level 3 IT specification. 2.5 & 4.2: Communication Methods Exam Board: OCR Specification: 2016 - Unit 1 Sections 2.5 and 4.2 are very similar so both are mixed within this page. There are many ways that employees of a business can communicate between staff members or with their customers . Text-based Communication Letter ✓ It is a traditional method of communication that can be used for formal occasions such as job offers or resignations . ✓ It can be kept and stored for physical evidence - e.g. keeping an applicant's CV in case an opportunity arises in the future. X Requires postage costs to be sent in the mail (a first-class stamp is now £1.65 ). Overseas delivery is even more expensive . X Takes several days time to be received in the post and may be lost . X A letter can't include certain formats like video. Text Message (SMS) ✓ Can reach a large audience at once with one batch message . ✓ Good for short messages - e.g. appointment reminders or confirmation codes for two-factor authentication . ✓ Doesn't require an internet connection to receive messages. X Limited to short messages (160 characters ) with no multimedia . X Text messages can cost to send each message. SMS stands for Short Message Service . Email ✓ Easily send information to many people at once, instantly . ✓ Can include documents , multimedia attachments and links . ✓ Can send targeted emails to customers on a mailing list with new products or sales promotions . X Important messages may be lost in the spam folder. X Phishing scams can spread malware via email attachments. Instant Messaging ✓ Works in real-time - messages are sent and received instantly . ✓ Attachments and hyperlinks can be sent. ✓ Can be used by support staff to help customers in real-time. X Quick speed means it's less suitable for formal conversations like interviews. X Internet access issues will disrupt any conversations . Voice-based Communication Cellular ✓ Can hear how something is said , unlike text responses. ✓ Fastest method of communication - also allows reactive conversations that can quickly change based on previous responses. X Impacted by cellular reception - won't work in remote areas / underground. X Can't see the other person's body language, presentation or facial expressions. Teleconferences ✓ Allows for groups of people to communicate at once . ✓ Businesses can use teleconferencing to communicate between offices / individuals across the world . X The quality of the call may be affected by a group's poor reception . X Because a group is communicating, people may speak over each other , especially if there is a time delay . VoIP (Voice over Internet Protocol) ✓ Allows a user to make calls over the internet (e.g. using WhatsApp). ✓ Cheaper (can also be free) to make calls rather than using a cellular network . X Relies on a good-quality internet connection . X Can potentially be less secure than cellular connections. hi there Personal Assistants ✓ Speeds up processes by making appointments, checking information or connecting to smart devices. ✓ Voice-activated - can be used whilst otherwise busy , such as typing, cooking or driving. ✓ The language can be changed to suit people's preferences. X Huge privacy concerns as companies store audio data for voice recognition and track all commands made to the device. X There may be recognition issues as sometimes the assistant doesn't understand a command . Online Communication Video Conferences ✓ Users can connect to the call (e.g. using Zoom, Skype, or Google Meet) remotely , saving time and money instead of all travelling to one location. ✓ Can be used for interviews as it allows the applicant and the interviewers to see each other and look for body language . ✓ Users can share information visually , such as designs. X A high-bandwidth connection is required to send and receive video data reliably . X A poor internet connection (e.g. a weak WiFi signal ) will result in low-quality video that may stutter or drop out , making it hard to communicate clearly . Social Media ✓ Businesses can quickly share information with a large online audience , including new potential customers . ✓ Posts can be in d i fferent formats such as text, images, videos or links to other websites. ✓ Direct messages sent on social media may be seen and responded to faster than alternatives like using email if push notifications are enabled on a phone. ✓ Some social media sites like Facebook allow for private , invite-only groups to communicate with like-minded users in a secure way. X Businesses must be cautious about what they post so as not to accidentally offend others and damage their reputation . X Social media posts and customer comments must be carefully managed , so a social media manager should be hired. Blog / Vlog ✓ Share information with followers in text , images and video formats . ✓ Blogs and vlogs can unite people with similar interests , such as a cookery blog or travel vlog. ✓ Companies can use a blog to promote new products and provide details of upcoming events to try and attract new customers . X Takes a lot of effort and time to create posts, especially editing videos for vlogs. X Bad behaviour or language in vlogs can bring punishment. Several YouTubers have lost their reputations following videos they have posted. Q uesto's Q uestions 2.5 & 4.2 - Communication Methods: 1. Describe three advantages and three disadvantages for each type of communication method . You will need to think of or research some more than the examples listed on this page. a. Letter b. SMS (Text Message) c. Email d. Instant Message e. Cellular Call f. Teleconference g. VoIP Call h. Personal Assistant i. Video Conference j. Social Media k. Blog / Vlog [6 each ] 2. Explain what VoIP stands for and what it allows a user to do. [ 2 ] 3. Describe which communication method would be most appropriate for the following scenarios and why : a. Informing your boss you are going to resign. b. Communicating with management about raising your pay. c. Chatting to team members about when the Christmas party is. d. Sending promotions to thousands of customers. e. Interviewing a potential new employee who is in a different country. f. Talking with a group of investors about the company's latest data. [2 each ] 2.6 - Software Troubleshooting 2.4 Operating Systems 4.1 Communication Skills 4.3 - Personal Attributes Topic List