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4.3 - Personal Attributes

Exam Board:



2016 - Unit 1 

Any employee in an organisation must demonstrate positive qualities that makes them a useful worker.


The following are some of the key attributes that a successful employee of an IT organisation should have.

  • Self-motivation:

    • Workers must be able to motivate themselves to produce high-quality work. They must arrive to work willing to face new challenges and retain a good attitude even when faced with difficulties.​

  • Leadership:

    • Managers must show good leadership skills by respecting members of their team so that they are motivated and produce good work. A leader must delegate tasks and take responsibility for negative outcomes.

  • Respect:

    • Respect must be shown at all times to other members of staff and to customers. Employees should be polite and ​patient when dealing with requests and uphold the company's values.

  • Dependability:

    • Managers must be able to depend on their employees to complete work to the best of their ability and complete it on time. Employees should also be trustworthy and reliable to work on tasks independently.

  • Punctuality:

    • Arriving to work on time is important and shows a commitment to your job. Employees must show up on time to meetings and scheduled events so they don't miss out or upset others.

  • Problem Solving:

    • An employee must be able to look at a problem from different angles and perspectives in order to solve it. Workers must use logic and learn from previous mistakes.

  • Determination:

    • Workers should be focused on their job role and not give up on challenging tasks. Workers must be prepared to work on a dedicated task until it is fully completed.

  • Independence:

    • Workers should be able to work alone on tasks and not rely on other members of staff. They should be confident in finding a solution to a problem independently.

  • Time Management:

    • Most tasks will have a deadline and it is the worker or team's responsibility to ensure all work is completed before that date. Workers must be organised and plan ahead in case of unforeseen circumstances.

  • Team Working:

    • Most modern IT jobs involve group work, either within the office or using online communication across different sites. Workers must cooperate with their peers, share ideas and work together to complete tasks on time.

  • Numerical Skills:

    • Maths skills are required in IT jobs to ensure that jobs are completed accurately and within the budget. Workers may use calculators or spreadsheets to prevent mistakes.

  • Verbal Skills:

    • Spoken communication is a huge part of most jobs, whether that be face-to-face, on the phone or through video calls. Workers must be polite to customers and respectful to co-workers, using appropriate language at all times.

  • Planning & Organisation:

    • To ensure all deadlines are met, teams must carefully plan who will complete each task and by when. Companies must be well organised so that departments can work together and share information when necessary.

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Questo's Questions

4.3 - Personal Attributes:

The Job Roles section (4.5) may help you answer these questions.

1. A games company are looking to hire a new manager to oversee the development of their next video game. Describe 4 personal attributes that the manager should have. [10]

2. A software company that develops web browsers is hiring a new programmer. Describe 4 personal attributes that the programmer should have. You must not describe the same attributes as Q1. [10]

3. An animator is required at a large design and movie production studio. Describe 4 personal attributes that the animator should have. You must not describe the same attributes as Q1 or Q2. [10]

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